Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

HTC Desire® 626 - Support Overview

Find device-specific support and online tools for your HTC Desire 626.

Filter all topics below.


Blink Feed

HTC Desire® 626 Simulator: Adding BlinkFeed™ Topics and Services

Learn how to use HTC BlinkFeed to add notifications from your services and apps to the Home screen of your HTC Desire 626.

HTC Desire® 626 Simulator: Reading BlinkFeed™ Later

Learn how to save BlinkFeed content for reading later on your HTC Desire 626.

HTC Desire® 626 Simulator: Removing BlinkFeed™ from the Home Screen

Learn how to remove BlinkFeed from the Home screen on your HTC Desire 626.

HTC Desire® 626 Simulator: Searching for BlinkFeed™ Content

Learn how to search HTC BlinkFeed for content that can be added to the BlinkFeed stream on your HTC Desire 626.

Facebook

Change Default Messaging App - Facebook® Messenger

Here's how to change your default messaging app from Facebook Messenger to another service.

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installation from Unknown Sources - Android™

Here's how to download apps from sources other than the Google Play store.

Allow App Installation from Unknown Sources - HTC

Here's how to download apps on your HTC device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Clear App Cache - HTC Desire® 626

Here's how to clear cached data if your Desire 626 runs slow, crashes or resets or apps freeze.

Enable / Disable App - HTC Desire® 626

Here's how to turn pre-installed apps on your Desire 626 on or off.

Google Play™ Store - Clear App Cache and Data

If your Android device runs slow, crashes or resets, or apps freeze, here's how to clear cached data.

Google Play™ Store - Contact App Developers

Here's how to report problems or submit suggestions for apps on your Android smartphone / tablet via the Play Store.

Google Play™ Store - Request Refund for Downloaded App

Here's how to request a refund for a downloaded Play Store app.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Google Play™ Store - View Recent Apps

Here's how to view Play Store apps you've recently downloaded or updated.

Power Up in Safe Mode - HTC Desire® 626

Here's how to boot your Desire 626 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Reset App - HTC Desire® 626

Here's how to reset apps if your Desire 626 crashes, resets or freezes.

Restart in Safe Mode - HTC Desire® 626

Here's how to restart your Desire 626 into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Stop Running Apps - HTC Desire® 626

Here's how to stop running apps if they freeze / hang or cause your Desire 626 to crash, reset or run slowly.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn App Permissions On / Off - HTC Desire® 626

Here's how to turn permissions for installed apps on your Desire 626 on or off.

Turn Data On / Off - HTC Desire® 626

To turn the mobile data for your HTC Desire® 626 on or off, follow these steps.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Uninstall Apps - HTC Desire® 626

Here's how to remove or delete apps if your Desire 626 is unresponsive, freezes or an app won't open.

View, Open or Close Recently Used Apps - HTC Desire® 626

To view or close recently used apps on your Desire 626, view this info.

Google Now

HTC Desire® 626 Online Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Using Voice Actions in Google Now™

Learn how to Use your voice in Google Now to do things like write an email, create a calendar event, set an alarm and more on your HTC Desire 626.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Google Play™ Store - Install Apps

Here's how to install / download apps from the Google Play Store on your Android device.

Google Play™ Store - Manage Notification Settings for App Updates

Here's how to update app notifications from the Google Play Store on your Android device.

Google Play™ Store - Update Apps

Here's how to manually or automatically update your Play Store apps. You can also avoid data charges by updating apps over a Wi-Fi connection.

HTC Desire® 626 Online Simulator: Downloading an App or Widget

Discover how to search for and download an app or widget in Google Play™ Store on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your HTC Desire 626.

Verify Google Apps Status - Android™

Here's how to check the status of reported Play Store app issues on your Android smartphone.

Maps

Google Maps™ - Add Layers

Here's how to add layers in Google Maps.

Google Maps™ - Download an Offline Map

If you can't get online or want to avoid global data charges while traveling, here's how to download a map.

Google Maps™ - Find Current Location

Here's how to find your current location in Google Maps.

Google Maps™ - Find Driving Directions

Here's how to find driving directions with Google Maps.

Google Maps™ - Gestures

Here's how to use gestures with Google Maps on your device.

HTC Desire® 626 Online Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Using Turn-By-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Viewing Current Traffic in Google Maps™

Learn how to add layers to Google Maps to view current traffic on your HTC Desire 626.

MobileIron

Add Users on Core - MobileIron

Here's info on how to add users on Core for your MobileIron service.

Allow / Require / Forbid Apps on Devices - MobileIron

Here's info on how to allow / require / forbid apps on your MobileIron devices.

Assign User and Admin Roles - MobileIron

Here's how to set allowed functions for users and administrators in MobileIron.

Download and Install App - MobileIron

Here's how to install the MobileIron app on your Android, iOS or Windows device.

Follow Customer's Cases - MobileIron

Here's how to look up and follow a customer's support cases in MobileIron.

LDAP Return Codes - MobileIron

Here's info on LDAP Return Codes for your MobileIron service.

LDAP Sync History Error - MobileIron

Here's info on how to view the LDAP Sync History Error for your MobileIron service.

Labels and What is a Dynamic (Filter) Label - MobileIron

Here's info on labels and Dynamic (Filter) Labels for MobileIron.

Manage SSL Certificates on MobileIron Core and Sentry - MobileIron

Here's info on how to manage SSL Certificates on MobileIron Core and Sentry.

Manually Quarantine a Device - MobileIron

Here's how to manually quarantine a device via the MobileIron support site.

Renew Apple MDM Certificate for MobileIron Core 9 - MobileIron

Here's how to renew your Apple device's Mobile Device Management certificate in MobileIron.

Set Up App Control - MobileIron

Here's how to set up App Control for MobileIron.

Support Portal User Administration Guide - MobileIron

Here's how to access the Support Portal User Administration Guide for MobileIron.

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Numbers

My Numbers app - Add An Existing Number

Here's how to add an existing number to the My Numbers app.

My Numbers app - Call History

Here's how to view your recent call history on the My Numbers app.

My Numbers app - Call a Number

Here's how to call a number on the My Numbers app.

My Numbers app - Check Voicemail

Here's how to check Voicemail via the My Numbers app.

My Numbers app - Delete Messages

Here's how delete messages or a contact's call history from the My Numbers app.

My Numbers app - Manage Auto Reply

Here's how to set an auto reply for your subscription on the My Numbers app.

My Numbers app - Manage Notifications

Here's how to manage notifications for the My Numbers app.

My Numbers app - Manage Number Settings

Here's how to manage number settings for your subscriptions on the My Numbers app.

My Numbers app - Manage Subscriptions

Here's how to add numbers and manage subscriptions for the My Numbers app.

My Numbers app - Manage Voicemail Greeting

Here's how to manage the Voicemail greeting for your subscriptions via the My Numbers app.

My Numbers app - Set Up a Number

Here's how to authenticate a number on the My Numbers app.

My Numbers app - Turn Do Not Disturb On / Off

Here's how to turn Do Not Disturb for the My Numbers app on or off.

My Verizon app

My Verizon app - Android - Device Health Check

Here's how to check indoor coverage and identify / fix common issues on your Android device via the My Verizon app.

My Verizon app - Approve / Reject Account Manager Request

Here's how to approve or reject someone's Account Manager request via the My Verizon app.

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage Add-Ons

Here's how to manage add-ons (e.g., Verizon Cloud, Device Protection, etc.) via the My Verizon app.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

My Verizon app - View Documents, Receipts and Agreements

Here's how to view past account documents, receipts and agreements via the My Verizon app.

My Verizon app - View Media & App Purchases

Here's how to view your media and app purchases via the My Verizon app.

Scribble

HTC Desire® 626 Simulator: Adding Graphics to a Scribble

Learn how to add graphics to a Scribble note on your HTC Desire 626.

HTC Desire® 626 Simulator: Adding Text to a Scribble

Learn how to add handwritten text to a Scribble note on your HTC Desire 626.

HTC Desire® 626 Simulator: Adding a Photo to a Scribble

Discover how to add a photo to a Scribble note on your HTC Desire 626.

HTC Desire® 626 Simulator: Choosing a Pen Style

Discover how to choose a pen style in Scribble on your HTC Desire 626.

HTC Desire® 626 Simulator: Converting Handwriting to Text

Discover how to convert handwriting to digital text in Scribble on your HTC Desire 626.

VZ Navigator

HTC Desire® 626 Online Simulator: Navigating to a Location in VZ Navigator®

Discover how get directions to a location using VZ Navigator on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Searching by Category in VZ Navigator®

Learn how to search for a location by category using VZ Navigator on your HTC Desire 626.

HTC Desire® 626 Online Simulator: Viewing Current Traffic in VZ Navigator®

Learn how to add layers to VZ Navigator to view current traffic on your HTC Desire 626.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Backing Up Call History and Messages

Discover how to back up call history and messages with Verizon Cloud on your HTC Desire 626.

Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your HTC Desire 626.

Backing Up Photos, Videos, Music and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your HTC Desire 626.

Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud onto your HTC Desire 626.

Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your HTC Desire 626.

Upgrading Your Backup Storage Plan

An interactive guide on how to get more storage for your Verizon Cloud account using your HTC Desire 626.

Verizon Cloud - Android Smartphone - Delete Shared Media

Here's how to delete shared media or content on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android Smartphone - Print Pictures

Here's how to print pictures from Verizon Cloud on your Android smartphone.

Verizon Cloud - Android™ - Manage Photo Stories

Here's how to manage your photo stories on Verizon Cloud with your Android smartphone.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Reset App

Here's how to reset your Verizon Cloud app on your Android smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages (Message+)

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.