Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

Trading in your old phone?

Remove your Google account from your old phone before getting started.

1 Power on your new phoneStep 1 Power on your new phone

Hold the Power button until the Motorola logo appears, then release and wait for the "Hi there" screen to appear.

2 WelcomeStep 2 Welcome

From the “Hi there” screen, select the appropriate language, then tap Start.

3 Activate your new smartphoneStep 3 Activate your new smartphone

From the "Phone activation" screen, tap Next. Allow a few minutes for activation to complete. If prompted, from the "Verify Your Account" screen, enter your Verizon Account PIN. Follow the onscreen prompts, then tap Next. If you forgot it, reset or create your Account PIN.

4 Connect to Wi-FiStep 4 Connect to Wi-Fi

From the "Connect to Wi-Fi" screen, select a network. Enter the password and tap Connect or Skip the step. If your network isn't shown, tap See all Wi-Fi networks.

5 Choose a restore methodStep 5 Choose a restore method

If you'd like to restore your info from an old device, tap Next. If you'd like a fresh start or would like to transfer your stuff later, tap Don't copy.

6 Sign in to GoogleStep 6 Sign in to Google

Sign in to your Google account or create a new one. Signing in to Google allows you to access Gmail and your Google apps.

7 Set up Google ServicesStep 7 Set up Google Services

Google offers a variety of services that help many of their apps function better. Review all of them and tap the corresponding switch to turn them on. You may need to scroll down to see all of the services. Switches are turned on when in the blue position. Tap Accept after you've turned on all the services you want.

8 Protect your phoneStep 8 Protect your phone

From the "Set screen lock" screen, enter a lock code then tap Next. Tap Screen lock options if you want to set up a different lock method or tap Skip.

9 Continue set upStep 9 Continue set up

To continue setting up, tap Continue. If you'd like to be reminded to set up later, tap Leave & get reminder.

10 Google AssistantStep 10 Google Assistant

Review the screen, then tap Next.

11 Google Voice MatchStep 11 Google Voice Match

Tap I agree to set up Voice Match, or tap Skip to continue with the Setup Wizard.

12 Anything elseStep 12 Anything else

Review the additional settings by tapping the appropriate option or skip by tapping No thanks.

13 Set up Verizon ServicesStep 13 Set up Verizon Services

From the "Verizon Services" screen, review the Terms & Conditions. Tap Accept to use your location and app info settings.

14 Set up Verizon CloudStep 14 Set up Verizon Cloud

Verizon Cloud gives you added protection by backing up your important information to the cloud. Set up Verizon Cloud by tapping Agree or Skip the step.

15 Set up Digital SecureStep 15 Set up Digital Secure

Digital Secure protects your phone from malware, viruses and other threats. Set up Digital Secure by tapping Accept or Skip the step.

16 Review Motorola privacy noticeStep 16 Review Motorola privacy notice

From the "Privacy & software updates" screen, tap More to review additional info on screen. Next tap either of the switches to turn on or off. If desired, enter your email address to receive emails from Motorola, then tap Accept & continue.

17 You're all doneStep 17 You're all done

From the "Ready to go!" screen, tap Got it to complete setup.