Jacks and Wiring

Learn about jacks and wiring

Image of home showing Verizon's responsbility for wiring outside of the home up to the network interface device. Inside the home is the customer's responsibility.

As a residential customer, you are responsible for the wiring inside of your home.

Wire maintenance may not be your responsibility if you live in an apartment, dorm, condo, co-op, nursing home or other group living facility. Contact your landlord or manager to determine responsibility. Verizon does not provide the repair or replacement of telephone or related equipment.

If the problem is in the wiring outside your home on the company side of the network, Verizon will resolve it, in most cases, at no cost to you. However, if the problem is inside your home, repair charges may apply.

Verizon offers Inside Wire Maintenance which covers the diagnostics and repairs of wires and jacks in your home used to deliver Verizon services (exclusions apply). This is available as part of Verizon Protect Home. 

Identify the problem


Get help identifying the problem by using the Guided Solutions Tool to:

  • Test your equipment
  • Determine if the problem is inside or outside your home
  • If an issue is detected, request a repair by a Verizon technician

If the problem is outside your home, Verizon can send a technician.

Test your equipment and service lines
Fix dial tone issues
Learn about jacks and wiring

As a residential customer, you are responsible for the wiring inside of your home.

Wire maintenance may not be your responsibility if you live in an apartment, dorm, condo, co-op, nursing home or other group living facility. Contact your landlord or manager to determine responsibility. Verizon does not provide for the repair or replacement of telephone or related equipment.

Having problems with noise on the line?

Get help identifying the problem by using the Guided Solution Tool to fix dial tone issues.

Need more support?