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LG Terra™ - Support Overview

Find device-specific support and online tools for your LG Terra.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for LG Terra™

This online tool will help you identify and resolve problems with your LG Terra.

Battery & Power Issues

Device Won't Turn On / Off - LG

Here's some info that helps if your LG device doesn't turn on or off.

Calling & Messaging Issues

Video: Factors That Impact Your Wireless Signal
(length: 3:13)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:13

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:24)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:24

General

Announcement 11 - Authentication error

View this info if you hear an 'authentication error' message when making calls.

Announcement 13 - Unauthorized ESN

If you hear a "Your cellular number is either not active or is invalid. Please dial *611..." message when placing a call, view this info.

Announcement 19 - Calling Restrictions Prohibit Dialing Beyond Your Service Area

View this info if you hear a "calling restrictions" message when making calls.

Announcement 2 - Invalid Number

View this info if you hear a 'cannot complete your call... check number and try again' message when placing a call.

Announcement 21 - Mismatched ESN

If you hear a "We are unable to process your call due to conflicting serial number data" message when placing a call, view this info.

Announcement 3 - Suspended Service

If you receive an "Announcement 3' message and can't complete a call, check out this info.

Announcement 39 - Authentication Error

View this info if you hear an 'Announcement 39' message when placing a call.

Announcement 4 - Dialing Change

View this info if you get a message that your call cannot be completed as dialed.

Announcement 7 - Toll And International Deny Origination Announcement

View this info if you hear 'long distance or international dialing is not included with your service' message when making a long-distance  / international call.

Announcement 8 - All circuits are busy

View this info if you hear an "all circuits are busy" message when making calls.

Announcement 9 - Roamer Dialing Instructions

View this info if you hear a roaming message when making calls.

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

View Device ID (ESN / IMEI / MEID) - LG Terra

Here's how to view the device ID (MEID) for your Terra.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.