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Nokia Lumia 928 - Support Overview

Find device-specific support and online tools for your Nokia Lumia 928.

Filter all topics below.


Call Forwarding

My Verizon Website - Turn Call Forwarding Off

Here's how to stop forwarding calls to another number via the My Verizon website.

My Verizon Website - Turn Call Forwarding On

Here's how to forward your calls to another number via the My Verizon website.

Turn Call Forwarding Off from Device

Here's how to turn immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) off from your device.

Caller ID

Caller ID Image - Nokia Lumia 928

Here's how to set or change the image for a saved contact on your Lumia 928.

Company Name ID FAQs

Learn how customize the outgoing calls of each line in your company. Set up a unique name and image that will appear on compatible phones that you call.

Edit Share Name ID

Here's how to edit how your name displays on someone else's Caller ID via the My Verizon website or app.

My Verizon Website - Cancel Share Name ID

Here's how to remove Share Name ID from your account via the My Verizon website.

Understanding Spam Calls / Caller ID Spoofing

Here's info on spam and Caller ID spoofing which may help if you're getting calls from random numbers.

International

My Verizon app - International Ready Check

Use the International Ready Check to determine if your device can be used while traveling internationally.

My Verizon app - Manage International Plan and View Usage

Here's how to manage international plans and view international data usage via the My Verizon app.

Network Mode Settings - Nokia Lumia 928

View this info on network mode settings if you're having issues with voice / data services on your Nokia Lumia 928.

Place an International Call

Here's info on rates and dialing instructions for international calling from inside or outside the US.

TravelPassĀ® - My Verizon Website (Prepaid) - View International Usage

Here's how to view international usage details and charges via the My Verizon website (Prepaid).

NumberShare

Video: NumberShare
(length: 2:58)

Stay connected while phone free. Share your mobile number with eligible devices with no app required.
Length: 2:58

Ringtones & Ringback Tones

Assign a Ringback Tone to a Contact - My Verizon Website

Here's how to assign your Ringback Tones to a contact via the Media Store on the My Verizon website.

Delete a Ringback Tone - My Verizon Website

Here's how to delete a Ringback Tone via the Media Store on the My Verizon website.

Purchase Ringback Tones - My Verizon Website

Here's how to purchase Ringback Tones for your device.

Ringback Tones - Adjust Caller Greeting - My Verizon Website

Here's how to adjust the greeting callers hear before your tone plays via the Media Store on the My Verizon website.

Ringback Tones - Create / Delete a Playlist - My Verizon Website

Here's how to create or delete a Ringback Tone playlist via the Media Store on the My Verizon website.

Ringback Tones - Edit a Playlist - My Verizon Website

Here's how to edit a Ringback Tone playlist via the Media Store on the My Verizon website.

Save a Ringtone - Nokia Lumia 928

Here's how to save an audio file as a ringtone on your Lumia 928.

Set Ringtones - Nokia Lumia 928

Here's how to select or change ringtones or notification tones on your Lumia 928.

Subscribe and Purchase a Ringback Tone via Text Message

Here's how to subscribe and purchase a Ringback tone via text message.

Verizon Tones App FAQs - Set Up Ringtones & Ringback Tones

Learn about purchasing, managing and customizing the ringtones you hear when your phone rings and Ringback Tones others hear when they call your phone.

Voicemail

Check Voicemail - Nokia Lumia 928

Here's how to check Voicemail messages from your Lumia 928 or from a different phone.

Reset Locked Out Voicemail Password

Here's how to reset your Voicemail password when locked out.

Reset Voicemail Password from Device

Here's how to change or reset your Voicemail password from the My Verizon app, your phone or the My Verizon website.

Retrieve Voicemail Messages

Here's how to retrieve Voicemail messages from your device or another phone.

Retrieve Voicemail from Another Phone or While Roaming

Here's how to check your voicemail messages from another phone or while roaming.

Set Up Voicemail

Follow these instructions on how to set up your Voicemail and greeting.

Turn Call Forwarding On from Device

Here's how to turn on immediate Call Forwarding or conditional Call Forwarding (No Answer / Busy Transfer) from your device.

Voicemail Options

Here's info on how to use your Voicemail service.

Wireless Emergency Alerts

Wireless Emergency Alert Compatible Devices

A list of Wireless Emergency Alert Compatible Devices.

Wireless Emergency Alerts - Nokia Lumia 928

Here's how to manage emergency alerts (e.g., AMBER Alerts, etc.) for your Lumia 928.

Wireless Emergency Alerts FAQs

Frequently asked questions about Wireless Emergency Alerts, including Presidential Alerts, Imminent Danger Alerts and AMBER Alerts.