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SIM card provisioning ticket resolution

Details About Your Verizon Service Issue:

If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.

We've resolved your device issue.

Issue Details: A SIM card problem prevented your device from working properly.

Next Steps: Please turn your device off and then back on, then confirm it works as expected by connecting to the internet, making a call or sending a text.

If you continue to experience connection issues, we suggest completing troubleshooting steps at online Troubleshooting Assistant. It has step-by-step instructions to help with a variety of device issues.

Thank you for assisting us by letting us know there was a problem with your service. We apologize for any inconvenience this may have caused.

We appreciate your patience as we worked to resolve your issue and thank you for choosing Verizon!