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Trading in your old phone?

Remove your Google account from your old phone before getting started.

Step 1 Turn off your old phone

Step 2 Power on your new phone

Hold the power button until the device vibrates, then release and wait for the "Initialization" screen to appear.

Step 3 Enter your Verizon PIN

If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN. Follow the onscreen prompts, then tap Next. If you forgot it, reset or create your Account PIN.

Step 4 Welcome

From the "Let's go!" screen, select the appropriate language, then tap the Start arrow.

Step 5 Agree to the Terms and Conditions

From the "Check out some info to get started" screen, select I have read and agree to all of the above, then tap Next.

Step 6 Activate your new Samsung Galaxy Note9

From the "Phone activation" screen, tap Next. Please allow a few minutes for activation to complete.

Step 7 Bring your old data

From the "Bring your old data for quicker setup" screen, select an option then tap Next.

Step 8 Connect to Wi-Fi

From the "Set up Wi-Fi" screen, select a network. Enter the password and tap Connect or Skip the step. If your network isn't shown, tap Refresh List.

Step 9 Sign in to Google

Sign in to your Google account or create a new one. Signing in to Google allows you to access Gmail and your Google apps.

Step 10 Set up Google services

Google offers a variety of services that help many of their apps function better. Review all of them and tap the corresponding switch to turn them on. You may need to scroll down to see all of the services. Switches are turned on when in the blue position. Tap Accept after you've turned on all the services you want.

Step 11 Protect your phone

Add a PIN, pattern, password or other screen unlock option, or choose Not now to bypass locking your screen.

Step 12 Set up Verizon Cloud

Verizon Cloud gives you added protection by backing up your important information to the cloud. Set up Verizon Cloud by tapping Next, or Skip the step.

Step 13 Email setup

Select an email account type, then enter your sign-in info to add your email, or Skip the step.

Step 14 Set up Security & Privacy

Tap the circle to allow Security & Privacy to scan your phone for harmful files. Tap Accept to proceed, or Skip the step.

Step 15 Samsung account

From the "Sign in to your Samsung account" screen, sign in to your existing account. Create a new Samsung account, or Skip the step

Step 16 You're all done

From the "Setup Wizard is complete" screen, tap Done to complete setup.