Samsung Galaxy Z Flip3 5G Smartphone

Kirsten . 1 year ago

Everyone who had issues with this phone should have gone with Iphone

Complaint regarding flip phone screen malfunction, delaminating in the area of where the screen folds down when closed and inadequate customer servic

sailing . 1 year ago

Dear Verizon Customer Service, I am writing this letter to express my deep dissatisfaction with the service I have received from Verizon in resolving an issue with my cell phone screen. As a long-standing customer of 32 years with an impeccable payment record, not to mention 4 phone lines and 2 watches. I expected better treatment and prompt resolution to my problem. On February 5th, 2024, my phone screen got so bad, Galaxy Z Flip3 5G –. That I was having trouble making phone calls and writing text messages. I contacted Verizon customer service to seek assistance and find a resolution. Unfortunately, what followed was a series of frustrating encounters and a complete runaround from your representatives. Each time I called, I was transferred from one department to another, forced to repeat my issue and provide personal information multiple times. This lack of coronation and effective communication among your representatives was highly unprofessional and time-consuming. Furthermore, I was consistently given conflicting information regarding the warranty coverage for my device. Some representatives informed me that the issue would be covered under the manufacturer's warranty, while others stated that I would need to purchase an additional protection plan or pay for the repair out of pocket. This inconsistent and contradictory advice only added to my frustration and confusion. Despite multiple attempts in person at the store and at a third-party repair center that I was told to go to; to resolve the issue, I have not received any satisfactory solution or meaningful progress towards repairing or replacing my malfunctioning device. We all know is a manufacturing defect and the class action lawsuit is proof of that. This has caused significant inconvenience in both my personal and professional life, as I heavily rely on my cell phone for communication and work-related tasks. Moreover, the delay in resolving this matter has left me feeling undervalued as a customer. I trust that Verizon, as a reputable company, values its customers and is committed to resolving issues in a timely and efficient manner

Was told these are good for 1 million folds. NOT. EVEN. CLOSE

Jason . 2 years ago

Wife and I believed the salesman that said these had been tested to 1 million folds, so we bought 1 each as we like the form it folds down too. Wifes lasted nearly 2 years before the screen failed, mine lasted 2 years, 8 months. We are still paying them off and we've both had to buy used off ebay to replace them. Never again Samsung.

Samsung - 2 years ago

Salutations Jason, thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Z Flip3. With just a little care and maintenance, you can make sure your Galaxy foldable phone always performs at its best. And that means keeping its exterior, internal storage, and memory in good condition. Take a moment to review, "Care for your Samsung foldable phone" if you would like to learn more about how to keep your foldable phone sparkling inside and out. If you would like any further assistance afterwards or if you have any questions for us, let us know by reaching out to Samsung Support. Thank you for being a faithful Samsung customer. - Debra Samsung

I would not recommend

ChrisS . 2 years ago

I've been a Samsung fan since day 1 of owning a phone. I thought I'd like this because the screen would be protected and it would fit in my pocket. I have to say those benefits do not outweigh the terrible battery life or the backside of the phone being fragile. The camera doesn't seem to work as well as other phones I've had. I really think I downgraded when I got this phone. I can't wait to trade it in for something better.

Samsung - 2 years ago

Hi there ChrisS, we appreciate you sharing your thoughts with us about your Samsung Galaxy Z Flip3. We understand how valuable your device is to you every day, and we are always happy to assist our customers in any way we can to maximize their experience and ensure their chosen device operates as intended. With regards to the battery, without knowing how long you've owned this device is does have an adaptive battery that will learn your usage habits and adjust the consumption accordingly to maximize the battery life on a daily basis. We also have a few articles on our website about troubleshooting the battery life titled "Get the most out of your Galaxy phone or tablet battery", "Apps are draining battery on Galaxy phone or tablet", and "Galaxy Battery - Optimization". If you are concerned about the durability of your device, we do always recommend protective cases for all devices to ensure they are guarded from accidental bumps and drops at all times. The full device manual available on our website is a great resource to help you with the camera settings and features of your device. Lastly, if you have any additional questions or your device is not operating as expected, please reach out to the Samsung Support Team for additional assistance. Thank you for being a Samsung customer. -Elizabeth Samsung

Great phone

Mrsc . 2 years ago

Yes, I'd recommend this product.

I have this phone in mint it is so pretty and works great if you are needing a good one try this phone it fixs in my purse very well thank you Samsung!

Easy to use, and really compact, but don't get fooled

Dianeb . 2 years ago

I loved the phone for the 1st year then the screen started popping off. The charge 120 to fix it because I didn't get insurance. It was supposed to be a trade in when I gave them a new Iphone. But what they didn't tell me is I still had to pay for it over 2 years.

Great Nostalgia and very Durable.

DizzyGilepilepsy . 2 years ago

Yes, I'd recommend this product.

So before I begin, I've had this phone since Feb. 2022 to currently today, being Jan 2024. With that's said... -Overall Durability: Its still in one piece and no cracks, and I keep dropping it daily(and I mean DAILY) due to me getting up from my chair and it's still in my lap, falling from the latter to hardwood floor. This happens so many times so it's a tough phone and great for klutzes like me. -Screen Durability: Of course the one thing people fear about ANY of these Z phones is 'the crease in the middle wear it folds'. In my experience after 2 years with this phone I felt a crease after a year, but didnt actually notice/see the crease itself until last month, and to be honest, it isn't awful. Things that help or prolong these things are screen protectors which nowadays aren't hard to find and very affordable. Design: just like the flip phones of 20 years ago, because of its flip ability it fits so nicely in your pocket and can barely notice its there sometimes. The hardest thing about it is finding cases for these phones to be honest. It's whole "take pictures and watch videos while it's halfway flipped(in an L position)" is neat but barely used due to never having the need to do that, but when you do it does serve as a nice self prop up when your arms or hands get tired. The screen on the outside (or the screen when it's completely flipped) can be useful to check on the time and has a few widgets you can add like weather and for me, you pause or skip music that I'm playing. All in all it's a very nice phone with little to no complaints. I gave it a 4 out of 5 only because as I said earlier, the whole cool flip it halfway to do special things with the camera or media is seldom used and honestly is just a HUGE plus for pocket space compared to the giant phones that are getting pumped out today.

Not Happy

Deborah . 2 years ago

Updates to much battery is terrible doesn't last long

Set up new phone.

Paul . 2 years ago

It took me days instead of minutes (as you claimed) to set up my new phone. Primarily because the set up did not include a very important piece item to electronically transfer info into my new phone.

A Big downside to the phone

2 years ago

I like it but the screen Protector I do not like

Samsung - 2 years ago

Hi there Nina, thanks for taking the opportunity to review your Samsung Galaxy Z Flip3. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us! Thank you for being a loyal Samsung customer. - Debra Samsung

Samsung Galaxy Z Flip3 5G

New or existing customer

Samsung Galaxy Z Flip3 5G

New or existing customer

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