Computer Support

Windows

Allow / Block Browser Cookies - Microsoft Edge

If you can't browse the internet or view website images via the Edge browser on your device, view this info.

Windows

Apple Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple device doesn't properly interface with your computer.

Mac

Configure Email Services - Apple Mail

Here's how to configure your email services for Apple Mail.

Mac

Configure the Email Client to Leave Messages on Server after Retrieval - Macintosh

Here's how to leave a copy of messages on the server after you retrieve them.

Mac

Delete Temporary Internet Files and Cookies - Safari

Here's how to clear temporary internet files and cookies for the Safari web browser on your Macintosh computer.

Mac

Determining Network Status - Macintosh OS X

Here's how to verify connections to remote computers, determine the route data takes between two points and obtain the IP address from a domain address on your Mac.

Mac^Windows

Disable Work Offline - Internet Browser

Here's how to check if you're offline if you can't connect to the internet via a computer with Internet Explorer, Chrome, or Firefox.

Mac^Windows

Download and Install QuickTime

Here's some info to help you install QuickTime on your MAC or PC.

Windows

Download and Install iTunes - Windows

Here's how to download and install iTunes using a Windows-based computer.

Mac

Enabling / Disabling Network Connections - Macintosh

Here's how to network connections on your Macintosh.

Mac^Windows

IP Passthrough Mode

Here's some info on IP Passthrough Mode, which shares or the internet provider's assigned IP address to a single LAN client device connected to the router.

Mac

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Mac

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Windows

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Windows

Microsoft Edge - Delete Temporary Internet Files and Cookies

Clearing temporary internet files on your Edge® browser can improve speed, free-up space and help guard your online privacy from websites you’ve previously visited.

Mac

Remove Wireless Network Connections - Macintosh OS X

This provides instructions for deleting or removing Internet connections on your Macintosh OS X computer. This may help if you're having issues connecting to Wi-Fi on your computer. Visit our Wi-Fi FAQs for additional info.

Windows

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Mac

Restarting the Operating System - Macintosh

Here's how to restart your Macintosh computer.

Mac

Set Up Wi-Fi Connection - Macintosh OS X

Here's how to connect your Macintosh OS X to a Wi-Fi network.

Mac

Verifying Connected Networks - Macintosh

Here's how to check the connection between your Macintosh computer and an internet-capable device.

Windows

Windows - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows

Windows 11 - Add Files (OneDrive)

Want to free up space and keep your files secure and accessible? Learn how to add files to OneDrive on Windows® 11 so you can work from anywhere.

Windows

Windows 11 - Add a Bluetooth COM Port (Incoming)

Need to sync a device wirelessly? Setting up an incoming Bluetooth® COM port for your Windows® device makes connecting external gadgets simple and reliable.

Windows

Windows 11 - Add a Microsoft Account

Protect your files and access them on the go. Check out how to link a Microsoft account to your Windows® 11 device to enable automatic cloud backup and syncing.

Windows

Windows 11 - Add a Personal / Corporate Email Account

Follow these instructions to configure IMAP, POP3 or Exchange® account settings for an email address on your Windows® 11 device.

Windows

Windows 11 - Add a User Account

If multiple people share your Windows® 11 device, user profiles allow everyone to have their own apps, layout and customized settings.

Windows

Windows 11 - Add a Wi-Fi Network

Keep your Windows® 11 device connected. Learn how to quickly set up and join any available Wi-Fi network with this simple walkthrough.

Windows

Windows 11 - Add, Delete or Open Microsoft Edge Favorites

Save time browsing by organizing your links. Check out this info to add, open and remove favorites in Microsoft® Edge on Windows® 11.

Windows

Windows 11 - Change the Browser Start / Home Page

Make Microsoft® Edge work better for you. Easily set and change your Home page on Windows® 11 with this quick, step-by-step walkthrough.

Windows

Windows 11 - Check Device Storage

If your Windows® 11 device is running low on storage, it can cause crashes, slow performance, freezing apps, etc. Check your available memory to prevent these issues.

Windows

Windows 11 - Create a Microsoft Account

Setting up a Microsoft account is a quick way to enhance your Windows® 11 experience. Follow these steps to unlock cloud storage, automatic device encryption and seamless cross-device connectivity.

Windows

Windows 11 - Create or End Internet Connection

Keep your Windows® 11 device connected wherever you are. Learn how to turn your mobile network connection on or off when Wi-Fi isn't an option.

Windows

Windows 11 - Delete Paired Bluetooth Connection

Keep your Windows® 11 settings tidy and resolve connection errors. Check out this quick walkthrough to remove any unwanted paired Bluetooth devices.

Windows

Windows 11 - Disable Power Management

Need your Windows® laptop battery to last longer during the day? Here's how to manage your Windows power settings to keep your device running when you need it most.

Windows

Windows 11 - Disconnect from a Wi-Fi Network

Whether you're looking to connect to a different network or trying to resolve connectivity issues, follow this step-by-step guide to terminate the Wi-Fi connection on your Windows® 11 device.

Windows

Windows 11 - Download and Install Apps

If you're new to Windows® 11 or just need a refresher, learn how to safely find and install apps on your device to get the most out of your device.

Windows

Windows 11 - Edit / Remove a User Account

If your Windows® 11 device has multiple profiles set up to accommodate more than one user, follow these steps if you need to remove an account or update its settings.

Windows

Windows 11 - Edit Access Point Name (APN)

APN settings help your Windows® 11 device connect to the correct network. Incorrect settings can affect performance and security, so consult your IT admin before making changes.

Windows

Windows 11 - Enable / Disable / Modify SIM PIN

Enabling a SIM PIN provides extra security to your Windows® 11 device, helping to prevent unauthorized use and protect your personal info if your device is misplaced or stolen.

Windows

Windows 11 - Forget Wi-Fi Connection

Clean up your network list and improve connectivity. Follow these simple steps to remove saved Wi-Fi networks you no longer use on Windows® 11.

Windows

Windows 11 - Install App Updates

Keep your Windows® 11 device performing at its best. Learn how to easily check for and install app updates in just a few steps.

Windows

Windows 11 - Install Device Software Update

Keep your Windows® 11 device secure and running smoothly by learning how to quickly check for and install the latest software updates for new features.

Windows

Windows 11 - Manage Apps

Need to manage your desktop? Learn how to quickly open and close apps in Windows® 11 to keep your device running smoothly and clutter-free.

Windows

Windows 11 - Manage Hotspot Settings

Easily share your internet connection with nearby devices by configuring your Windows® 11 mobile hotspot properties.

Windows

Windows 11 - Manage Windows Mail Account Settings

Keep your inbox running smoothly. Learn how to easily manage and update your email account settings in Windows® Mail to fix common connection errors.

Windows

Windows 11 - Manually Add a Personal Email Account

Here's how to complete a manual (advanced) corporate email setup for your Windows 11 device.

Windows

Windows 11 - Manually Connect to a Wi-Fi Network

If your Wi-Fi network isn't showing up in Windows® 11, you can add it manually. Follow these simple steps to connect your device and stay online.

Windows

Windows 11 - Open Web Browser

Get connected in no time. Check out this walkthrough to find and open the Microsoft® Edge browser on Windows® 11.

Windows

Windows 11 - Pin / Unpin Apps

Declutter your workspace and organize your favorite tools. Learn how to effortlessly pin and unpin apps on the Windows® 11 Start menu.

Windows

Windows 11 - Remove a Personal / Corporate Email Account

Protect your privacy and keep your PC secure by easily deleting unused or outdated email accounts from Windows® 11.

Windows

Windows 11 - Restart the Operating System

Keep your Windows® device performing at its best. Check out this guide on how to properly reboot your computer to free up memory and speed things up.

Windows

Windows 11 - Restore, Refresh or Reset your Device

Keep your Windows® 11 device running like new. Follow these steps to restore, refresh or completely reset it.

Windows

Windows 11 - Set Date and Time

If your Windows® 11 device has the incorrect time, it can disrupt your updates and daily tasks. Follow these quick steps to set the correct date and time easily.

Windows

Windows 11 - Set Up Cortana

Get the most out of your Windows® 11 device by activating Cortana, your personal voice-activated digital assistant.

Windows

Windows 11 - Set Up a Metered Connection

Want to keep your data usage in check on Windows® 11? Setting up a metered connection stops background apps from draining your plan, helping you avoid unexpected overage charges when using a hotspot.

Windows

Windows 11 - Sign In / Out

Keep your personal info secure. Here is a simple guide to signing in and out of your Windows® 11 account.

Windows

Windows 11 - Sign In Without a Microsoft Account

If you're setting up a new device or just want more privacy, a local Windows® 11 account lets you bypass the Microsoft sign-in requirements and keep your profile completely on your device.

Windows

Windows 11 - Test Network Connectivity via Traceroute

If you need to diagnose connectivity problems, running a traceroute from your Windows® 11 device helps you visualize the route your data travels and locate where potential issues are occurring.

Windows

Windows 11 - Turn Airplane Mode On / Off

Set your Windows® 11 offline by shutting off Wi-Fi, cellular, and Bluetooth®. This helps save battery or fix connection issues. Turn it off when you want to connect.

Windows

Windows 11 - Turn Automatic Backup (OneDrive) On / Off

Keep your files backed up or manage your storage limits with ease. Turn automatic OneDrive backup on or off on your Windows® 11 computer to customize your cloud sync settings.

Windows

Windows 11 - Turn Bluetooth On / Off

Follow these steps to turn Bluetooth® for your Windows® 11 device on or off and make it visible to other devices for pairing.

Windows

Windows 11 - Turn Data On / Off

Turning on data for your Windows® 11 device provides access to online services over the mobile network, while turning it off impacts that experience unless you're connected to Wi-Fi.

Windows

Windows 11 - Turn GPS Location On / Off

GPS location access is needed by some apps on your Windows® 11 device to provide turn-by-turn directions or share your location, but can be turned off to save battery life.

Windows

Windows 11 - Turn Mobile Hotspot On / Off

Turn your Windows® 11 device into a portable Wi-Fi network, allowing devices to connect when other Wi-Fi is unavailable. A reliable cellular data connection is recommended.

Windows

Windows 11 - Turn Screen Rotation On / Off

Screen rotation allows your Windows® 11 device to switch orientations automatically. By default, the screen rotates when you turn the device, but this setting can be turned off.

Windows

Windows 11 - Turn Wi-Fi On / Off

Turn on Wi-Fi if you want to connect your Windows® 11 device to an available Wi-Fi network or turn it off to troubleshoot or conserve battery life.

Windows

Windows 11 - Turn Wireless Connections On / Off

Save battery life or troubleshoot your internet by discovering the easiest way to manage and turn wireless connections (e.g., Wi-Fi, Airplane mode, etc.) for your Windows® 11 device on or off.

Windows

Windows 11 - Unblock SIM PIN

If your SIM PIN for your Windows® 11 device is blocked, here's how to unblock it.

Windows

Windows 11 - Uninstall Apps

Unused apps take up storage space and slow down your Windows® 11 device. Uninstalling apps you don't need can improve performance and reduce clutter.

Windows

Windows 11 - Verify / Manage Network Connections

If you're having trouble with your Wi-Fi or Ethernet, learning how to turn your network connections on or off from your Windows® 11 device can help quickly resolve common connectivity issues.

Windows

Windows 11 - Verify Connected Networks

Having trouble getting online? Check the connection between your Windows® 11 device and your internet-capable device to quickly troubleshoot and fix network issues.

Windows

Windows 11 - View Connected Device Data Usage

If you want to view the data used by devices connected to a device running Windows® 11, view this info.

Windows

Windows 11 - View Device ID

The device ID (IMEI) is a unique identifier for your Windows® 11 device. This info is essential when troubleshooting certain issues or activating a device on your account.

Windows

Windows 11 - View Email Messages

Stay connected and keep up with your messages. Learn how to quickly find and view your email messages on any Windows® 11 device.

Windows

Windows 11 - View MAC Address

Knowing the unique MAC address for your Windows® 11 device can help you control router access, troubleshoot connection problems or register your device on a secure network.

Windows

Windows 11 - View Phone Number

You may need to check the phone number for your Windows® 11 device you're activating a new device, verifying account details, changing calling plans or troubleshooting.

Windows

Windows 11 - View SIM Card Number

Easily locate your Windows® 11 device SIM card number to help your carrier activate or troubleshoot your mobile network connection.

Windows

Windows 11 - View Signal Strength

Ensure a stable internet connection for work or streaming. Easily check the Wi-Fi or cellular signal strength indicator on your Windows® 11 device to troubleshoot connectivity issues.

Windows

Windows 11 - View Software Version

Here's how to view the software version your Windows OS device is running.

Windows

Windows 11 - View Software Version

Knowing the software version your Windows® 11 device is running helps you check for updates, troubleshoot issues and ensure compatibility with apps.

Windows

Windows 11 - View, Open or Close Recently Used Apps

Navigating recently-used apps lets you quickly resume tasks or free up unused operating memory on your Windows® 11 device.