Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

FiOS Internet

Billing and Payment Issues I'm experiencing this:
  • I can’t pay or view my bill online
  • My bill is higher than expected
  • I can’t pay my final bill



Try this Quick Fix:

If you cannot pay or access your bill from the My Verizon Web site, you may be a “limited access” customer. By default, all new Verizon customers are limited access customers until the account is authenticated by a temporary PIN. The temporary PIN lets us know that your account belongs to you. After you enter the temporary PIN, you should have full-access to all My Verizon features, including viewing and paying your bill online.

How do I know if I’m a limited access customer?
When you login to My Verizon, you’ll see a request to have a temporary PIN sent to you.

Next Steps:

Request a temporary PIN and learn more about "limited" vs "full-access" on My Verizon



Try this next:

If you are having issues paying your current or final bill from My Verizon or need to dispute charges on your bill, review the following solutions:


  • Pay your current bill  (without signing in or registering with My Verizon): Make a One-Time Payment You’ll need your Verizon Telephone Number or Verizon Account Number and billing zip code. BillMatrix charges $3.50 for all payment types for live accounts.
  • Pay your Final Bill: Payments made with a bank account will be processed by Verizon at no charge. BillMatrix will charge a $3.50 fee for credit or debit card payments.
  • Dispute a charge:
    • Your bill does not show your last payment. We may have received your payment after your current bill was printed. Review your payment history online.
    • I need an explanation of a charge on my bill. Look-up a specific charge in our Billing Glossary to review common Verizon Online charges.
    • My bill is higher than expected. There are many reasons your bill may be higher than expected:
      • Did you add new products or services? Bills for new services or products are often prorated and will show additional charges for up-coming months.
      • Did you make a partial payment last month? The remaining charges continue to appear until you pay your bill in full. Your bill may include late fees. Pay your bill online to bring your account balance to zero.


Still need help with your Verizon Online bill? Contact Us

Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=47597
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios