Set-top Box Resolutions

Many Set-top Box equipment problems can be resolved with your Fios TV service using your Fios remote control, press:

  • “D” button “My Dashboard” TV Support, select option
  • Menu Customer Support > Top Support Tools, select option
  • My Fios app > Support TV, select option

Other Fios TV picture quality issues can be resolved using the Verizon TV Guided Solution Tools:

Having problems with your Set-top Box or DVR?

Set-top Box Issues

Picture Problems

DVR Issues