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2-for-1 jack

The two-for-one adapter splits one jack into two, so you can use your telephone and your modem with a single phone jack.


3D (three dimensions) enabled TV sets bring specially created/encoded 3D content to life in a way that a 2D HD TV cannot by creating even greater depth.

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Accessibility Features

A set of features such as close captioning and language settings that meet the communication needs of specific customers.

Activation Code

The Fios TV activation code is a code used along with your billing zip code and state to begin the activation of your set top box. You can find the code either on your equipment invoice or the self-activation Welcome Letter.

Ask Verizon

Ask Verizon is an automated customer service agent.

All Call Blocking (CT, NY)

All Call Blocking prevents your name and number from appearing on Caller ID display units for most of your outgoing calls. Instead, your call is identified as "Private" or "Anonymous" on Caller ID display units.

Anonymous Call Block (CA, FL, P2, TX, V2)

Anonymous Call Block rejects most phone calls from callers who have blocked the display of their telephone numbers from a Caller ID device.

Anonymous Call Rejection (DC, DE, MA, MD, NJ, NY, P1, RI, V1)

You can use Anonymous Call Rejection to reject most phone calls from callers who have blocked the display of their telephone numbers for Caller ID. Anonymous Call Rejection does not block calls made to you from outside your local calling area or through operator assistance.

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Battery Back-up Unit (BBU)

The Battery Backup Unit (BBU) powers your standard phone service (but not Voice-Over-IP service) for up to eight hours should the ONT Power Supply Unit get accidentally unplugged or you experience a commercial power outage.

Busy Redial (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

If the number you are calling is busy, Busy Redial will redial the last local telephone number you called for up to 30 minutes.

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Channel Lineup

The listing of channels provided in a package.

Case Sensitive

Upper and lower case letters are recognized as different entries when a field is case sensitive, so "jim smith" is not the same as "Jim Smith." Case sensitive often refers to fields in a form. If the field is case sensitive, you must enter the exact characters in upper and lower case as the form expects.

Control Panel

The Windows Control Panel provides a central location for adjusting your computer's settings. You can set up your parental controls, uninstall software, add a printer, change your network and Internet settings, and control the appearance of your desktop using Control Panel.

Channel Package

The listing of channels provided in a package.


A CableCard is a device that provides access to certain encrypted High Definition (HD) and Standard Definition (SD) digital programs without the need for a Set-Top Box (STB).

Cable-Ready TV Tuner Card

A cable-ready TV tuner card lets you watch unencrypted channels in the Fios Local package from your computer.

Caller ID - FIOS TV

Caller ID for Fios TV lets you see the details of incoming phone calls on your TV screen.


The Verizon On-Line email system supports CRAM-MD5 for POP and SMTP authentications. CRAM-MD5 can encrypt a user login password before sending it to the Verizon email server. This functionality is built into the email server software and several popular email clients. You will need to configure your client settings to enable this functionality in order to take advantage of this security feature.

Coaxial Cable

Coaxial cable is an electrical cable used as a transmission line for television signals.

Component Cables

Component cables are cables that have red, green, and blue connectors and are used to connect devices together in your Fios TV set up.

Call Block (CA, DC, DE, FL, MD, NJ, P1, P2, TX, V1, V2)

Call Block will block reject incoming calls from phone numbers that match those on your Call Block list (limited to either 6 or 12 numbers, depending on your region).

Caller ID (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

Caller ID shows the name and number of incoming calls. Caller information will appear between the first and second rings on a customer-provided display device or display telephone, giving you the opportunity to screen your calls before you answer.

Call Forwarding (CA, CT, DC, DE, FL, MA, MD, ND, NJ, NY, P1, P2, RI, TX, V1, V2)

Call Forwarding sends your calls to another phone number. The number can be local, long distance, or a mobile phone. You can activate, deactivate, and change your forwarding number at anytime, from your home phone.

Call Forwarding Busy Line/Do Not Answer (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

If your line is busy or if you do not answer an incoming call within a preset number of rings, Call Forwarding Busy Line/Don't Answer will send your calls to a forwarding number.

Call Gate (DC, DE, MD, NJ, P1, V1)

Call Gate ™ is an optional call management service that blocks the following types of outgoing calls from your phone: All calls except 911 and two other emergency numbers you choose and local exchange telephone repair calls

  • Specific local and long distance numbers
  • Entire area codes
  • International calls
  • Operator-assisted calls
  • Directory-assistance calls
  • Calls not included on your customized list of numbers Call Gate does not block incoming calls.


Call Intercept (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, RI, TX, V1)

Call Intercept answers incoming calls that do not provide a valid phone number. Callers must then identify themselves before Call Intercept rings your phone and plays the recorded name of the caller. You must have Caller ID to use Call Intercept.

Call Trace (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

Call Trace automatically initiates a trace of the last call you received.

Call Waiting/Cancel Call Waiting (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

Call Waiting/Cancel Call Waiting notifies you when someone is calling you while you are on another call. A special tone alerts you that a second caller is trying to reach you. By briefly pressing your receiver, you can answer the second call. You can switch between callers as often as you like. Each conversation is private and cannot be heard by the other caller.

Call Waiting ID (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

Call Waiting ID works in conjunction with Caller ID and alerts you to an incoming call when you are already talking on your telephone.

Call Waiting ID Deluxe (CT, FL, MA, MD, NJ, NY, RI, V1)

Call Waiting ID Deluxe works in conjunction with Caller ID and Call Waiting and alerts you by special tone to an incoming call when you are already talking on your telephone.

Complete Blocking (CA, P2, TX)

Complete Blocking prevents your name and number from displaying on Caller ID display units for most of your outgoing calls.

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Default Settings

The default settings are the values or settings that a hardware device or software program uses before any changes have been made.

Device Manager

The Windows Device Manager allows you to view and change the properties of the devices attached to your computer.


Dial-Up Internet access is a way to access the Internet using a dialed connection to an Internet Service Provider (ISP) via existing telephone lines.

Dial-Up Access Number

The actual number used to establish a dialed phone connection with an Internet Service Provider (ISP).


A DMZ (demilitarized zone) is either a small network or computer host that is inserted between a private network and the Internet for security purposes. It provides a neutral zone that helps prevent outside Internet users from getting direct access to your computer.

DCR Device

A DCR (Digital Cable Ready) device is a TV, DVR, or other electronic receiver capable of providing access to certain High Definition (HD) and Standard Definition (SD) digital services.

Device Code

Remote/device codes are used to set up your Fios TV remote control to work with the make and model of your TV or audio/video equipment.

Digital Channels

A communications path that handles only digital signals. All voice and video signals have to be converted from analog to digital in order to be carried over a digital channel.

Dual Tuner DVR

A dual tuner DVR is a standard DVR service that lets you record up to 85 hours of TV programming. You can either record one show while watching another show, or record two shows at the same time while watching a third recorded show.


A DVR (Digital Video Recorder) is a device that records video in a digital format to a disk drive or other memory medium within the device.

Display Resolution

The display resolution is a combination of the number of horizontal scan lines that can be painted onto the TV screen (usually 720 or 1080) and how the picture is scanned (either progressive or interlaced). The higher the number of scan lines, the better picture quality you can expect. Progressive scan (p) sends the odd and even video frames together to the TV screen and interlaced scan (i) sends the even rows then the odd rows to the TV screen.

Distinctive Ring

You can assign one or, in some areas, two additional telephone numbers to your single telephone line. Each number will have its own special ring so you can determine who the call is for before you answer it.

Do Not Disturb

Do Not Disturb prevents some or all of your incoming calls from ringing on your phone.

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Email Alias

An email alias can be useful to you in order to personalize your email account. For example, you can create an email alias that is easy for others to remember like

Email Software

Email software such as Outlook Express and Outlook can be used to access your Verizon email.


Encryption is used to help protect data by using a key to translate the data into a code. Without the key or a way to find the key, you can't return the code to the original data. WPA2, WPA, and WEP are the current types of encryption used on Verizon network devices.


Ethernet is the most popular type of local area network (LAN) and is often referred to as a "wired network" because it transmits data between devices over a network cable.

Ethernet Cable

Ethernet cable is the type of cable used to connect the devices on a wired network. It is also called Cat-5, RJ-45, or 10Base T.

Enhanced Call Forwarding

Enhanced Call Forwarding (ECF) can be used to forward your telephone from any Touch tone telephone by dialing the Verizon provided, toll free number.

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Fiber Terminal

The fiber terminal is the box that protects and distributes the optical fiber links to individual residences in a particular neighborhood.

Fiber Optic

Fiber optics are strands of optically pure glass that carry digital information as pulses of light. Each glass strand has a protective coating and is surrounded by an optical material that reflects the light back into the glass core. Hundreds of thousands of these coated glass strands are bundled together to make the Fiber to the Premises (FTTP) (also known as Fiber to the Home, or FTTH) optical cable that is connected to your home.


A firewall is a security feature designed to help protect your computer and personal data from unauthorized external access and alert you to immediate threats. A firewall examines all incoming and outgoing Internet traffic and allows only traffic that meets the security policies that were set up. Internet traffic that does not meet these security policies is blocked by the firewall and never reaches your computer.

FIOS DVD Manager

The Fios DVR Manager lets you manage your DVR from any Internet-connected computer or through any wireless phone with Internet capability.

FIOS Local Package

The Fios Local package provides access to the local digital TV channels and a wide variety of communication and educational programming options.

FIOS Mobile Remote

A set of features such as close captioning and language settings that meet the communication needs of specific customers.

FIOS Network Equipment

Fios network equipment includes the Optical Network Terminal (ONT), Battery Backup Unit, and router.

FIOS On Demand Mobile App

The Fios on Demand Mobile app is used to search for videos and rent or buy them from your mobile device.

FIOS TV Central

Fios TV Central is your go-to place for remotely programming your Fios TV service


Depending on your Fios TV store location, you can perform a variety of service transactions such as return or upgrade a set-top box, pay your bill, or place an order. The type of transactions that are possible may not be the same in all states.

Flex View

Flex View is feature of our Video on Demand Service that lets you purchase or rent videos.

Flex View Mobile

Flex view mobile app is used to search for videos and rent or buy them from your mobile device.

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A gateway combines the functionality of a modem and a router. The online help site uses the term "gateway" synonymously with "router." In general, Fios uses routers and High Speed Internet uses gateways (with the exception of the Linksys router).


GHz is the abbreviation for gigahertz, the unit of measurement used for the speed of microprocessors.

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A hacker is a person who attempts to get unauthorized access to computer systems usually for the purpose of stealing or destroying data.


Hexadecimal is the base 16 numbering system that uses the numbers 0 - 9 and the letters A - F. Some wireless routers and gateways require that encryption codes be entered in hexadecimal code.

High Speed Internet (HSI)

High Speed Internet digital data transmission over the wires of a local telephone network.


A hotspot is a specific area that offers Internet access using a wireless signal for a laptop or netbook. Verizon Wi-Fi allows qualified Fios Internet or High Speed Internet users to access the Internet at thousands of hotspots.

HD (High Defintion)

HD (High Definition) is video with resolution substantially higher than that of standard definition TV. HDTV has one or two million pixels per frame, roughly five times that of Standard Defintion (SD) TV.

HD Channels

Channels that support HD (high definition) TV programming.


HTTP (Hypertext Transfer Protocol) is the communication protocol for the web.

Home Voice Mail

Home voice mail answers your phone calls while you are away, on the Internet, sending a fax, or taking another call. You can retrieve your voice messages at anytime, from any Touch tone phone, whether from your home or a remote location, without the need of additional equipment.


Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR.

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An ISP (Internet Service Provider) is a company that provides access to the Internet.

In-Home Agent

In-Home Agent is a troubleshooting tool available to Verizon Fios customers who have a Windows XP or Windows Vista PC. Fios customers with Macintosh computers can access a limited version of In-Home Agent by logging in to My Account.

Interactive Media Guide (IMG)

The Interactive Media Guide is the onscreen menu system that you access by pressing the Menu button on your remote control.

Intercom Extra (DC, DE, MD, NJ, P1, V1)

Intercom Extra™ turns your home phone system into an intercom system. You can transfer a call to someone in another room, put calls on hold, or have a three-way conversation.

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LED Window

The digital display in the middle of your set-top box or DVR device.

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MBPS is a measurement unit of data transfer rates equal to one million bytes.


A device used to transmit data from a computer over data transmission lines.


The MTU (maximum transmission unit) measures the size of the data unit that can be transmitted.

Media Manager

A set of features such as close captioning and language settings that meet the communication needs of specific customers.

Message Center

The Message Center keeps users informed of important news and system information about the Fios TV service, such as upcoming changes, new features, and channel information.

Multi-Hub DVR

Multi-Hub DVR is a feature of the Multi-Room DVR service that extends multi-room flexibility to households that have more than one DVR.

Multi-Room DVR

Multi-Room DVR has all the features of the standard DVR service plus the capability to watch recorded programs on other TVs in your home that are connected to non-DVR Set-Top Boxes.

My Verizon

An online interface that lets Verizon customers manage their services and pay bills.

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Network Adapter

A network adapter is an expansion device used to connect a computer to a network. Verizon sells USB wireless adapters for customers who want to connect a computer to a wireless network.

Network Interface Card (NIC)

A Network Interface Card (NIC) is a circuit board that allows a computer to communicate with other computers on the network.

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Operating System

A computer's operating system (OS) is the main control program that performs basic tasks, recognizes input, sends output to other devices, manages storage, and controls peripheral devices like printers.

On Demand

The ability to download and/or view video or TV content instantaneously by streaming from a set-top box or computer.

Optical Network Terminal (ONT)

The Optical Network Terminal (ONT) is a Verizon appliance that converts telecommunication signals from pulses of light into electric signals. The ONT is installed onto either the outside or inside of a house or office.

ONT Power Supply Unit (OPSU)

The ONT Power Supply Unit (OPSU) supplies power by connecting your ONT directly to an electrical outlet at your location.

One Point Voice Mail (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

OnePointSM Voice Mail enables you to retrieve all of your voice mail messages from a single voice mailbox, whether they are from your home, an additional line, a vacation home, or your Verizon Wireless phone.

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A passphrase is a group of characters that may contain numbers, letters, and special characters that is used for authentication in logins or security systems.


Phishing is a method of getting personal and financial information through fraudulent means. A phishing scam involves sending spam or pop-up messages to lure credit card numbers, Social Security numbers, passwords, or other sensitive information from Internet users.

POP Email

POP (or POP3) stands for Post Office Protocol and is the standard Internet protocol for receiving email. POP is what allows you to download mail from the Verizon mail server into your email "client," or email software.

Port 25 Blocking

Outbound port 25 blocking is a network configuration change that will prevent computers on the Verizon network from connecting to servers outside of our network. Servers outside the Verizon network use a method commonly employed to send unauthenticated, unsolicited e-mail or “spam”.

Port Forwarding

Port forwarding configures a device (modem, router, or gateway) to allow a computer, application, or a service on the Internet to communicate with a specific computer on a private local area network (LAN). Port forwarding sorts the data from the Internet source to the correct port on your network. Port forwarding is commonly used for online gaming, VPN setup, FTP setup, remote computer software, and Web server hosting.

Parental Controls

Fios TV provides tools to help parents control the TV programming accessible to children.

Pay Per View (PPV)

Pay Per View (PPV) allows you to view movies, shows, and special events on your television.


An effect which occurs when a bitmapped image is enlarged so that the individual pixels are obvious to the eye.

Premium Channels

Fios TV has an extensive selection of channels offering movie, sports, and foreign language programming that you can add to your plan.

Premium Technical Support

It's not a problem if you have Verizon's Premium Technical Support. Knowledgeable specialists are available 24/7 to help you with a variety of computer issues.

Public Inspection File Locations

Verizon maintains public inspection files, in accordance with Federal Communications Commission (FCC) rules and specifications, in the locations listed below.

Per Call Blocking (CT, DC, DE, MA, MD, NJ, NY, P1, RI, V1)

Per Call Blocking prevents, on a per-call basis, your name and phone number from appearing on another person's display unit when you make a call.

Per Line Blocking (DC, MA, P1, RI)

Per Line Blocking prevents your name and number from displaying on Caller ID display units for most of your outgoing calls.

Priority Call (CA, DC, DE, FL, MD, NJ, P1, P2, TX, V1, V2)

Priority Call automatically sounds a special ring, short-long-short, when you receive a call from any of the selected phone numbers you have entered on your Priority Call screening list. You can store up to 6 to 12 different numbers on your screening call list, depending on availability in your calling region.

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A type of file access that allows anyone with network access to open, change, delete, and create files.


To shutdown and restart a computer, router, or other device.


A router is a network hardware device that allows multiple computers to access the Internet using a single account. It also enables computers to share specified file folders and hardware devices with other computers on the network


A receiver is the DVR (Digital Video Recorder) or STB (Set-Top Box) that receives the TV signal and displays it on your television.

Remote Code/Remote Control Code

Remote codes/remote control codes are used to set up your Fios TV remote control to work with the make and model of your TV or audio/video equipment.

Remote DVR

The Remote DVR feature that lets you manage your DVR from the web or a mobile phone has been renamed Fios DVR Manager.

Router - FIOS TV

A router is used to provide program information and On Demand programming to your Set-Top Box over the coaxial TV cables in your home. The router provides a more secure networking environment and ensures the quality of service necessary to deliver the Fios TV service. In the future, should you choose, the router will facilitate application and content sharing in the home between your TVs and computers.

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Search Criteria

Search criteria is the word or phrase entered into a search engine like Google or Yahoo. It's the word or phrase you're researching.


Simple Mail Transfer Protocol (SMTP) is an Internet communication standard that lets email messages be sent to recipients with a high degree of reliability.


Spam is unsolicited junk email sent out over the Internet. Technically, it's Unsolicited Bulk Email, or UBE. Spam is sent without permission to thousands of recipients at once. Most spam is advertising for dubious products, get-rich-quick schemes, and adult content.

Spam Detector

If you have your Spam Detector ON, it will sift and catch unsolicited emails sent to your email account and either present them in the Spam Detector folder or delete them.


Spyware is software that monitors your activity on the Internet and then transmits this information to a third party without your knowledge or consent.


The SSID (Service Set Identifier ) is a name assigned to your wireless network. The SSID identifies your wireless network when a device tries to connect to it. All devices connected to your wireless network must be assigned the same SSID to connect to the network.

Sub Account

Primary email account holders can set up 8 additional accounts (sub-accounts) for friends and family.

Series Recording

Your DVR lets you set up a recording that will record the episodes of a TV series. This saves you from having to set up individual recordings for a TV program that you want to regularly record.

Set-Top Box (STB)

An electronic device that is connected to a communications channel such as a cable or digital network and produces output on a television screen.

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The Temporary Key Integrity Protocol (TKIP) technology generates a unique encryption key for each device connected to the network using the network's SSID and the assigned passphrase.

Terminal DVR

From a Terminal DVR you can play or delete recordings that reside on the Hub DVR. However, if a particular recording has been marked protected on the Hub DVR then it cannot be deleted through a Terminal DVR.

Talking Call Waiting (CT, MA, NJ, NY, RI)

Talking Call Waiting is a Call Waiting enhancement, announces the second caller by name immediately after the Call Waiting tone.

Three Way Calling (CA, CT, DC, DE, FL, MA, MD, NJ, NY, P1, P2, RI, TX, V1, V2)

Three-Way Calling adds a third person, local or long distance, to your phone conversation at any time.

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USB Adapter

A USB adapter is a high-speed wireless card that allows a computer to access a network through a USB port.

Ultra Forward/Call Ability (DC, DE, MA, MD, NJ, NY, P1, V1)

Ultra Forward/Call Ability sends telephone calls made to your main telephone number to another telephone number, whether your main number is busy or idle. You can remotely activate, deactivate, or change the forward-to number from any touch tone telephone.

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Verizon Fiber Solutions Center

The Verizon Fiber Solutions Center provides dedicated technical support for the following FIOS services: Telephone, Internet, Television. If you have questions or need additional help, please call 1-800-VERIZON.

Verizon Internet Security Suite (VISS)

Verizon Internet Security Suite (VISS) is a set of software and services that helps protect your computer from hackers, viruses, spyware, and other threats. You can purchase the entire set of software and services, or select individual components of the Security Suite.

Verizon Wi-Fi - High Speed Internet

Verizon Wi-Fi is a free service that enables qualified Verizon High Speed Internet subscribers to access the Internet at thousands of public places known as Wi-Fi hotspots. This wireless service is not intended to be used from your home, but to be used while on-the-go.


A virus is a software program that installs and runs on your computer without your knowledge. A virus spreads from one computer to another and interferes with computer operation. A virus may use up available memory preventing other programs from running, corrupt or delete data, spread via an e-mail program, or delete everything on a hard disk.


A VPN (Virtual Private Network) is a special network connection that uses a public network, such as the Internet, to send voice, video or data securely to a private network, such as a company or organization network. The VPN uses authentication to deny access to unauthorized users, and encryption to prevent unauthorized users from reading the private network communications.

Verizon Wi-Fi  - FIOS Internet

Verizon Wi-Fi is a free service that enables qualified Fios Internet subscribers to access the internet at thousands of public places known as Wi-Fi hotspots. This wireless service is not intended to be used from your home, but to be used while on-the-go.

Video Format Settings

Video format settings let you choose the aspect ratio of the video for advanced receivers (advanced receivers are models 6200 or better). You can choose between 4:3 (standard) or 16:9 (Cinema) mode.


VOIP (Voice over Internet Protocol) uses the Internet as the transmission medium for telephone calls by sending voice data in packets using IP rather than by traditional telephone circuit transmissions.

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Wired Equivalent Privacy (WEP) encryption is used to help secure the data on your wireless home network. Because wireless network data is transmitted over radio waves, there is greater danger of a hacker accessing your data.


Verizon Online's spam-blocking procedures block certain IP addresses and domains that are identified as or suspected of being sources of spam, viruses, or other threats. "Whitelist" requests may be made to exempt specific addresses or domains from being blocked by these procedures.

Wired Network

Wired home networks use Ethernet cable to connect the computers to the network. This makes wired networks less expensive, faster, and more secure than wireless home networks. All the computers on a wired home network can access the Internet through a single router or gateway, but the requirement for Ethernet connections limits the flexibility of a wired network.

Wireless Network

A wireless network uses wireless network adapters and radio waves to transmit data between network computers. In contrast, a wired network uses network cables to physically connect the computers so data can be shared between them.


When creating a network, a workgroup name is assigned to each of the computers that will share files and printers over the network. The network administrator or person setting up the network normally selects the workgroup name (e.g., HomeNet).


WPA (Wi-Fi Protected Access) is an encryption standard used to protect data and control access to a wireless network. This standard improves the security features of WEP by including: - Data encryption through the temporal key integrity protocol (TKIP). - User authentication through the extensible authentication protocol (EAP). While this encryption standard is stronger than WEP, it is not as strong WPA2.


WPA2 (Wi-Fi Protected Access 2) encryption standard is the follow on security method to WPA that provides stronger data protection and network access control. Based on the IEEE 802.11i standard, WPA2 provides government grade security by implementing the National Institute of Standards and Technology (NIST) FIPS 140-2 compliant AES encryption algorithm and 802.1x-based authentication.

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