Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities

    Verizon Business Sites

  • Services  

    Order Services

    See All Plans & Bundles

    Special Deals

    Moving Made Easy


    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon  

    Email & Calls

    Check Email

    Verizon Visual 411



    Bill & Payment

    View Bill

    Pay Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support  

    Community help





  • Watch FiOS  

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending  

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.






    See what's Trending!



I have no sound on my TV

Follow the troubleshooting tips below to diagnose your audio issue.

Is the issue limited to one channel?The channel you are trying to view could be having temporary difficulties. Wait awhile and see if the audio returns.
Is the Mute button on?

Press the Mute button on your FiOS TV remote control to see if the audio returns.

If you control audio volume from another device, like your TV or an audio receiver, press the mute buttons on those remote controls to make sure the mute button hasn't been accidentally activated.

Did you check the audio volume?

Check to make sure the audio volume has not been turned down. You can check the volume by accessing the volume settings in your Media Guide. 

If you control audio volume from your TV:
Use the remote control that came with your TV to make sure the audio level has not been accidentally turned down.

If you control audio volume from an audio receiver:
Select the appropriate input device and use the remote that came with your audio receiver to make sure the audio has not been accidentally turned down.
Did you check the audio cables?Check the audio cables to make sure they are firmly connected to your equipment. If you suspect the cause may be a damaged audio cable, try replacing the cable if possible.
Did this issue occur after disconnecting or adding new devices to your TV setup?Verify that your audio cables are wired correctly and that you are using the appropriate cables. Take a look at the online wiring diagrams for further help.

See Also: I am having a problem with the sound on my TV
Verizon SignIn Alerts

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

Support Tools

Watch FiOS


  • Visual 411