Verizon Family Plus perk FAQs

Verizon Family Plus helps keep your loved ones safe and connected so you can confidently manage your entire family all in one app. Features include:

• Location monitoring and alerts with Safe Walk
• Parental controls
• Driving Insights and Roadside Assistance
• 24/7 Assist professional monitoring
• Family Line and more

Learn more about Verizon Family Plus features by visiting our Verizon Family FAQs page.

When you have an eligible mobile phone plan, you can get Verizon Family Plus through Verizon for $10/month. That's a $4.99/month savings. Subject to Verizon Family Plus perk Terms & Conditions.

Verizon Family Plus $10/month perk can be added when you have an Unlimited Ultimate, Unlimited Plus and/or Unlimited Welcome monthly mobile phone plan.

Verizon Family Plus is compatible with these eligible devices:

• iOS (14.0 and up)
• Android (7.0 and up) smartphones
• Verizon network-connected tablets

*If you have Welcome Unlimited you can also add perks in My Verizon. Welcome Unlimited is no longer available to add to your account.

You can choose this perk when you sign up for an eligible mobile phone plan.

Or when you have an eligible plan, you can add the perk anytime in My Verizon.

1. Select Products & plan perks and scroll down to view perks your plan is eligible for.
2. Choose the Verizon Family Plus perk.
3. Select the line you want to add the perk to. Follow the prompts to add and activate the perk.

Watch our Video to learn more about adding perks to your plan.

Keep in mind:

• Only Account Owners and Account Managers can add and remove perks. Anyone on the account can activate perks. Learn about managing account roles.
• You can only access the perks that are available with your plan.

No, a single Verizon Family Plus perk subscription covers:

• Up to 4 guardians can manage and up to 12 dependent lines can be added with 20 connected devices.
• Additional Family members outside of the account can be added, including non-Verizon Family members.

After you enroll in the Verizon Family Plus perk we'll send you activation instructions.

Watch our video to learn more about adding perks to your myPlan mobile plan.

For step-by-step perk enrollment instructions visit My Verizon App - Manage Perks.

When you add your first Verizon Family Plus perk, the primary guardian is the Account Owner or Account Manager who first signs into the Verizon Family app.

For any additional perks, the primary guardian is automatically assigned to the line receiving the perk.

Switching from Verizon Family Plus ($14.99/month) to the Verizon Family Plus perk for ($10/month) is easy.

If you’re a myPlan or Welcome Unlimited customer with an eligible monthly mobile plan, select the Verizon Family Plus perk from your Services & perks page in My Verizon. You do not need to unsubscribe from your $14.99/month subscription, your account automatically switches to the $10/month perk.

You can switch to the Verizon Family Plus perk from a Smart Family Basic or Premium account if you meet plan eligibility requirements.

If you have an eligible monthly mobile plan and are the Account Owner or Account Manager, select the Verizon Family Plus perk from your Services & perks page in My Verizon. Complete the account set up.

Once you sign up for Verizon Family Plus perk, we’ll send you a Welcome email with Verizon Family app set up instructions. If you already have the Verizon Family app, no action is needed.

Here's how billing works when you add the Verizon Family Plus perk to your eligible mobile line:

• Billing starts when the eligible mobile phone line is active and you order the perk.
• The $10/month charge appears on your mobile bill if the perk is added to your mobile phone line plan.
• The perk renews automatically each month until you cancel it. You can cancel your perk subscription anytime in My Verizon.

If you cancel your Verizon Family Plus perk during the billing period, the charge is prorated for that month, based on the cancel date, and refunded.

For step-by-step perk un-enrollment instructions visit My Verizon app - Manage Perks.

Here’s what happens if you change or cancel your eligible plan. If you:

• Reassign or transfer your service - Your perk doesn’t move with the transfer line and you’re issued a refund.
• Cancel your Verizon Family Plus perk subscription, it ends immediately and the $10/month charge will be prorated.

You can change or cancel your plan anytime through My Verizon.

If you cancel the Verizon Wireless service your perk is associated with:

• Your perk is canceled on your disconnect date.
• The $10 perk charge is prorated for that month, based on the cancel date, and refunded.
• You cannot use your perk on disconnect date.

You can change or cancel your plan anytime through My Verizon.

You can cancel Verizon Family Plus perk at any time from Services & perks in My Verizon. The offer may end without notice.

Use of Verizon Family Plus is subject to Verizon Family Terms & Conditions.

If you don’t activate the Verizon Family Plus perk subscription within 90 days of buying the perk:

• The perk is automatically canceled and removed from your account.
• The perk charge for that month is prorated. 
• You won’t see a charge for the perk on your bill for the following bill cycle.

Note: If a promotion is associated with the perk purchase, you lose that promotion if either:

• You cancel the perk during the promotional period.
• The perk is canceled due to non-enrollment.

You can buy the perk again. However any promotion you had with the original purchase won't be available again. Be sure to activate the perk subscription within 90 days of purchase or the perk will automatically cancel.

You can contact Verizon customer support for questions about eligibility, enrolling in the perk or charges on your Verizon bill.

Learn more about Verizon Family features and management on our Verizon Family FAQs page. Get help using the Verizon Family app.