Stopping Unauthorized Charges Verizon provides billing and collection services to third parties where the customer has expressly authorized the charges submitted as well as the placement of such charges on the customer’s monthly telephone bill. If you notice a charge from a third party provider on the telephone bill that you did not authorize, please contact Verizon to discuss the charge. Verizon also offers you the option to block the placement of unaffiliated third-party charges at no additional cost.
Additional blocks for long distance calling, 900/976 dialing, collect calls and 3rd party calls are also available. Blocks do not apply to charges from Verizon business partners such as DirecTV or Verizon Wireless. If you wish to order any of these blocking options, please call 1-800-Verizon (1-800-837-4966).
Cramming is a term for unauthorized charges on your phone bill such as a monthly charge for voice mail or any charges for services that you have not requested.
Inspect your monthly telephone bill to ensure that it correctly reflects the services you have ordered.
If anything looks suspicious, investigate and contact Verizon immediately to resolve cramming issues. Protecting yourself against unauthorized charges
Verizon provides Bill Block for your protection at no charge.
Note Bill Block does not prevent associated toll charges, operator service charges, monthly fees, 900/976 calls, or dial-around charges from your long distance provider.
Contact Verizon to request Bill Block for your account.
See also: Related Customer Rights and Safety topics