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Samsung Galaxy View - Support Overview

Find device-specific support and online tools for your Samsung Galaxy View.

Filter all topics below.


A Troubleshooting Assistant

Troubleshooting Assistant for Samsung Galaxy View

This online tool will help you identify and resolve problems with your Samsung Galaxy View

App Issues

Samsung Galaxy View - Power Up in Safe Mode

Here's how to boot your Galaxy View tablet into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy View - Restart in Safe Mode

Here's how to restart your Samsung Galaxy View into Safe Mode to help determine if an app is causing it to freeze, reset or run slow.

Samsung Galaxy View - Turn Automatic App Restore On / Off

Here's info on backing up and restoring app data on your Galaxy View.

Test Device in Safe Mode - Androidâ„¢

Safe Mode helps to determine if an app is causing your device to freeze / reset / run slowly.

Video: Do a Factory Data Reset to Troubleshoot Android Phone Problems
(length: 2:22)

Erase all information from your Android phone to help find and fix the problems. Watch this video to learn how to perform a factory data reset.
Length: 2:22

Video: Troubleshooting: Using Safe Mode with Android
(length: 2:38)

Learn how to reboot your phone into Safe Mode to resolve troubleshooting issues with applications and your operating system.
Length: 2:38

Battery & Power Issues

Battery Issues - Battery Usage

This outlines potential causes of battery issues (device not charging/holding a charge, short battery life).

Device Won't Turn On / Off - Samsung

Here's some info that helps if your Samsung device doesn't turn on or off.

Power & Charging Issues - Non-Removable Battery Devices

If you're having issues with your non-removable battery charging or not holding a charge, view this info.

Power & Charging Issues - Removable Battery Devices

If you're having issues with your removable battery charging or not holding a charge, here are some helpful tips.

Calling & Messaging Issues

Garbled Message

Here's some info that about garbled messages and ways to avoid them.

Unblock SIM PIN - Android Smartphones / Tablets

Here's how to unblock the SIM PIN for your Android smartphone / tablet.

Video: Factors That Impact Your Wireless Signal
(length: 3:00)

Having issues with your wireless signal? Learn about the factors that impact it and the solutions to fix it.
Length: 3:00

Video: How to Make HD Calls on Android Smartphones
(length: 1:54)

HD Calling provides crystal clear calls over our 4G LTE network. Make and receive video calls, get Simultaneous Voice and Data and 6-Way conference Calling.
Length: 1:54

Video: How to Make Wi-Fi Calls on Android Smartphones
(length: 2:20)

Use an Internet connection to make and receive domestic or international calls over a Wi-Fi network, even if you're not in Verizon coverage areas.
Length: 2:20

Video: Troubleshooting: Visual Voicemail
(length: 4:16)

Trouble accessing your messages and voicemails? To start, try resetting your Voicemail App. Watch this video to learn how.
Length: 4:16

Email Issues

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

General

Video: Getting the Best Performance from Your Android Smartphone
(length: 4:21)

Clean up your phone and get your Android working in tip-top shape with these simple steps.
Length: 4:21

Video: How to Transfer Content Between Your Computer and Your Android Smartphone
(length: 3:58)

Want to make more room on your phone? Learn how to transfer media from your smartphone to your computer with this video.
Length: 3:58

Video: Managing Contacts Using My Verizon
(length: 2:21)

Watch this video to learn how to manage your contacts using My Cloud Media & Contacts in your My Verizon account. See how to remove, restore and sync your contacts.
Length: 2:21

Video: Managing Duplicate Contacts Using Google
(length: 2:45)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts by using your Google account.
Length: 2:45

Video: Managing Duplicate Contacts Using Your Android Device
(length: 3:21)

Want to clean up space on your phone? Watch this video to learn how to merge duplicate contacts on your Android device.
Length: 3:21

Video: Preparing for International Travel
(length: 3:23)

Prepare for International Travel by choosing your own travel plan and turning on your devices travel settings.
Length: 3:23

Internet & Web Browser Issues

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55

Lost, Stolen or Damaged

Check for Physical Damage - Charging Ports

Here's how to help determine if your device has a damaged charging port.

Check for Physical Damage - Hardware Modifications

Here's how to determine your device has hardware modifications.

Check for Physical Damage - Screen

Here's how to help determine if your device has screen damage.

Check for Physical Damage - Separated Hinges

Here's how to help determine if your device has physical damage to the hinge.

Check for Water Damage

Here's how to help determine if your device has liquid damage.

Damaged Device Fee FAQs

Learn about the Damaged Device Fee that's charged if you turn in your device for a Certified Like-New Replacement and your returned device has been misused.

Samsung Galaxy View - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Galaxy View.

View Device Info - Verizon Website

Here's how to view info (e.g., ID, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Software Issues

Samsung Galaxy View - Factory Data Reset (Powered Off)

Here's how to factory / hard reset your Galaxy View tablet if the screen freezes or app, audio or sync issues occur and the device won't start up.

Samsung Galaxy View - Factory Data Reset (Powered On)

Here's how to factory / hard reset your Galaxy View tablet if the screen freezes or app, audio or sync issues occur.

Samsung Galaxy View - View Software Version

To view the software version your Samsung Galaxy View is running, check out this info.