You may be instructed by a Verizon technical support person to reset your router to clear any existing properties. You may also have to reset your router to the factory defaults if you have forgotten your router username or password.
Note: Resetting your router to the factory defaults not only changes your router username and password to the factory default values, but it also deletes all your home network settings. This includes the SSID and network encryption key (WEP, WPA or WPA2). After you reset your router to the factory defaults, your home network won't be accessible until you reconfigure your router and all your network devices to use the same SSID and encryption key.
To reset your Verizon router:
With the power on (power LED on front panel should be lit green), use the pointed end of a paperclip to press and hold the reset button for 10 seconds. Once you release the reset button, the Verizon router will automatically reboot itself. Wait 15 seconds before resuming setup. Your Verizon MI424WR router is now using the default settings for the network configuration. This includes the default SSID and network encryption key (WEP, WPA or WPA2). You must re-configure your router to match the previous settings that were assigned to all other devices on your wireless network. Otherwise, no other network devices will be recognized.
To reconfigure your router visit My Verizon account or the My Fios app.
You can also manage advanced settings from the router interface via your browser.
Manage advanced settings