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  • Removing a Carrier Freeze You can remove the carrier freeze one of the following ways:
    • Contact Verizon during regular business hours.
    • Send Verizon a written request.
    • Set up a three-way call*.
      Your new carrier and you can call Verizon together during regular business hours to lift the freeze.
    * A requirement of the FCC Slamming Order is that Verizon can accept three-way calls from carriers with Verizon's customers on the line only for the following purposes:
    • To verify the existence of a freeze on the customer's account.
    • To remove the freeze at the customer's request.

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