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Motorola Moto G Play - Support Overview

Find device-specific support and online tools for your Motorola Moto G Play.

Filter all topics below.


Facebook

Turn Facebook® Video Autoplay On / Off

Here's how to turn automatic video play for Facebook on or off.

Field Force Manager

Field Force Manager FAQs

Learn about Field Force Manager, a service that helps you monitor and communicate with your workers in the field.

General

Airtime usage when removing or canceling applications

Here's info on how airtime charges may apply when removing Media Center / Get It Now apps.

Allow App Installations from Unknown Sources - Motorola

Here's how to download apps on your Motorola device from sources other than the Google Play Store.

Check Apps Reviewed by Verizon Wireless

Here's how to run a health check on your device to make sure everything's in order.

Google Play™ Store - Uninstall Apps

Here's how to uninstall apps via the Google Play Store on your Android device.

Moto G Play - Clear App Cache

Here's how to clear cached data if your Moto G Play runs slow, crashes or resets or apps freeze.

Moto G Play - Enable / Disable App

Here's how to turn pre-installed apps on your Moto G Play on or off.

Moto G Play - Reset App

Here's how to reset apps if your Moto G Play crashes, resets or freezes.

Moto G Play - Set Default Messaging App

To change the default messaging app on your Moto G Play, view this info.

Moto G Play - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your Moto G Play to crash, reset or run slowly.

Moto G Play - Turn App Permissions On / Off

App permissions allow you to customize and control which capabilities you give to apps on your Moto G Play.

Moto G Play - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Moto G Play

Moto G Play - Uninstall Apps

Here's how to remove or delete apps if your G Play is unresponsive, freezes or an app won't open.

Moto G Play - View / Restrict Data Usage by App

Here's how to view / restrict the amount of data an app on your Moto G Play uses.

Moto G Play - View, Open or Close Recently Used Apps

To view or close recently used apps on your Moto G Play, view this info.

Top Ten Support Requests & Resources - IBM MaaS360

Here are the top ten support requests & resources for the MaaS360.

Turn App Notifications On / Off - Android™

Here's how to turn app notifications on or off on an Android device.

Turn Emergency Mode On / Off - Samsung

Here's how to conserve battery on your Samsung device if you're in an emergency situation.

Google Now

Moto G Play Simulator: Using Google Now™

Learn how to use Google Now to automatically give you updates and information you want on your Moto G Play.

Moto G Play Simulator: Using Now on Tap

Learn how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Moto G Play.

Moto G Play Simulator: Using Voice Actions in Google Now™

Discover how to use your voice in Google Now to write an email, create a calendar event, set an alarm and more on your Moto G Play.

Google Pay

Google Pay® - Add a Gift Card

Here's how to add a gift card to Google Pay.

Google Pay® - Add a Loyalty / Rewards Program

Here's how to add a loyalty or rewards card to Google Pay.

Google Pay® - Edit Card Info

Here's how to edit card info via the Google Pay app.

Google Pay® - Initial Setup - Add a Payment Card

If you're adding a card during the initial setup of Google Pay, view this info.

Google Pay® - Make an In-Store Purchase

Here's how to make an in-store purchase with Google Pay.

Google Pay® - Redeem a Gift or Loyalty Card

Here's how to redeem a gift or loyalty card with Google Pay.

Google Pay® - Remove a Card

Here's how to remove your card info from the Google Pay app.

Google Pay® - Set Default Payment Card

Here's how to set your default payment method in Google Pay.

Google Play Store

Moto G Play Simulator: Downloading an App or Widget

Find out how to search for and download an app or widget in Google Play™ Store on your Moto G Play.

Moto G Play Simulator: Uninstalling an App or Widget

A visual walkthrough for uninstalling an app or widget from your Moto G Play.

Maps

Moto G Play Simulator: Searching Locally in Google Maps™

Learn how to find places around you in a chosen category using Google Maps on your Moto G Play.

Moto G Play Simulator: Using Turn-by-Turn Navigation in Google Maps™

A visual guide on how to navigate to a location using Google Maps on your Moto G Play.

Moto G Play Simulator: Viewing Current Traffic in Google Maps™

A visual guide for how to add layers to Google Maps to view current traffic on your Moto G Play.

MobileIron

Top Ten Issues and Resolutions - MobileIron

View this for info on resolutions of common issues regarding MobileIron.

My Verizon app

My Verizon app - Sign Up for Share Name ID

Here's how to sign up for Share Name ID via the My Verizon app.

VZ Navigator

Moto G Play Simulator: Navigating to a Location

Discover how get directions to a location using VZ Navigator® on your Moto G Play.

Moto G Play Simulator: Searching Locally

Learn how to search for a local location using VZ Navigator® on your Moto G Play.

Moto G Play Simulator: Viewing Current Traffic

An interactive guide for how to add layers to VZ Navigator® to view current traffic on your Moto G Play.

Moto Z Droid Edition Simulator: Searching Locally

Learn how to search for a local location using VZ Navigator® on your Moto Z Droid Edition.

Moto Z Droid Edition Simulator: Viewing Current Traffic

An interactive guide for how to add layers to VZ Navigator® to view current traffic on your Moto Z Droid Edition.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Search Nearby a Location

Here's how to use the VZ Navigator website to search for something (e.g., sporting goods, clothing, restaurants, etc.) in a nearby location.

Verizon Cloud

Moto G Play Simulator: Backing Up Call History and Messages

A visual guide for how to back up call history and messages with Verizon Cloud on your Moto G Play.

Moto G Play Simulator: Backing Up Contacts

Discover how to back up your contacts with Verizon Cloud on your Moto G Play.

Moto G Play Simulator: Backing Up Photos, Videos, Music, and Documents

Learn how to back up photos, videos, music and documents with Verizon Cloud on your Moto G Play.

Moto G Play Simulator: Downloading Files from Verizon Cloud

An interactive guide on how to download files from Verizon Cloud to your Moto G Play.

Moto G Play Simulator: Restoring Content to Your Device

Learn how to restore content to your Moto G Play with Verizon Cloud.

Moto G Play Simulator: Setting Up Verizon Cloud

An interactive guide on how to set up Verizon Cloud to back up content on your Moto G Play.

Moto G Play Simulator: Upgrading Your Backup Storage Plan

Find out how to get more storage for your Verizon Cloud account using your Moto G Play.

Verizon Cloud - Android™ Smartphone - Connect to / Disconnect from a TV

Here's how to display your Cloud content on a TV from your Android smartphone.

Verizon Cloud - Android™ Smartphone - Create a Profile

Here's how to create your profile in Verizon Cloud on your Android Smartphone.

Verizon Cloud - Android™ Smartphone - Restore Content

Here's how to restore content on your Android smartphone using Verizon Cloud.

Verizon Cloud - Website - Delete Files in the Trash Can

Here's how to delete your files from the trash can on Verizon Cloud via the website.

Verizon Messages

Moto G Play Simulator: Attaching a Video to a Text Message

Discover how to send a video message using your Moto G Play.

Moto G Play Simulator: Forwarding a Text Message

A visual guide for how to forward a text message using your Moto G Play.

Moto G Play Simulator: Replying to a Text Message

Learn how to reply to a text message on your Moto G Play.

Moto G Play Simulator: Sending a Text Message

Discover how to send a text message using your Moto G Play.

Moto G Play Simulator: Sending a Text Message to Multiple Contacts

Find out how to send a text message to a group of your contacts from your Moto G Play.

Moto G Play Simulator: Using Voice-to-Text

An interactive how-to guide for sending a text message with your voice on your Moto G Play.

Verizon Messages (Message+)

Mute / Unmute Messages

Here's how to mute or unmute a conversation on your smart device.

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - Android Smartphone - Create a Group

Here's how to create a group contact list using the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Initial Setup

Here's how to set up the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Restore Messages

Here's how to restore messages via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - Save Picture / Video / Audio Attachment

Here's how to save a picture, video, or audio attachment via the Verizon Messages app on your Android smartphone.

Verizon Messages - Android Smartphone - Turn Group Messaging On / Off

Here's how to set up group messaging via the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Smartphone - View / Disconnect Paired Devices

Here's how to view or disconnect paired devices from the Verizon Messages (Message+) app on your Android smartphone.

Verizon Messages - Android Tablet - Send / Re-send an eGift

Here's how to send or re-send an eGift via Verizon Messages (Message+) app on your Android tablet.

Verizon Messages - Android Tablet - Send a Message with Glympse Attachment

Here's how to share your location using a Glympse message via the Verizon Messages (Message+) app on your Android tablet.

iMessage

Unable to Receive Text Messages from Apple Devices

If you've switched from an Apple to a non-Apple device, this troubleshooting info could help resolve messaging problems.

iTunes

Apple® Article - iPhone, iPad, or iPod not recognized in iTunes for Windows

If your iOS device won't connect to iTunes on your PC, view this info.

Syncing with iTunes

Here's how to sync the contacts, calendar, etc. on your iPhone /iPad with iTunes.

Syncing with iTunes - Info (Contacts, Mail Accounts, etc.)

Here's how to sync info (e.g., contacts, mail, etc.) with iTunes.

Syncing with iTunes - Media (Apps, Music, Movies, etc.)

Here's how to sync media (e.g., apps, music, movies, etc.) with iTunes.

Syncing with iTunes - Photos

Here's how to sync photos with iTunes.