Unlocking another way we serve our customers.
An inside look at Verizon’s express retail lockers.
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On today’s episode of Up To Speed, host Andy Choi introduces us to our newest retail express lockers, available at a growing number of Verizon stores. These lockers blend digital shopping with a top-notch physical retail experience. It’s our latest effort to give customers more flexibility and options.
So, how does it work? It’s simple: Customers will still be able to shop for their favorite Verizon tech, and then pick it up on their schedule in a new way at select locations.
Monica Pate, Director of consumer sales, explained the importance of rolling out this new technology: “You know, coming out of COVID, we saw, even with trends, that customers wanted different ways to be able to pick up devices. They wanted a quick and easy way to access service.”
Customers told us they’re excited for this new addition, and value the peace of mind that comes with purchased devices being stored away safely, behind lock and key.