Contact Information

Wireless

Verizon Wireless National Accessibility Customer Service Center
1.888.262.1999 or
*611 from your wireless phone

8:30 am to 5:30 pm ET 
Monday - Friday
 

Fios & Traditional Phone

Verizon Center for Customers with Disabilities
1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
8:30 am to 5:00 pm EST

Monday - Friday
Email: vccd@verizon.com

Mobility Tools

Intro Copy - Mobility Tools

Description 

For customers with physical or mobility-related disabilities, Verizon offers assistance such as a big button remote and an audible on-screen guide for Fios TV. Find services and tools made for the way you communicate.

Headline Color 
Black

Fios TV remote controls with larger buttons are available for visually impaired customers. If you have a disability that would allow you to benefit from one of these larger button remotes, we would be happy to provide you with one at no charge.

Request a big button remote at verizon.com/AccessibleMaterials

Image of Big Button Remote
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Text to Speech functionality for the Fios TV on-screen guide can enhance accessibility for customers with visual or other impairments. Text to Speech provides an audible voice readout of on-screen text, such as menu and guide data. This feature can be enabled or disabled via the on-screen guide.

How to enable Text to Speech

Text to Speech functionality is available on most Verizon set-top boxes. The feature can be enabled via the settings menu:

Menu  >   Settings  >   System  >   Accessibility  >   Text to Speech  >   on/off

If you need help getting the Text to Speech feature to work on your set-top box, contact us anytime at 1.800.Verizon (1.800.837.4966). One of our skilled representatives can enable the feature for you remotely.

Set-top box compatibility

If you are disabled and feel you would benefit from Text to Speech but have a set-top box that isn’t compatible with this functionality, you can swap your set-top box for a compatible alternative at no charge. If you need help installing new equipment, a Verizon technician will assist you at no charge.

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To assist Verizon customers with visual and other impairments, Verizon will provide bills or product and service brochures in alternate media formats upon request. The following alternate formats are available:

  • Braille
  • Large print format
  • Audio CD
  • CD-ROM

It may take 1 to 2 bill cycles to receive your first bill in alternate format. During this time, you will continue to receive your bill and remit slip in the standard format.

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To request materials in alternate media formats:

For Verizon Wireless Customers

Verizon Wireless National Accessibility
Customer Service Center
8:30 am to 5:30 pm ET, Monday - Friday
1.888.262.1999 or *611 from your wireless phone

For Verizon Fios & Traditional Phone Customers

Verizon Center for Customers with Disabilities:
Toll-free at 1.800.974.6006 Voice
or TTY 508.251.5301 Videophone
Monday through Friday 8:30 am to 5:00 pm
Email us at: vccd@verizon.com

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Verizon's commitment to accessibility

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