Verizon Family smartwatch connectivity FAQs

You can add smartwatches to your Verizon Family guardian, member or dependent accounts for location services. Verizon Family users who connect their smartwatches can be seen in the Verizon Family app.

With your smartwatch connected to the Verizon Family app:

• You can locate your guardian, member or dependent using the Verizon network
• See your guardian, member or dependent's location on the Verizon Family map screen
• Initiate 24/7 Assist services**

Important: We rely on your smartwatch’s fall detection functionality to launch 24/7 Assist services on the smartwatch. If your smartwatch doesn't detect a fall, the Verizon Family app can't trigger Fall Detection. If your smartwatch's fall detection function doesn’t trigger, you can still connect with a live agent by tapping the 24/7 Assist button in the Verizon Family app.

Learn what smartwatches are compatible with Verizon Family.

Learn how to connect a guardian, member or dependent's smartwatch to your Verizon Family app.

*Only Bluetooth and Number Share cellular smartwatches are supported.
**Only available for Verizon Family Plus guardians and members 18 and over.

If you have a standard monthly mobile account, you can add a compatible smartwatch to your Verizon Family app. You can connect a smartwatch to the Verizon Family free app or Verizon Family Plus ($14.99/month).

Learn about the differences between Verizon Family and Verizon Family Plus.

Location services using smartwatches are included with the free tier Verizon Family and with Verizon Family Plus*.

Learn about the differences between Verizon Family and Verizon Family Plus.

*Verizon Family is included at no additional cost when you have a Verizon standard monthly mobile account. Verizon Family Plus is $14.99/month per account.

Verizon Family supports both compatible numbershare and Bluetooth® watches.

Compatible smartwatches include:

• Apple Watch SE
• Apple Watch 4 (and newer)
• Apple Watch Ultra 1 & 2
• Galaxy Watch 4 (and newer)
• Pixel Watch 1 & 2

Shop for compatible smartwatches.

The Verizon Family watch app must be installed on your smartwatch to connect with the Verizon Family app. Once the Companion app is installed, your smartwatch should automatically be identified in the Verizon Family app.

• Apple Watch users - The watch app should automatically download to your smartwatch.
• Samsung and Google users - You need to download the watch app through Google Play™ Store on your watch.

We'll notify you with a push notification or in the Verizon Family app to continue adding your smartwatch to your profile.

View step-by-step pairing instructions on our Share Location with Smartwatch page.

24/7 Assist gives you access to live agents for assistance during a medical emergency or an unsafe outdoor walk situation. It is only available to Verizon Family Plus users over 18.

Follow these steps to get 24/7 Assist on your smartwatch:

1. On your mobile device - Open the Verizon Family app and accept the 24/7 Assist terms and conditions to enroll.
2.  Attach the Verizon Family watchface complication to your smartwatch’s face.

Keep in mind:

• Enabling fall detection permissions on your smartwatch doesn’t activate fall detection. You must also enable it in your mobile device's native settings. Learn how to enable fall detection.
• We rely on Apple's Fall Detection on the smartwatch to notify 24/7 Assist. If Apple doesn't detect a fall, we can't trigger Fall Detection. If your watch's native fall detection doesn’t trigger. In this case, you can still connect to a live 24/7 Assist agent by tapping 24/7 Assist in the Verizon Family app.
  

Yes, the Companion app must be installed on your guardian, member or dependent's smartwatch to locate them. Members and dependents can only see the guardian's location if they share it.

Learn what you can do if you can't locate your guardian, member or dependent on their smartwatch.

Learn more about using location services with your watch by visiting our Verizon Family FAQs.

No, your guardian, member or dependent's parental control settings won't automatically be the same on their smartwatch. These controls include:

• Screen time
• Content monitoring
• Social media and web activity restrictions

Check your smartwatch settings to use parental controls.

You can view your guardian, member or dependent's location history for the preceding 7 days in the Verizon Family app. Members and dependents can only see the guardian’s location if they share it.

Safe Walk is not available on smartwatches at this time.

24/7 Assist is built right into your smartwatch within the Verizon Family app.

One tap of the 24/7 Assist button:

• Connects you to a live, trained 24/7 Assist agent.
• Pinpoints your precise GPS location.*
• Alerts all of your emergency contacts.
• Dispatches local emergency services if you need them.

Also, if your smartwatch's native Fall Detection is triggered, a 24/7 Assist agent will automatically call your smartwatch to check if you need assistance.

*If location sharing has been enabled.

24/7 Assist uses your device's native fall detection settings to alert loved ones in the event of a fall. A live person will contact your loved one and make sure they are okay. They will dispatch emergency services if needed. Learn how to enable fall detection on your smartwatch:

• Verizon Family - Set Up Fall Detection (Apple)
• Verizon Family - Set Up Fall Detection (Android)

Keep in mind: We rely on Apple's Fall Detection on the smartwatch to notify 24/7 Assist. If Apple doesn't detect a fall, we can't trigger Fall Detection. If your watch's native fall detection doesn’t trigger. Tap 24/7 Assist to connect with a live person.

To accurately display your location from your smartwatch, you need to do the following:

• Allow for notifications permission.
• Allow for location permission.
• Add the Verizon Family complication to your smartwatch face*.

View step-by-step pairing instructions on our Share Location with Smartwatch page.

*Refer to your smartwatch's user manual for steps to add complications.

If you've denied location or notification permissions on your smartwatch before, you'll need to re-enable them. This applies to both Android and Apple devices.

To re-enable:

• Check your location and notification settings on your mobile device to ensure they are enabled.
• In your smartwatch's settings, enable location and notification permissions.

Learn more about using location services with your smartwatch by visiting our Verizon Family FAQs.