Verizon Support

In-Home Agent Close

Try the In-Home Agent

Have it? Use it!

Need it? Get it!

Fast, easy 24/7 solutions- right on your desktop.

Customers With Disabilities
  • Shop

    Order Services

    See All Plans & Bundles

    Special Deals



    Current Customers

    Add or Change Services

    Renew or Change Bundle

    Find out which Verizon services are available at your address.

  • My Verizon

    Email & Calls

    Check Email

    Bill & Payment

    View Bill

    Pay Final Bill

    Manage Auto Pay

    Manage Paper Free Billing

    My Services

    Add or Change Services

    Suspend My Service

    Renew or Change Bundle

    Review Account

    Manage My Internet

    Manage My Voice


    My Rewards+

    Manage My Rewards+

    Refer a Friend




  • Support

    Community help





    Search Support

    Connect with us

    Verizon on Facebook Verizon on Twitter Verizon on Google Plus Verizon on YouTube

  • Watch Fios

    Watch thousands of your favorite TV shows and movies On Demand and Live. Rent or buy your favorites
    and watch them on any device. Or, check what's on tonight and program your DVR. You can do it all!

    Watch Free TV & Movies



    Rent or Buy

    Set your TV Viewing Experience

  • Trending

    Check out this personalized, real-time feed featuring the latest content and entertainment from around the Web including new headlines, sports, entertainment and more.

    News & Lifestyle

    Have a laugh, learn a trick and discover the awesomeness of Fios. Explore Fios Lounge today.

    Fios Lounge





Verizon SignIn Alerts

High Speed Internet

Using McAfee Virus Guard to detect and remove spyware Although McAfee Virus Guard is best-known for virus scanning and removal, it also detects programs that may be adware, spyware, Trojan horses, homepage hijackers, or web dialers.

Virus Guard consists of two programs:
  • ActiveShield to detect spyware
  • VirusScan to remove spyware that is already on your computer
Verizon Online with MSNĀ® Premium includes McAfee Virus Guard to help remove viruses and worms from your computer. Learn more about downloading Verizon Online with MSN Premium.

Note: If you have installed Verizon Online with MSN Premium but never used Virus Guard, you must first install and activate the Virus Guard software.

Detecting Spyware
Once you install the Virus Guard software, you can configure ActiveShield to run in the background whenever Windows is running. After you configure ActiveShield, no further action is required until it detects spyware. Then, a pop-up displays and you determine what action is taken.

Removing Spyware
If you suspect you have spyware on your computer, you should use VirusScan to scan your entire hard drive.

Manually scanning for spyware:
  1. Right-click the McAfee icon (Figure depicting McAfee icon) in your Windows system tray.

  2. Click Scan for Viruses under VirusScan.

  3. Select the drive you want to scan in the "Location to Scan" pane.

  4. Select the Scan for potentially unwanted applications option. All other options can be cleared.

  5. Click Scan.

  6. Any spyware programs found during the scan are listed in the dialog box.
  7. Select each spyware program listed and click Delete.

  8. If the file cannot be deleted, click Quarantine to isolate and encrypt the file in a temporary directory until an appropriate action can be taken.

For more information on McAfee products, refer to the McAfee online help or the documentation available from the McAfee Web site.
Privacy SettingsAccept CookiesAccept Cookies SolutionDesc1=15296,15297,15298,15299,15301,42137,23417,23159,23157;
Verizon SignIn Page

Sign in


for personalized, convenient support

Did you know?

Many equipment problems can be fixed in less than
5 minutes!

Make sure your equipment is plugged in and that the power is working in the rest of your house


My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Renew Your Contract
  • Manage Services
  • Announcements

Support Tools

Watch Fios