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RED HYDROGEN ONE - Support Overview

Find support and online tools for your HYDROGEN ONE device.

Filter all topics below.


A Troubleshooting Assistant

RED HYDROGEN ONE - Troubleshooting Assistant

This online tool will help you identify and resolve problems with your HYDROGEN ONE.

App Issues

RED HYDROGEN ONE - Clear App Cache

Here's how to clear cached data if your HYDROGEN ONE runs slow, crashes or resets, or apps freeze.

RED HYDROGEN ONE - Enable / Disable App

Here's how to turn pre-installed apps on your HYDROGEN ONE on or off.

RED HYDROGEN ONE - Power Up in Safe Mode

Here's how to use Safe Mode to determine if an app is causing your HYDROGEN ONE to freeze, reset or run slow.

RED HYDROGEN ONE - Reset App

Here's how to reset apps if your HYDROGEN ONE crashes, resets or freezes.

RED HYDROGEN ONE - Restart in Safe Mode

Safe Mode helps determine if an app is causing your HYDROGEN ONE to freeze, reset or run slow.

RED HYDROGEN ONE - Stop Running Apps

Here's how to stop running apps if they freeze / hang or cause your HYDROGEN ONE to crash, reset or run slowly.

RED HYDROGEN ONE - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your HYDROGEN ONE.

Battery & Power Issues

RED HYDROGEN ONE - Extend Battery Life

Here's how to improve the battery life for your HYDROGEN ONE.

RED HYDROGEN ONE - View Battery Info

Here's info on the battery specs (e.g., Use Time, Standby Time, etc.) for your HYDROGEN ONE.

Calling & Messaging Issues

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Internet & Web Browser Issues

RED HYDROGEN ONE - Allow / Deny Data Roaming

Here's how to turn data roaming for your RED HYDROGEN ONE on or off.

RED HYDROGEN ONE - Auto Switch Between Wi-Fi & Mobile Data Networks

Here's how to allow your HYDROGEN ONE to auto switch between Wi-Fi and mobile data.

RED HYDROGEN ONE - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your HYDROGEN ONE.

RED HYDROGEN ONE - Reset Network Settings

Here's how to reset settings if your HYDROGEN ONE can't connect to data or send / receive messages.

RED HYDROGEN ONE - Turn Airplane Mode On / Off

To turn Verizon network services on/off or if they aren't functioning on your HYDROGEN ONE, view this info.

RED HYDROGEN ONE - View MAC Address

Here's how to view the Wi-Fi MAC address for your HYDROGEN ONE.

RED HYDROGEN ONE - View Signal Strength

Here's how to view signal strength on your HYDROGEN ONE.

Lost, Stolen or Damaged

Lost or stolen phone FAQs - Report unauthorized charges | Verizon

Still seeing charges on your lost or stolen phone? Learn how to report unauthorized use and dispute fraudulent charges to your Verizon account.

RED HYDROGEN ONE - Check for Physical Damage

Here's how to help determine if your HYDROGEN ONE has liquid or other physical damage.

RED HYDROGEN ONE - View Device ID (ESN/ IMEI / MEID)

Here's how to view the device ID (IMEI) for your HYDROGEN ONE.

RED HYDROGEN ONE - View SIM Card Number

Here's how to view the SIM card number for your HYDROGEN ONE.

Software Issues

RED HYDROGEN ONE - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your RED HYDROGEN ONE if the screen freezes or call, app, audio or sync issues occur and the device won't start up.

RED HYDROGEN ONE - Factory Data Reset (Powered On)

Here's how to factory / hard reset your RED HYDROGEN ONE if the screen freezes or call, app, audio or sync issues occur.

RED HYDROGEN ONE - Install Device Software Update

Here's how to check for and install software updates on your HYDROGEN ONE.

RED HYDROGEN ONE - Restart Device

Here's how to restart your HYDROGEN ONE if it crashes and resets, freezes or runs slowly.

RED HYDROGEN ONE - View Software Version

Here's how to view the current software version for your HYDROGEN ONE.