The home phone service you grew up with has been reinvented. Those old copper wires (analog) have been replaced with super powerful fiber-optic lines, delivering full-bodied sound, intelligent calling features and incredible reliability through Fios Digital Voice.
What is digital phone service?
Digital phone is a simplified version of VoIP (Voice over Internet Protocol) for homes and businesses, offered by telecom companies like Verizon. But what is VoIP?
Voice over Internet Protocol (VoIP) uses a broadband internet connection to make voice calls, as opposed to a traditional analog phone line that sends electrical pulses across copper wires. VoIP and digital phone services convert your voice to a digital signal and allow users to place domestic, long-distance, and international calls, just like a traditional phone line.
Fios Digital Voice takes advantage of 100% fiber optic technology to provide amazing HD-like sound that makes all the difference whether you’re talking to your best friend across town or family on the other side of the world.
The Difference Between Digital and Analog Phone Service
Years ago, analog phone service, also known as Plain Old Telephone Service (POTS), was a perfectly good solution for placing calls from person to person — because it was the only technology available. Analog phones, which convert your voice to electrical signals that are carried across copper telephone wires, are susceptible to electrical interference, "crossed lines", and poor sound quality.
High-speed, broadband internet connections and fiber optic technologies have changed all of that. Enter: Fios Digital Voice. Verizon's digital phone service connects to your household phone jacks using standard telephone equipment and your modem. Your call is converted into a digital signal that travels along a network of optical fiber cables, providing you with clearer call quality and additional features, such as anonymous call rejection, voicemail notification, and smartphone and TV integration.
Fios Digital Voice
Features |
Benefits |
| 10-digit Dialing | No "1" required. Just dial the number and area code. |
| Address Book Synchronization | Simplify your contact information. Sync your online Fios Address Book with other applications, including Palm®, Outlook® and Lotus Notes®. |
| Administrator Function (multi-lines) | Our online Account Manager makes it easy for you to turn features on and off and to create separate Voice Mail accounts for all the lines in your home. |
| Anonymous Call Rejection | No more anonymous calls. Easily reject callers who block their numbers. |
| Back-up Battery | Up to eight hours battery backup available if a fully charged 12 Volt battery is installed by the customer. Availability is dependent upon customer equipment configuration and may be additional charge. |
| Back-up Number | Automatically forward calls to any number you choose, in case of a power outage. |
| Calendar Synchronization | Sync your calendar to your phone. Our online calendar syncs with Palm®, Outlook®, Lotus® and other time management applications. |
| Caller ID | See names and numbers for most incoming calls. With Fios Digital Voice, Caller ID information is also saved to your call logs. |
| Call Forwarding Always | Redirect all incoming calls to the number of your choice. |
| Call Forwarding Busy or No Answer | Automatically forward your calls when your line is busy or you can’t answer the phone. |
| Call Log | See the names and numbers for missed, incoming and outgoing calls. Available on your phone (Caller-ID-capable), your PC—and soon on your TV and smartphone. |
| Call Return | Never miss a call—just press a few keys to automatically dial the most recent incoming number. |
| Call Waiting or Cancel Call Waiting | Answer one call while you’re on another. You can easily turn this feature off for important calls when you don’t want interruptions. |
| Call Waiting with Caller ID | See the name and number for incoming calls—even if you’re on the line with someone else. |
| Directory Listing* | Publish your main and virtual numbers, or help protect your privacy with unlisted numbers. |
| Do Not Disturb | No more unwanted interruptions. Send incoming calls directly to Voice Mail or to a pre-recorded message. Allow up to 10 numbers to automatically ring through. |
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Enhanced Call Forwarding (Scheduled & Selective) |
Forward calls based on your schedule or who’s calling you. |
| Enhanced Directory Assistance* | Our easy-to-use directory service allows reverse lookup and searches by business name or category. |
| Locate Me | Never be out of touch, even when you’re away from home. Enter 3 phone numbers and your calls will ring through to each of them, one by one. |
| Incoming Call Block | Stop up to 100 unwanted numbers from ringing through to your phone. |
| International Call Block | Block international calling from any line. |
| "In-Network" Calling | Talk to any other Fios Digital Voice or Verizon voice customers for free. |
| Keep your number* | No need to change your number if you’re new to Verizon or moving. We’ll transfer it for you. |
| Operator Assistance* | Just dial zero for operator assistance. Simple as that. |
| Outgoing Caller ID Block | Get privacy whenever you want it. Prevent Caller ID from appearing on your outgoing calls. |
| Online Account Manager | Our easy-to-use online interface lets you access call logs, hear messages and manage all your features from any Internet connection. |
| Pick your own Area Code* | Pick your own area code and even your own exchange (if available). |
| Place a Call | Dial a call with just a click from your online Account Manager. |
| Scheduled Call Back | Set specific days and times for call backs. |
| Simultaneous Ring | Automatically rings up to 3 unique numbers. when someone calls you. |
| Smartphone Integration | Manage your home phone service through your Droid smartphone. View call logs, listen to Voice Mails, manage Call-Forwarding, Do-Not-Disturb and Call-Block settings -- even return missed calls. |
| Speed Dial 100 | Simply press "#" and a 2-digit code to dial up to 100 frequently called numbers. |
| Three-Way Calling | Easily include a third party in your calls. |
| TV Integration | With a click of your Fios TV remote, you can now use your TV to view call logs; listen to Voice Mails and control simultaneous ring. |
| Vanity Telephone Numbers* | Search for a number that has your favorite digits or spells something out. Then call your local Verizon business office to see if it’s available. |
| Virtual Telephone Numbers with Distinctive Rings* | Give out virtual numbers to different people—then assign distinctive ringtones (short, long, etc.) to each one so you’ll know who’s calling. |
| Voice Backup PowerReserve | An optional backup power device that is plugged into your Fios equipment. This device requires 12 fully charged D-Cell customer provided batteries that will provide up to 20 hours of basic Voice service. This will not power Internet or TV services. Availability is dependent upon the customer equipment set up and there may be an additional charge. |
| Voice Mail Notification | Be notified via text or email when you get new Voice Mail. Even get the message itself attached to the email as an audio file! |
* Extra charges apply
Privacy
Call Blocking
Set up your phone to automatically reject calls from blocked phone numbers
Protect Your Info
Your name, address and phone number won’t be published in any phone directory or directory assistance (411)
Guard Your Number
Block your name and number from displaying on others’ Caller ID units
Enhanced Caller ID
See names and numbers for most incoming calls. Suspected robocalls may show as ‘SPAM?’ ahead of the name, alerting you to possible unsolicited calls.
Convenience
See Who’s Calling
Caller ID lets you see the names and numbers for most incoming calls
Voicemail Your Way
Have messages from up to 5 phone numbers sent to one integrated voicemail
Call Waiting
Get notified when you’re on the phone that another call is coming in
Call Forwarding
Send your incoming calls to another phone of your choosing
Three-Way Calling
Bring in a third number when you’re already on the phone
Questions are great. Answers are better.
Here are the answers to some FAQs you may have.
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Is VoIP the same as digital phone service?
VoIP and digital phone service share many similarities, such as connecting callers via broadband internet connections, but they are not the same. VoIP (Voice over Internet Protocol) is commonly used by businesses or enterprises, and can require the use of specific hardware or software to place and manage phone calls, call logs, and caller ID.
Digital phone service is made available to both residences and businesses, and does not require specific hardware or software for full enjoyment. See the complete list of Fios Digital Voice calling features and learn more about available plans and bundles. -
Do I have to change my phone number?
You may be able to take your current telephone number with you when you move within your Verizon local service area.
The online moving service prompts you with the option to keep your current telephone number if you are moving within your current Verizon service area. It is sometimes necessary to change your telephone number when moving phone service.
If you can keep your current telephone number, you will be provided with the option to retain your telephone numbers during the checkout process of your Move order. -
What equipment do I need for digital phone service?
The equipment used by digital phone service isn’t very different from typical analog phone service. You’ll utilize the existing phone jacks located throughout your home, a standard touch-tone phone and power supply, such as a wall outlet.
So what’s the difference between analog and digital phones? Fios Digital Voice makes use of a digital phone modem connected to Verizon’s 100% fiber optic network, while analog relies on antiquated copper technology from telephone or cable companies. -
Can I use Fios Digital Voice for my business?
Verizon offers digital phone services for businesses of any size. With over 30 advanced features to choose from, and seamless integration between your office phone and mobile phone, Verizon’s Business Digital Voice may be exactly what you need to improve customer experience, call quality, and productivity in your workspace. Learn more about Business Digital Voice today. -
What accessories can I use with my digital home phone?
A variety of accessories are available for use with Fios Digital Voice phone services. Whether you need a device to block robocallers, battery backup to keep your phone lines ringing in the event of a power outage, or phone line filters to prevent static and interference during calls, you’ll find what you need in our Accessories shop.