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Outside Service Provider Ticket Resolution

Details about your Verizon Wireless Service Issue

If you recently received a text message from us regarding a service ticket, this page contains resolution details.

We've completed our investigation, and didn't find evidence of network or device related issues.

If the problem you're experiencing has to do with messaging someone on a non-Verizon device or non-Verizon platform (Hangouts™, iMessage®, Snapchat, etc.), we suggest having them contact their service provider for assistance. (Note: Not all carriers or countries allow international messaging.)

Thank you for letting us know there was a problem with your service. We appreciate your patience and apologize for any inconvenience this may have caused. Thank you for choosing Verizon!

iMessage® is a registered trademark of Apple Inc.