Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.

LG Accolade™ - Support Overview

Find device-specific support and online tools for your LG Accolade.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Display Easy Set-Up - LG Accolade™

Here's how to set up display easy setup on your Accolade.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Accolade™

Here's how to perform an over-the-air firmware update on your LG Accolade if it doesn't update automatically.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - LG Accolade™

Here's how to quickly navigate through the initial activation setup screens on your LG Accolade.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Picture to Online Album - LG Accolade™

Here's how to take picture with your Accolade and send it to online storage.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

USB Mass Storage - Basic Phones

Here's info on USB mass storage compatibility on basic devices.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - LG Accolade

Here's how to insert / remove the battery for your LG Accolade.

Turn Battery Optimization On / Off - Android™ 6.x and higher (LG)

Battery optimization helps conserve battery power on your LG device and is turned on by default.

View Battery Info - LG Accolade™

Here's info on the battery specs (e.g., Usage Time, Standby Time, etc.) for your LG Accolade.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - LG Accolade™

To make your Accolade visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Send Contact via Bluetooth® - LG Accolade™ VX5600

Here's how to send a contact on your Accolade VX5600 via Bluetooth.

Turn Bluetooth® On / Off - LG Accolade™

Here's how to turn Bluetooth for your Accolade on or off.

Calendar

Add a Calendar Event - LG Accolade™

Here's how to add, delete or edit info in the calendar on your LG Accolade.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Answer Options - LG Accolade™

Here's how to change the way your LG Accolade answers calls.

Auto Retry Mode - LG Accolade™

Here's how to manually redial a number called from your Accolade or set it to automatically retry.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - LG Accolade™

Here's how to place a call from your LG Accolade.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Delete Call History - LG Accolade™

Here's how to clear the call history from your Accolade.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - LG Accolade™

If you're calling into an automated system (e.g., Voicemail) from your Accolade and your dialpad entries aren't recognized, view this info.

Place a Conference Call - LG Accolade™

Here's how to place a conference call from your LG Accolade.

Redial - LG Accolade™

Here's how to manually redial a number called from your LG Accolade.

Redial settings - LG Accolade™

Here's how to manually redial a number called from your LG Accolade or set it to automatically retry.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Reset Call Timers - LG Accolade™

Here's how to reset the call timers on your Accolade.

Restriction Settings - LG Accolade™

To allow or restrict access to services on your LG Accolade, view this info.

Speed Dial - LG Accolade™

Here's how to add a speed dial to your LG Accolade.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - LG Accolade™

To turn Verizon network services on/off or if they aren't functioning on your Accolade, view this info.

View Call History - LG Accolade™

Here's how to view the call history of your LG Accolade.

Voice Activated Dialing - LG Accolade™

Here's how to use the voice-activated dialing feature on your LG Accolade.

Camera, Photos & Videos

Common Camera Settings - LG Accolade™

Here's info on common camera settings (e.g., flash, timer, etc.) for your LG Accolade.

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Send Picture to Online Album - LG Accolade™

Here's how to send saved pictures to Verizon Cloud from your Accolade.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture to Online Album - LG Accolade™

Here's how to take picture with your Accolade and send it to online storage.

Take and Send a Picture via Messaging - LG Accolade™

Here's how to take and send a picture on your LG Accolade.

View Pictures / Videos - LG Accolade™

Here's how to view pictures and/or videos on your Accolade.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Add a Contact - LG Accolade™

Here's how to add a contact to your LG Accolade.

Back Up Contacts - Backup Assistant℠ - LG Accolade™

Here's how to backup contacts using Backup Assistant on your LG Accolade.

Caller ID Image - LG Accolade™

Here's how to set or change the image for a saved contact on your LG Accolade.

Contacts - LG Accolade™

Here's how to add, delete or edit contacts on your Accolade.

Delete a Contact - LG Accolade™

Here's how to remove a contact from your Accolade.

Edit a Contact - LG Accolade™

Here's how to edit a contact on your Accolade.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore contacts - Backup Assistant℠ - LG Accolade™

Here's how to restore contacts using Backup Assistant on your Accolade.

Send Contact via Bluetooth® - LG Accolade™ VX5600

Here's how to send a contact on your Accolade VX5600 via Bluetooth.

Device ID & Info

View Device ID (ESN / IMEI / MEID) - LG Accolade™

Here's how to view the device ID (IMEI) for your LG Accolade.

View PRL / ERI ID - LG Accolade™

Here's how to view the preferred roaming list (PRL) and enhanced roaming indicator (ERI) versions on your LG Accolade.

View Phone Number - LG Accolade™

Here's how to view the phone number for your Accolade.

Device Settings

Adjust Backlight - LG Accolade™

Here's how to adjust the backlight on your LG Accolade.

Adjust Brightness Settings - LG Accolade™ VX5600

Here's how to adjust screen brightness on your Accolade.

Adjust Display Settings - LG Accolade™ VX5600

Here's how to adjust the display settings (e.g., Sleep, Display size, etc.) for your Accolade VX5600.

Adjust Font Settings - LG Accolade™ VX5600

Here's how to adjust how text appears on your LG Accolade VX5600.

Adjust Keypad Volume - LG Accolade™

Here's how to increase / decrease the keypad volume for your Accolade.

Alert Sounds - LG Accolade™

Here's how to adjust alert sounds on your LG Accolade.

Answer Options - LG Accolade™

Here's how to change the way your LG Accolade answers calls.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

Display Theme Settings - LG Accolade™

Here's how to change the display color scheme on your LG Accolade.

Manage DTMF Tones - LG Accolade™

If you're calling into an automated system (e.g., Voicemail) from your Accolade and your dialpad entries aren't recognized, view this info.

NAM Selection - LG Accolade™

Here's how to switch your LG Accolade between two different phone numbers that are programmed into it.

Phone Setup Wizard - LG Accolade™

Here's how to quickly navigate through the initial activation setup screens on your LG Accolade.

Restoring Default Settings - LG

Here's how to reset your phone to factory defaults on your LG 3G basic device.

System Select - LG Accolade™

Here's how to change the network mode selection setting on your LG Accolade.

Turn Airplane Mode On / Off - LG Accolade™

To turn Verizon network services on/off or if they aren't functioning on your Accolade, view this info.

View Call Timers - LG Accolade™

Here's how to view call timers on your LG Accolade.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - LG Accolade™

Here's how to turn GPS location for your Accolade on or off.

Home Screen

Banner Settings - LG Accolade™

Here's how to configure the personalized greeting on the home screen of your LG Accolade.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - LG Accolade™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your LG Accolade, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - LG Accolade™

Here's how to open the default web browser on your LG Accolade.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Keyboard

Set shortcut - LG Accolade™

Here's how to set a keypad shortcut on your Accolade to quickly access menu items.

Text Message Entry Method - LG Accolade™

Here's how to change the text entry method (e.g., T9 Word, Abc, etc.) for messages on your Accolade.

Language

Language Selection - LG Accolade™

Here's how to change the language used on your LG Accolade.

Lock, Unlock, Password & Security

Lock Code - LG Accolade™

Here's how to enter or change a lock code on your Accolade.

Set Up Phone Lock - LG Accolade™

Here's how to set up screen lock options on your Accolade.

Unlock Screen - LG Accolade™

Here's how to unlock the screen on your Accolade.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - LG Accolade™

Here's how to check memory usage if your Accolade runs slow / crashes, apps freeze or you can't save media.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - LG Accolade™

Here's how to perform an over-the-air firmware update on your Accolade if it doesn't update automatically.

Manual Firmware Over-The-Air (FOTA) Upgrade - LG Accolade™

Here's how to perform an over-the-air firmware update on your LG Accolade if it doesn't update automatically.

Master Reset - LG Accolade™

Here's how to restore your LG Accolade to factory default settings.

View Software Version - LG Accolade™

To view the software version your LG Accolade is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - LG Accolade™

Here's how to increase / decrease the keypad volume for your Accolade.

Alert Sounds - LG Accolade™

Here's how to adjust alert sounds on your LG Accolade.

Service Alerts - LG Accolade™

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Accolade.

Set Ringtones - LG Accolade™

Here's how to select or change ringtones on your LG Accolade.

Sound Easy Set-Up - LG Accolade™

Here's how to set notification sounds on your LG Accolade.

Use Speakerphone - LG Accolade™

To utilize the speakerphone functionality on your Accolade, view this info.

Volume Controls - LG Accolade™

Here's how to adjust the volume if your LG Accolade doesn't vibrate or play sounds when receiving calls / messages.

Text & Multimedia Messaging

Auto Receive Messages - LG Accolade™

Here's how to check settings on your Accolade if you're not receiving your picture / video messages.

Auto Save Messages - LG Accolade™

Here's how to set your LG Accolade to automatically save sent messages.

Create and Send a Text Message - LG Accolade™

Here's how to create and send a text message via the messaging app on your LG Accolade.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - LG Accolade™

Here's how to delete text messages from your LG Accolade via the Message app.

Save a Picture / Video Message - LG Accolade™

Here's how to save a picture or video file sent as a message to your Accolade.

Save a Picture Message - LG Accolade™

Here's how to save a picture sent as a message to your LG Accolade.

Send Existing Picture via Messaging - LG Accolade™

Here's how to send a saved picture from your LG Accolade to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Send Video Message - Basic Phones

Here's a list of Basic phones that don't support sending video messages.

Text Message Entry Method - LG Accolade™

Here's how to change the text entry method (e.g., T9 Word, Abc, etc.) for messages on your Accolade.

Text Message Signature - LG Accolade™

To add, remove or edit the text message signature on your Accolade, view this info.

Turn Message Delivery Confirmation Setting On / Off - LG Accolade™

To receive delivery confirmation for messages sent from your LG Accolade, view this.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

View Text Messages - LG Accolade™

Here's how to view text messages via the messaging app on your LG Accolade.

Tips, Tricks & Shortcuts

Cut, Copy and Paste Text - LG Accolade™

Here's how to cut, copy and paste text on your LG Accolade.

Visual & Hearing Accessibility

Common Accessibility Settings - 4G Basic Phone (LG)

Here's how to turn on your accessibility options on your LG 4G Basic Phone.

Manage TTY Settings - LG Accolade™

To change the TTY settings on your Accolade, check out this info.

Wallpapers/Theme

Display Theme Settings - LG Accolade™

Here's how to change the display color scheme on your LG Accolade.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55