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Frequently Asked Questions
What is Whole-Home Wi-Fi?
Who is eligible for Verizon Whole-Home Wi-Fi or Whole-Home Wi-Fi Plus?
When do I receive a Wi-Fi Extender?
What is a Home Wi-Fi Health Check?
How can I test the Wi-Fi signal strength in my home?
Who owns the equipment sent to me?
What happens if I move?
Is Verizon Whole-Home Wi-Fi available for business customers?
How do I set up my Verizon Home Network Extender?
What happens if I have Verizon Whole-Home Wi-Fi as an inclusion in my plan, but I decide to upgrade or downgrade my plan?
How do I cancel my Verizon Whole-Home Wi-Fi service?
What happens if I need more than one Wi-Fi extender?
Fios Router and Fios Extender
Tips for improving Wi-Fi Performance
Choose a central location
The further your device is from a router or extender, the weaker the Wi-Fi signal will be. Make sure your router and/or extender are placed in a central location to most of the rooms in your home.
Place up high
Wi-Fi signals can be slowed as they pass through walls, furniture and other objects, Try placing the router or extender on a high shelf in a central location.
Be aware of building materials
Concrete and brick walls can weaken your Wi-Fi signal. Try to choose rooms with walls made of sheetrock or another relatively thin material when you're finding a place for your router and/or extender.
Avoid other interference
Microwaves and TVs can interfere with your Wi-Fi. Mirrors can create dead spots. Move your router or extender as far away as possible from these items.
Be mindful of older equipment
Older equipment and devices, including computers, laptops and mobile devices, can slow down your connection. Try turning off their Wi-Fi when not using them. Periodically upgrading your hardware can also improve your connection's performance.