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Care Smart App Terms & Conditions

The Care Smart app ("Service") is a communications and location service that works with Verizon Care Smart devices and compatible Apple devices to help family members and other contacts connect with, monitor, and locate the watch wearers from their smartphones. Before you start, we want you to know some important things about the Service.

This agreement is between you as our Registered User (whether as a watch wearer, primary caregiver, or Trust Circle contact, as set forth below) and Verizon Wireless ("VZW") and it sets forth the terms and conditions under which you agree to use and we agree to provide the Service. By using the Service, you accept these Terms and Conditions.

  1. Customer Agreement. If you also subscribe to VZW service, whether you are a watch wearer, primary caregiver, or a Trust Circle contact, your use of this Service also is subject to all of the terms in your Customer Agreement with us. The current version of the Customer Agreement can be found at: www.verizonwireless.com/b2c/support/customer-agreement.
  2. Charges. Your download of the Service will be billed according to your applicable carrier's data plan. Your use of the Service will be billed according to your applicable monthly plan, and data charges may apply. During the registration and activation process, we also will send you a text (SMS) message with a security code to verify your mobile phone number; messaging charges and data rates may apply. Carriers are not liable for delayed or undelivered messages. When using the Service outside of the U.S., global data charges will apply. Visit www.vzw.com/global for more information if you are a VZW subscriber.
  3. Privacy. Information collected and used by this Service is subject to the Care Smart Privacy Policy, which can be found at https://www.verizon.com/about/privacy/care-smart-app
  4. Intended Use; Registered Users. The Service is intended to be used by those ages 18 years old and older ("Registered Users") who: (a) use the Verizon Care Smart device or compatible Apple device; (b) is the primary caregiver that set up the Verizon Care Smart device or compatible Apple device for the watch wearer; or (c) have the consent of the watch wearer or the primary caregiver for the watch. The watch wearer or the primary caregiver for the watch may designate additional secondary users. If you use the Service on a Verizon Care Smart Watch, here are some important things to know about the primary caregiver and the maximum number of contacts that may be included in a Trust Circle:
    • Your Verizon Care Smart Watch has a Trust Circle contact who can call, receive calls from and locate the Verizon Care Smart Watch via the Service.
    • The watch wearer or the watch’s primary caregiver may designate additional secondary users (up to a maximum limit) and grant permission as to whether the secondary user(s) may call, send messages, receive calls or messages from, locate or receive location alerts from the Care Smart device via the Service.
    • A maximum of ten (10) contacts may be included in a Verizon Care Smart Watch Trust Circle at any given time. When the Service is used on a Verizon Care Smart Watch, the contacts in a Trust Circle consist of the primary caregiver, the watch wearer, and any additional designated secondary users.
    When the Service is used on a compatible Apple device, there is no limit on the number of contacts that may be included in an Apple Watch wearer's Care Smart Trust Circle.
  5. Registration and Activation. To register, the watch wearer or primary caregiver must activate the Care Smart device or the compatible Apple device when prompted during the registration process. The primary caregiver must designate the secondary user(s) before the secondary user(s) can register and connect to the designated Verizon Care Smart device or compatible Apple device. The primary caregiver also is obligated to inform the Verizon Care Smart device wearer or the compatible Apple device wearer of all the location tracking capabilities and other features of the Service, as well as the types of permissions granted to secondary users. By registering the Verizon Care Smart device or the compatible Apple device with the Service, you (whether as a watch wearer, primary caregiver, or a designated secondary user) agree to be responsible for all activities occurring with that registered device. You should not use the Service other than as intended and VZW accepts no liability for any such unauthorized use.
  6. Location. The device will prompt the wearer to provide consent for sharing location with Trust Circle contacts when they set up the Verizon Care Smart device or the compatible Apple device. Primary caregivers are asked to provide consent for all Verizon Care Smart devices and compatible Apple devices that are paired with the app to collect device identifiers and geolocation and for Verizon Care Smart wearables and compatible Apple wearables to collect steps taken and call and text usage. In addition, a wearer of the device will receive regular notifications that his or her location is being shared with Trust Circle contacts. A wearer who does not wish to share location anymore should make sure they delete or their primary caregiver deletes their device from the Care Smart app. Location information is stored in the Service in encrypted form for up to 60 days on secure servers. The location information provided is an approximate location of the Verizon Care Smart device or compatible Apple device. VZW does not represent, warrant or guarantee the reliability or accuracy, completeness or timeliness of any location information provided through the Service.
  7. Safe and Lawful Use. As a watch wearer, primary caregiver, or designated secondary user, you will use the Service, the location information provided thereby, and the Verizon Care Smart device or compatible Apple device only for lawful purposes and in accordance with these Terms and Conditions. You are responsible for any costs incurred by VZW or any other party (including reasonable legal fees) as a result of your misuse or fraudulent use of the Service and the Verizon Care Smart device or compatible Apple device. Misuse or fraudulent use includes, but is not limited to, the following:
    • Registration fraud or unauthorized access;
    • Using the Service to harass, stalk, defame, threaten, or otherwise violate the legal rights of others;
    • Monitoring conversations of third-parties without proper consent;
    • Using the Service to collect, disseminate, or convey inappropriate, defamatory, obscene, salacious, or unlawful information or materials;
    • Using the Service without permission on a stolen or lost smartphone;
    • Attempting or assisting another to access, alter, or interfere with the communications and/or information of a Care Smart user or user of the Service;
    • Tampering with or making an unauthorized connection to the Service or a Verizon Care Smart device or a compatible Apple device.
  8. Licenses. You have a limited, non-exclusive, non-transferable license to use the Service and the object code version of the Service's software solely for the purposes for which it is provided and only in accordance with all documentation provided by VZW or its licensors. You may not adapt, alter, modify, reverse engineer, de-compile, disassemble, translate, attempt to derive source code from or create derivative works of the Service or Software, or otherwise tamper with or modify any security features or other Service components for any reason (or allow or help anyone else to do so). You also agree to follow all rules and policies applicable to the Service, including the installation of required or automated updates, modifications and/or reinstallations of Software and obtaining available patches to address security, interoperability and/or performance issues.

    The software contains some programming, scripts, tools, modules, libraries, components, or other items that were developed using "Open Source" code, which are available for download at https://www.verizon.com/support/residential/internet/equipment/open-source-software/. Certain software or technical information is licensed from third parties, and may be covered by one or more U.S. Patents, pending U.S. patent applications, and pending counterpart European and international patents.
  9. Not 911 Compatible (Verizon Care Smart Watch). Verizon Care Smart Watch devices are not compatible with 911 or similar emergency telephone number systems. Calls from Verizon Care Smart Watch devices will be placed to the designated recipient (such as a primary caregiver or designated secondary user), but will not be placed or forwarded to emergency services personnel. On your Verizon Care Smart Watch, you cannot program 911 as one of the telephone numbers to call.
  10. Accessibility Features. The Verizon Care Smart Watch supports Text-to-Speech functionality, but Verizon Care Smart devices and compatible Apple devices may not be compatible with other telecommunications accessibility features or services, such as TTY, audio prompts or similar features for those with certain disabilities. Please check the product manual for your Verizon Care Smart device or compatible Apple device to see if your device does support any accessibility features or services.
  11. Restrictions on Use. You may not, or allow others to, adapt, alter, modify, de-compile, reverse engineer, translate, or create derivative works of the Service or any included software.
  12. Termination. VZW may terminate or discontinue the Service at any time without notice, including if you breach this Agreement.
  13. Disclaimer of Warranty. THIS SERVICE AND ANY INCLUDED SOFTWARE IS PROVIDED "AS IS," WITHOUT WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND BY EITHER VZW OR ITS LICENSORS.
  14. Driving Safety. VZW is not responsible for use of the mobile phone or smartwatch while driving. Safe driving is your responsibility and should always be your first priority. Use of your mobile phone or other electronic devices while driving can cause distractions, even if you are using hands free devices. Consider turning off your mobile phone or smartwatch and allowing calls to go to voicemail, and never text or email while driving.
  15. No Overlapping Location Alerts. If you use the Service with a Verizon Care Smart Watch you may select time periods for location alerts, but time periods for location alerts cannot overlap.
  16. Account and Device Deletion; Removing Charges. Deleting your devices from the Care Smart app or deleting your Care Smart account will not remove from your Verizon account any line or feature charges (including Get Help Service charges) associated with the mobile phones or smartwatches you paired with the Care Smart app. To remove any line or feature charges (including Get Help Service charges) associated with your devices, use the My Verizon mobile app or call Verizon Customer Service.
  17. Get Help - Caregiver Alert Service. Get Help - Caregiver Alert service via Care Smart is only for compatible Apple Watches. You may purchase Get Help - Caregiver Alert Service via Care Smart for your Apple Watch at our Add-ons & App webpage at https://www.verizon.com/solutions-and-services/add-ons/ or on the My Verizon app. With fall-detection alerts, a Get Help - Caregiver Alert button for emergency-contact calling, and location updates, Get Help - Caregiver Alert service connects users and their Trust Circle contacts on the Apple Watch.
    • Compatible Apple Watch and Activation. You must have a compatible Apple Watch (series 4 cellular or above) with an active LTE subscription (Number Share -Mobile service or standalone line) to qualify for Get Help - Caregiver Alert service. After you have purchased a Get Help - Caregiver Alert service subscription, you activate the Get Help - Caregiver Alert feature on your compatible Apple Watch via the Care Smart app. Your compatible Apple watch with the Get Help - Caregiver Alert subscription must be paired and activated on the Care Smart app for you to use Get Help - Caregiver Alert features. If you remove or unregister your compatible Apple watch from the Care Smart app, you will not be able to use any of the Get Help - Caregiver Alert features, even if you have purchased and are still paying for a Get Help - Caregiver Alert Service subscription.
    • Not Intended to Hinder Apple Watch Fall Detection. The Get Help - Caregiver Alert feature is not intended to hinder the capability of your compatible Apple Watch to sense a falling motion.
    • Not a Substitute for 911. Calls made by tapping the Get Help - Caregiver Alert button on your watch face or smartphone are not made to a public safety answering point that receives and processes 911 calls. The Get Help - Caregiver Alert service is not a substitute for calling 911.
  18. Get Help - Caregiver Service Share Location and CPNI. Verizon, through the Care Smart app, shares the location of the watch or smartphone you use for the Get Help - Caregiver Service with your registered Trust Circle members. Your Trust Circle members may view the latest reported location of your Apple Watch on the Care Smart app's map dashboard. The Care Smart app automatically attempts to check where your Apple Watch is located throughout the day. Members of your Trust Circle may also request the Care Smart app attempt to collect an updated location of your Apple Watch. When your registered Trust Circle members request location updates, your Trust Circle members and your designated emergency contact may receive the GPS location of the Apple Watch you use for the Get Help Service, which may include Customer Proprietary Network Information ("CPNI"). Your Trust Circle members and your designated emergency contact may also receive the GPS location of the smartphone you use for the Get Help - Caregiver Alert service, which may also include CPNI. Verizon’s Care Smart app also shares with your registered Trust Circle members certain CPNI related to Get Help - Caregiver Alert calls, including phone numbers called, call frequency, and call-location information. Your Trust Circle members will receive an alert via the Care Smart app when you make a call to your designated emergency contact by tapping the Get Help - Caregiver Alert button on your watch face or smartphone. Through the Care Smart app, your Trust Circle members may also view a history of calls made to your designated emergency contact that were initiated by tapping the “Get Help” button on your watch face or smartphone. To use the Get Help - Caregiver Alert service, you must agree, when you enroll in Get Help - Caregiver Alert, to allow Verizon to share the location of your watch and/ or the smartphone you use for the Get Help - Caregiver Alert service and CPNI related to Get Help - Caregiver Alert calls, as described above. Your consent to share this location information and CPNI will remain in place unless and until you affirmatively revoke your consent. To revoke your consent and stop sharing this location information and CPNI, you must delete your Apple Watch from the Care Smart app. This will prevent you from making any further Get Help - Caregiver Alert service calls to your designated emergency contact and will stop the Care Smart app from alerting your registered Trust Circle members when your Apple Watch detects a fall, but will not otherwise affect your other Verizon services.
  19. Using the Service on an Apple Watch or an Apple Smartphone. We want you to know some important things about using the Service on your Apple Watch:
    • No Location-Based or Time-Based Alerts. The features on the Verizon Care Smart Watch that allow a user to set location-based and time-based alerts are not available when you use the Service on your Apple Watch.
    • Apple Watch Push Notifications Limit. Apple enforces a daily (midnight to midnight) limit of 50 Apple Push Notifications (APNS) to their Watch. When the APNS limit is reached, your Apple Watch will not be reached by the Service for the rest of the day. Sending changes and updates and requests (for example: changes to your Apple Watch settings, updates to your caregiver lists, and location requests) from the Service to your Watch requires a push. As a result, when your Watch’s daily APNS limit is reached, for the rest of the day, your Apple Watch will not provide your trusted contacts real-time location updates. The daily ping limit does not interrupt unsolicited reports or fall-detection alerts from your Apple Watch.
    • Get Help Button on Apple’s Watch Faces. The faces on your Apple Watch will not automatically have one-touch access to a Get Help soft button to call your designated emergency contact. It is your responsibility to add the Get Help call shortcut. When the Get Help shortcut button is not on your Apple Watch face, multiple touches will be needed to make a Get Help call your designated emergency contact. In addition, when the Get Help shortcut button does not show on the face of your Apple Watch, the Care Smart app will not receive location updates from your Apple Watch, and, as a result, the latest reported location of your Apple Watch available on the Care Smart app to members of you trust circle may not reflect the current location of your device.
    • Apple Watch Malfunctions. Apple Watch malfunctions, the loss of power of your Apple Watch, and/ or any Apple Watch user errors may limit or impair the Service, including, but not limited to, the Get Help Service feature. Verizon has no responsibility or liability for your Apple Watch.
    • Reported Location Inaccuracies. Every 15 minutes, the Service will attempt to check where your watch is located. However, successive location updates from your Apple Watch may be longer than 15 minutes. The reported location of your Apple Watch on the Care Smart app’s map dashboard may not reflect the current location of your device, and Verizon does not guarantee the reported location of your Apple Watch on the Care Smart app will reflect the current location of your watch. Verizon does not guarantee the accuracy, completeness, reliability, or timeliness of any geolocation data or information about your Apple Watch that is available on the Care Smart app for your designated emergency contact or your registered Trust Circle contacts. Here are some of the reasons location updates could be delayed or the reported location of your Apple Watch on the Care Smart app could be inaccurate:
      • The Get Help "complication" does not show on the face of your Apple Watch.
      • Your watch may be moving in and out of the cellular network.
      • Location permission for the Care Smart app has not been set to "Always".
      • You changed location settings on your Apple Watch.
      • You may have turned off regular notifications.
      • Your Apple Watch is out of power or out of network.
      • Your Apple Watch screen display goes to sleep. (For example, it is normal for the screen on your Apple Watch to sleep when you lower your wrist.)
      • Your Apple Watch's battery level is low.
      • Processing errors or connectivity issues occur between devices, platforms, and/ or applications.
      • Apple's storage capacity, transmission, and/or transactional limits prevent access to or retrieval of data from your Apple Watch.
      • The number of applications running on your Apple Watch, as well as your Apple Watch's memory usage and CPU usage, could also cause delayed or inaccurate location updates.
    • Get Help via Care Smart Required. Enrollment in Get Help - Caregiver Alert is required to use the Service on your Apple Watch. Care Smart without Get Help - Caregiver Alert is not compatible with your Apple Watch.
    • Additional Requirements. These Terms and Conditions are between Verizon and you, and not with Apple. Apple has no obligation to furnish any maintenance and support with respect to the Service. You may only download the Care Smart app from the Apple® App Store® on compatible Apple-branded devices you own or control. Neither Verizon nor its licensors will be responsible to you for any third party claim that the Service infringes such third party's intellectual property rights.
  20. No Medical Bills or Medical Records. The Service is not intended, nor should it be used, to capture, generate, or store medical bills or medical records. You understand that any such use of the Service for this purpose violates these Terms and Conditions.

Updated June 2022