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  • Cramming Settlement of class action lawsuit alleging cramming by third parties who bill through Verizon


    If you received a third party charge on your Verizon bill between April 27, 2005 and February 28, 2012, visit or call 1-877-772-6219 to see if you are eligible to receive a refund of cramming charges that you paid.

    What is Cramming?

    Cramming is a term for unauthorized charges on your phone bill such as a monthly charge for voice mail or any charges for services that you have not requested.

    You must carefully inspect your monthly telephone bill to ensure that it correctly reflects the services you have ordered.

    If anything looks suspicious, investigate and contact Verizon to resolve cramming issues.

    Protecting yourself against unauthorized charges
    • Check your phone bill each month for unauthorized charges.
    • Beware of sales calls. Know what you are authorizing before they agree.
    • Read the fine print on all contracts, applications, or contest entry forms you sign. Avoid any that seem vague.
    • Do not accept collect calls from people you do not know and do not return calls to unfamiliar area codes and numbers.
    • Beware of faxes, email, voice mail, or pages you receive that ask you to call an unfamiliar area code and number.
    • Pay close attention to voice prompts when you reach a voice messaging system. You may be asked to accept charges for the call or for other services.
    Bill Block Bill Block prevents companies from "cramming" or adding services or charges to your bill without your knowledge or permission.

    Verizon provides Bill Block for your protection at no charge.

    Note Bill Block does not prevent associated toll charges, operator service charges, monthly fees, 900/976 calls, or dial-around charges from your long distance provider.

    Contact Verizon to request Bill Block for your account.

    See also: Related Customer Rights and Safety topics
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