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Verizon SMS/MMS Third Party Carrier Service Issue Resolution

Details about your Verizon Wireless Service Issue

If you recently received a text message from us regarding a service ticket, this page contains details about the resolution.

We completed the investigation into your messaging services and found no network issues. Your messages are being sent and received correctly.

Additional messaging troubleshooting:

  • If you continue to have problems messaging with someone on a non-Verizon device, we suggest having them contact their service provider for assistance.
  • For issues messaging with someone outside of the United States, they may need to contact their service provider. Not all carriers/countries allow international messaging.

We appreciate your patience, and apologize for any inconvenience this may have caused.

Thank you for choosing Verizon!