Verizon Support
Verizon SignIn Alerts

FiOS Internet

 Power Light is off
Power connection
  1. Verify that the power switch is in the on position.

  2. If the Power light is still not green, verify the connection between the power cord and the back of the router.
    1. Ensure that the other end of the power cord is securely connected to the electrical outlet.

    2. If the Power light is now green, continue with Troubleshooting Step 5.

    3. If the Power light is still off, please contact the Verizon Fiber Solutions Center.

Privacy SettingsAccept CookiesAccept Cookies Power connection SolutionDesc1=15168
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps


Watch Fios