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Hum+ (1st Gen) - all-in-one connected car system | Support Overview

Hum by Verizon makes your car smarter, safer and more connected. Here you can find help for your Hum+ (1st gen) connected car system. With Hum+ (1st gen) you can:

  • Bluetooth® speaker for hands-free calling and one-touch access to emergency help.
  • Check your vehicle’s health anytime.
  • Get service reminders like when your next oil change is due.
  • Set speed and boundary alerts for family members to help keep them safe.

The 1st generation Hum+ included a Bluetooth speaker which is no longer available. If you have the latest version of Hum+, a speaker was not included. For help with Hum+ (2nd gen) visit our Hum+ (2nd gen) Support overview page.

Filter all topics below.


Activation, Setup & User Guides

Hum+ by Verizon Quick Start Guide (PDF)

This Quick Start Guide can help you get the most out of your device.

Alerts & Reminders

Hum by Verizon - Web Portal - Manage Alerts and Notifications

Here's how to check alerts if there's a problem with your vehicle or the Hum system.

Hum by Verizon - Mobile App - Manage Alerts and Notifications

Here's info on how to receive alerts if there's a problem with your vehicle or the Hum system.

Hum by Verizon - Mobile App - Set Scheduled Maintenance Reminders

Here's how to set up and receive alerts from your Hum system when it's time for vehicle maintenance (e.g., oil change, tire rotation, etc.).

Hum+ by Verizon (1st Gen) - Manage Primary Driver Contact

Here's how to add or edit a primary driver for your Hum+ by Verizon.

Auto health

Hum by Verizon - Auto Health Report

Here's how to view the auto health report and diagnostic issues for your Hum equipped vehicle.

Auto maintenance

Hum by Verizon - Add / View Glovebox Service Records and Maintenance

Here's how to add or view service / maintenance records using Hum Glovebox.

Hum by Verizon - Find and Schedule a Repair Shop

Here's how to find and schedule an appointment with a nearby repair shop if your Hum equipped vehicle detects an issue.

Hum by Verizon - Mobile App - Contact Roadside Assistance

Here's how to contact roadside assistance via the app for your Hum by Verizon equipped vehicle.

Hum by Verizon - Web Portal - Set Scheduled Maintenance Reminders

Here's how to set up and manage alerts for scheduled vehicle maintenance (oil change, tire rotation, etc.) via the Hum web portal.

Video: Hum's Auto Health and Roadside Assistance
(length: 1:34)

Hum lets you check your car's health from your phone and detect problems before you hit the road, all from inside the app.
Length: 1:34

Boundary alerts

Hum by Verizon - Web Portal - Delete a Boundary Alert

Here's how to remove a location alert you have set for your Hum equipped vehicle.

Hum by Verizon - Mobile App - Add a Boundary Alert

Here's how to set boundaries and receive alerts when a Hum equipped vehicle enters / exits a specific area.

Hum by Verizon - Mobile App - Delete a Boundary Alert

Here's how to remove a location alert you have set for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Add a Boundary Alert

Here's how to set boundaries and receive alerts when a Hum equipped vehicle enters or exits an area.

Hum by Verizon - Web Portal - Edit a Boundary Alert

Here's how to edit a boundary alert via the Hum web portal.

Driving history

Hum by Verizon - Mobile App - Create Driving History Report

Here's how to view driving details for trips you've taken in your Hum equipped vehicle.

Hum by Verizon - Web Portal - Create Driving History Report

Here's how to view a driving history for trips you've taken in your Hum equipped vehicle.

GPS & Location Based Services

Hum by Verizon - Web Portal - Locate Vehicle

Here's how to find the mapped location of your Hum enabled vehicle via the web portal.

Hum by Verizon - Mobile App - Locate Vehicle

Here's how to find the mapped location of your Hum enabled vehicle.

Hum by Verizon - Mobile App - Navigate to a Location

Here's how to navigate to a mapped location using the Hum app.

Hum Settings

Hum by Verizon - Web Portal - Configure Settings

Here's how to manage the settings on your Hum account (e.g., alerts, vehicles, stolen auto assistance) via the web portal.

Hum+ by Verizon (1st Gen) - View Web Portal Info

Here's how to view vehicle diagnostics, reminders, alerts and contact assistance numbers for your Hum+ by Verizon device.

Hum by Verizon - Change the Admin Password

Here's how to change the password used to access your Hum account through the app.

Hum by Verizon - Mobile App - Configure Settings

Here's how to manage the settings on your Hum account.

Speed alerts

Hum by Verizon - Mobile App - Speed Alert History

Here's how to view speed limit alert history via the Hum mobile app.

Hum by Verizon - Mobile App - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the mobile app.

Hum by Verizon - Mobile App - Edit a Speed Alert

Here's how to change the speed that triggers an alert for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Add a Speed Alert

Here's how to set speed limits and receive speed alerts on your Hum equipped vehicle via the web portal.

Hum by Verizon - Web Portal - Delete a Speed Alert

Here's how to remove a speed alert you have set for your Hum equipped vehicle.

Hum by Verizon - Web Portal - Edit a Speed Alert

Here's how to change the speed that triggers an alert for your Hum equipped vehicle.

Hum by Verizon - Web Portal - View Speed Alert History

Here's how to view speed limit alert history via the Hum web portal.

Using the speaker

Hum+ by Verizon (1st Gen) - Charge the Speaker

Here's info on how to charge the speak on your Hum+.

Hum+ by Verizon (1st Gen) - Create a Paired Connection

Here's how to create a paired connection between a Bluetooth-capable phone or tablet and your Hum+.

Hum+ by Verizon (1st Gen) - Power the Speaker On / Off

Here's how to power the Bluetooth speaker on your Hum+ on or off.

Hum+ by Verizon (1st Gen) - Answer a Call

Here's how to answer a call via your Hum+ device.

Hum+ by Verizon (1st Gen) - Contact an Emergency Assistance Specialist

Here's info on how to contact an emergency assistance specialist via your Hum+ device.

Hum+ by Verizon (1st Gen) - Turn Bluetooth On / Off

Here's how to turn Bluetooth on or off for your Hum+ speaker and make it visible to other devices for pairing.

Hum+ by Verizon (1st Gen) - Volume Controls

Here's how to adjust the volume for your Hum+ device.