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HTC 10™ - Support Overview

Find device-specific support and online tools for your HTC 10.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for HTC 10™

This online tool will help you identify and resolve problems with your HTC 10.

App Issues

HTC 10™ - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your HTC 10.

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - HTC

Here's info on what to do if your HTC device won't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

Internet & Web Browser Issues

HTC 10™ - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HTC 10, view this info.

HTC 10™ - View Signal Strength

Here's how to view the signal strength on your HTC 10.

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

HTC 10™ - Factory Data Reset (Powered On)

Here's how to factory / hard reset your HTC 10 if the screen freezes or call, app, audio or sync issues occur.

HTC 10™ - View Software Version

Here's how to view the software version your HTC 10 is running.