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Samsung Galaxy S® 4 - Support Overview

Find device-specific support and online tools for your Samsung Galaxy S 4.

Filter all topics below.


Backup Assistant Plus

Prepaid Samsung Galaxy S® 4 - Access Backup Assistant℠ Plus

Follow these steps to set up and access Backup Assistant Plus on your PrePay Samsung Galaxy S4.

Samsung Galaxy S® 4 - Access Backup Assistant℠ Plus

Here's how to access Backup Assistant Plus on your Galaxy S4.

Samsung Galaxy S® 4 - Back Up Contacts - Backup Assistant℠ Plus

Here's how to back up contacts on your Galaxy S4 using the Backup Assistant Plus app.

Samsung Galaxy S® 4 - Cancel In-Progress Backup - Backup Assistant℠ Plus

Here's how to stop a backup already in progress via Backup Assistant on your Galaxy S 4.

Samsung Galaxy S® 4 - Initial Setup - Backup Assistant℠ Plus

Here's how to setup Backup Assistant Plus on your Galaxy S4.

Samsung Galaxy S® 4 - Set Schedule - Backup Assistant℠ Plus

Here's how to schedule your Galaxy S 4 to backup automatically via Backup Assistant Plus.

Bixby

Set Up and Use Bixby - Samsung (Android 10.x)

Here's how to set up and use Bixby on your Samsung (Android 10.x) smartphone.

Device Switch

BlackBerry - BlackBerry Content Transfer - Android™

To transfer content between an Android and a Blackberry OS10 device, check out this info.

Download and Install - BlackBerry Content Transfer - Android™

Here's how to download and install BlackBerry content transfer.

Field Force Manager

Download and Install Field Force Manager - Android™

Here's how to install Field Force Manager on your Android smartphone.

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Download and Install - Kickbit

Here's how to install the Kickbit app on your iOS or Android device.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

My Media Retrieval FAQs

Learn about My Media Retrieval for retrieving games, Verizon apps and Ringtones obtained through Get It Now, Media Store or the Verizon Tones app.

Samsung Galaxy S® 4 - Clear App Cache

Here's how to clear cached data if your Galaxy S4 runs slow, crashes or resets, or apps freeze.

Samsung Galaxy S® 4 - Clear App Defaults

View these steps to clear default apps for individual apps or to reset all app defaults on your Samsung Galaxy S4.

Samsung Galaxy S® 4 - Enable / Disable App

Here's how to turn pre-installed apps on your Galaxy S 4 on or off.

Samsung Galaxy S® 4 - Reset App

Here's how to reset apps if your Galaxy S 4 crashes, resets or freezes.

Samsung Galaxy S® 4 - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy S4.

Samsung Galaxy S® 4 - Uninstall Apps

Here's how to remove or delete apps if your Galaxy S 4 is unresponsive, freezes or an app won't open.

Samsung Galaxy S® 4 - View, Open or Close Recently Used Apps

To view or close recently used apps on your Samsung Galaxy S 4, view this info.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Usage and Settings - Kickbit

Here's how to view usage (activities, rewards, etc.) and modify settings for your Kickbit account.

Google Now

Samsung Galaxy S® 4 Simulator: Searching Google Now™

Discover how to search the web or your phone's contacts and apps using Google Now on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Google Now™

Learn How to Use Google Now to automatically give you updates and information you want on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Voice Actions in Google Now™

Learn How to Use your voice to complete actions like sending an email with Google Now on your Samsung Galaxy S4.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

Samsung Galaxy S® 4 Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget on your Samsung Galaxy S4.

Verify Google Apps Status - Android™

Here's how to check the status of reported Play Store app issues on your Android smartphone.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

Samsung Galaxy S® 4 Simulator: Adding Map Layers with Google Maps™

Learn how to add layers to Google Maps to view traffic, transit lines and more on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Searching Locally with Google Maps™

Learn how to find nearby places using Google Maps on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Using Turn-by-Turn Navigation with Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Samsung Galaxy S4 smartphone.

MobileIron

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Notifications

Here's how to manage notifications for the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

Roadside Assistance

Access Roadside Assistance - Android™

Here's how to set up and log in to roadside assistance on your Android device.

Roadside Assistance - Android™ - Download and Install App

Here's how to download and install the Roadside Assistance app on your Android smartphone.

Roadside Assistance - Android™ - Locate Service Center

Here's how to search for a service center with your Android device while in the Roadside Assistance app.

Roadside Assistance - Android™ - Place an Emergency Call

Here's how to place an emergency call on your android device while in the roadside assistance app,

Roadside Assistance - Android™ - Register a Vehicle

Here's how to register a vehicle on your Android device using the Roadside Assistance app.

Roadside Assistance - Android™ - Request Assistance

Here's how to request assistance using the Roadside assistance app on your Android device.

Roadside Assistance - Android™ - Sign Up for Service

Here's how to register for Roadside Assistance from your Android smartphone.

Roadside Assistance - Android™ - Find Your Location

Here's how to find your current location via the Roadside Assistance app on your Android smartphone.

Roadside Assistance - My Verizon app - Cancel Subscription

Here's how to cancel your Roadside Assistance service through the My Verizon app.

SideSync

Install SideSync - Samsung Smartphone

Here's how to install SideSync on your Samsung smartphone.

Text & Multimedia Messaging

Samsung Galaxy S® 4 - Auto Receive Messages

If your Galaxy S 4 is not receiving multimedia (picture / video) messages, view this info.

VZ Navigator

Samsung Galaxy S® 4 Simulator: Navigating to a Location in VZ Navigator®

Discover how to get directions to a location using VZ Navigator on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Searching Locally in VZ Navigator®

Learn how to find nearby places using VZ Navigator on your Samsung Galaxy S4.

Samsung Galaxy S® 4 Simulator: Viewing Traffic in VZ Navigator®

Learn how to to see current traffic and a satellite map using VZ Navigator on your Samsung Galaxy S4.

VZ Navigator - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., hotels, clothing, restaurants, etc.) near a location.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

Verizon Cloud

Verizon Cloud - Android Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Music

Here's how to manage your music on the Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Manage Photos / Videos

Here's how to manage photos and videos on your Android smartphone with Verizon Cloud.

Verizon Cloud - Android Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android Smartphone - Share Media

Here's how to share Verizon Cloud content from your Android smartphone.

Verizon Cloud - Android Smartphone - View Storage Meter / Upgrade Memory

Here's how to view or increase your Verizon Cloud storage space on your Android smartphone.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Back Up Contacts

Here's how to back up your contacts with Verizon Cloud on your Android device.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Install and Configure App

Here's how to install and configure Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Documents

Here's how to open, download, delete and restore documents and create favorites in Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Manage Settings

Here's how to manage Verizon Cloud backup settings on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Android™ Smartphone - Sync Media

Here's how to initiate a sync with Verizon Cloud from your Android smartphone.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages (Message+)

Install Verizon Messages - Android Smartphone

Here's how to install the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages (Message+) FAQs - Texting App

Use the Verizon Message+ texting app to sync messages across devices, send picture video messages and make calls on a tablet over Wi-Fi or the Verizon network.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Delete Messages

Here's how to delete messages from the Verizon Messages (Message+) app using your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Auto Reply

Here's how to manage auto-reply via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Settings

Here's how to configure settings for the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Manage Text Message Signature Settings

Here's how to enter or edit your Verizon Messages (Message+) signature from your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Driving Mode On / Off

Here's how to configure Driving Mode settings for the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Read Receipts On / Off

Here's how to receive delivery confirmation for sent messages via Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View Text Messages

Here's how to view messages from via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.