Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

What you'll need:

Trading in your old phone?

Remove your Google account from your old phone before getting started.

Step 1 Turn off your old phone

Step 2 Power on your new phone

Hold the power button until the Moto screen appears, then release.

3 Enter your Verizon PINStep 3 Enter your Verizon PIN

If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN and follow the onscreen prompts. If you forgot it, reset or create your Account PIN.

Step 4 Welcome

From the "Welcome" screen, select the appropriate language, then tap Let's Go.

Step 5 Activate your new moto g6 play

From the "Phone activation" screen, tap Next. Please allow a few minutes for the activation to complete.

Step 6 Transfer your stuff

Tap Copy your data and follow the steps to transfer your content. If you'd like a fresh start, or would like to transfer your stuff later with the Verizon Content Transfer app, tap Set up as new.

Step 7 Connect to Wi-Fi

From the "Connect to Wi-Fi" screen, select a network, enter the password and tap Connect or Skip the step. If your network isn't shown, tap See all Wi-Fi networks.

Step 8 Sign in to Google

Sign in to your Google account or create a new one. Signing in to Google allows you to access Gmail and your Google apps.

Step 9 Name your phone

Add a name to your moto g6 to personalize some apps, then tap Next.

Step 10 Protect your phone

Adding a fingerprint scan to your phone allows you to touch the fingerprint sensor to unlock it, sign into apps or make purchases. Tap Add Fingerprint, then follow the steps, or tap Skip.

Step 11 Set up Google services

Google offers a variety of services that help many of their apps function better. Review all of them and tap the corresponding switch to turn them on. (You may need to scroll down to see all of the services.) Switches are turned on when in the blue position. Tap I AGREE after you've turned on all the services you want.

Step 12 Google Assistant

Google Assistant lets you use your voice to complete various actions on your phone and search the web. Tap Next to continue to the next screen where you can choose to set it up now or later.

Step 13 Set up Verizon Cloud

Verizon Cloud gives you added protection by backing up your important information to the cloud. Set up Verizon Cloud by tapping Next, or Skip the step.

Step 14 Add an Email account

Adding an email account allows you to easily access email from your phone. Select an email account to add or tap Skip.

Step 15 Add Verizon Security

Verizon Security protects your phone from malware, viruses and other threats. Set up Verizon Security by tapping Accept or Skip the step.

Step 16 About your privacy

From the "About your privacy" screen, verify your settings then tap Accept and Continue to use current settings or change your privacy settings.

Step 17 You're all done

From the "Ready to go!" screen, tap Got it to complete setup.