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What you'll need:
Trading in your old phone?
Remove your Google account from your old phone before getting started.
1 Power on your new phoneStep 1 Power on your new phone
Hold the power button until the Motorola logo appears, then release and wait for the "Hi there" screen to appear.
Helpful Links
2 WelcomeStep 2 Welcome
From the “Hi there” screen, select the appropriate language, then tap Start.
3 Activate your moto razrStep 3 Activate your moto razr
From the "Phone activation" screen, tap Next. Allow a few minutes for activation to complete. If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN. Follow the onscreen prompts, then tap Next. If you forgot it, reset or create your Account PIN.
4 Connect to Wi-FiStep 4 Connect to Wi-Fi
From the "Connect to Wi-Fi" screen, select a network, then enter the password.
5 Scan QR CodeStep 5 Scan QR Code
If the phone doesn't already have an active eSIM profile, scan the QR code provided to you by Verizon. To complete initial setup first and add an eSIM later, tap Need help?, then tap Skip.
6 Activate new eSIMStep 6 Activate new eSIM
From the "Use Verizon?" screen, tap Activate.
7 Complete eSIM activationStep 7 Complete eSIM activation
From the "Verizon is active" screen, tap Next.
8 Choose a restore methodStep 8 Choose a restore method
If you'd like to restore your info from an old device, tap Next. If you'd like a fresh start, tap Don't copy.
9 Sign in to GoogleStep 9 Sign in to Google
Sign in to your existing Google account or create a new one.
10 Keep your account updatedStep 10 Keep your account updated
Scroll to the bottom of the screen, then tap Yes, I’m in. Tap Skip if you don't want to connect your phone number to your Google account.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
11 Review and accept Google PoliciesStep 11 Review and accept Google Policies
From the Google "Welcome" screen, tap the appropriate link to view the Terms of Service and/or Privacy Policy. Tap I agree.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
12 Set up Google servicesStep 12 Set up Google services
From the "Google services" screen, tap any of the switches to turn them on or off. You may need to scroll down to see all of the services. Tap Accept after you've turned on all the services you want.
13 Protect your phoneStep 13 Protect your phone
From the "Set screen lock" screen, enter a PIN (at least 4 digits), then tap Next. Tap Screen lock options if you want to set up a different lock method.
14 Add your fingerprintStep 14 Add your fingerprint
From the "Unlock with your fingerprint" screen, tap Set up and then follow the on-screen instructions.
15 Review Google Assistant noticeStep 15 Review Google Assistant notice
From the "Google Assistant" screen, tap Next.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
16 Set up Voice MatchStep 16 Set up Voice Match
From the "Access your Assistant" screen, tap I Agree to set up Voice Match.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
17 Voice Assistant confirmationStep 17 Voice Assistant confirmation
Review the info, then tap Next.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
18 Set up Google PayStep 18 Set up Google Pay
From the Google Pay screen, tap Add a card and then follow the on-screen prompts.
Note: This step only appears if you signed in to your Google account.
Note: This step only appears if you signed in to your Google account.
19 Personalize your phoneStep 19 Personalize your phone
From the "Anything else?" screen, tap an option or tap No thanks to skip.
20 Download Google appsStep 20 Download Google apps
If you didn't sign in to your Google account, the phone automatically downloads certain Google apps. Tap OK to confirm.
21 Set up Verizon ServicesStep 21 Set up Verizon Services
From the "Verizon Services" screen, tap any of the switches to turn on or off and then tap Accept.
22 Set up Verizon CloudStep 22 Set up Verizon Cloud
From the "Verizon Cloud" screen, review the info and tap Next.
Note: This screen only appears if your phone is already active.
Note: This screen only appears if your phone is already active.
23 Set up Digital SecureStep 23 Set up Digital Secure
From the "Digital Secure" screen, tap the switch to turn on or off and then tap Accept.
24 Review Motorola privacy noticeStep 24 Review Motorola privacy notice
From the "About your privacy" screen, read the privacy notice and then tap Accept and continue.
25 Set up Motorola contact preferencesStep 25 Set up Motorola contact preferences
From the "Let's stay in touch" screen, tap either of the switches to turn on or off and then tap Next. If desired, enter your email address to receive emails from Motorola.
26 Set up My VerizonStep 26 Set up My Verizon
From the "Welcome to Verizon" screen, tap Open App to set up My Verizon, or tap Skip.
27 You're all doneStep 27 You're all done
From the "Ready to go!" screen, tap Got it to complete setup.
