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Tips to stay safe during the storm

  • ⚫  Store phones, tablets, batteries, chargers and other equipment in a dry, accessible location. Simple zip-lock storage bags will shield devices, and today there are many waterproof phones, cases and other protective accessories.
  • ⚫  Keep phone and tablet batteries fully charged – in case local power is lost – well before warnings are issued.
  • ⚫  Review the winter storm checklist and power outage checklist from the American Red Cross
  • ⚫  Have additional charged batteries and car-charger adapters available for back-up power. Numerous chargers, including solar-powered devices, make it easy to stay powered up.
  • ⚫  Maintain a list of emergency numbers – police and fire agencies; power and insurance companies; family, friends and co-workers; etc. – and program them into your wireless devices before an emergency arises.
  • ⚫  Use your tablet to photograph and catalogue your valuables and other household belongings for possible insurance claims.
  • ⚫  Choose from hundreds of free weather-, news- and safety-related apps and services for smartphones and tablets, the American Red Cross app, Weather: Universal Forecast, The Weather Channel, Weather Underground, and NOAA Now and other mobile resources from the National Oceanic and Atmospheric Administration.



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Action to Take

Reporting damaged equipment
We will repair or replace any Verizon equipment damaged due to weather events at no charge to you.

Chat with Us

Reporting downed telephone lines or poles in your area.
For your safety, do not touch or move the downed line as they can often be confused with phone or cable connections.

Chat with Us or call Verizon Repair at 1.800.VERIZON (1.800.837.4966).

Troubleshooting my services once power is restored

Use the In-Home Agent application on your PC or try the Verizon Troubleshooters

Resetting my Fios services once the power comes back on

Reset your Optical Network Terminal (ONT)

Rebooting my High Speed Internet (DSL) service

Reboot your High Internet Service modem


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