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Support > Billing and Account > Move, Change, Disconnect, Suspense, or Cancel Service Your Verizon Service

How to Move, Change, or Cancel your Verizon Service

As a customer, you are our number one priority at Verizon. Our goal, every day, is to make sure that you receive the best service, the best products and the best value we can provide.

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We never want to see you go, and would love the chance to convince you to stay. But if you have to go, we’ve got information below to help you through the process. And we hope to see you again soon!

pink circle with the word 'moving?' If you are looking to cancel your service because you're moving to a new location, check to see if Verizon service will be available to you. If it is, we can do the heavy lifting and connect your new home before you even unpack.
Learn More >
yellow circle with the word 'going out of town?' If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. You can suspend your Verizon services instead.
Learn More >
green circle with the words 'rethinking existing services?' To make changes to your account or to explore other options available to you, no need to go any further. You can easily view your options, along with available incentives, and make your changes online.
Learn More >
blue circle with the words 'cancel services' If you want to cancel your Verizon service for any other reason, here are some things you need to know:
  1. You won't be able to cancel your service online
  2. You can cancel Monday - Friday 8:00 am - 6:00 pm (et) by calling 1.844.837.2262
  3. You'll need to provide your account number to cancel the service, so have that handy when you call.
  4. Customers calling from CA, FL, and TX need to contact your local provider
Cancelling Service
  • 1
    Looking to cancel service? See this first.
  • 2
    You can cancel by calling 1.844.837.2262 during business hours.
  • 3
    For security reasons we will need to authenticate you when you call. Please have your account number ready.
  • 4
    If you are located in CA, FL, or TX you will need to contact your local provider to cancel service.
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