Jacks and Wiring
Learn about jacks and wiring
As a residential customer, you are responsible for the wiring inside of your home.
Wire maintenance may not be your responsibility if you live in an apartment, dorm, condo, co-op, nursing home or other group living facility. Contact your landlord or manager to determine responsibility. Verizon does not provide the repair or replacement of telephone or related equipment.
If the problem is in the wiring outside your home on the company side of the network, Verizon will resolve it, in most cases, at no cost to you. However, if the problem is inside your home, repair charges may apply.
Verizon offers Inside Wire Maintenance which covers the diagnostics and repairs of wires and jacks in your home used to deliver Verizon services (exclusions apply).
Identifying the problem
Get help identifying the problem by using the Guided Solutions Tool to:
Test your equipment
Determine if the problem is inside or outside your home
If an issue is detected, request a repair by a Verizon technician
If the problem is outside your home, Verizon can send a technician.
Test your equipment and service lines
Fix dial tone issues