Advanced Messaging FAQs

Verizon's Advanced Messaging gives you better messaging with longer messages and more sharing options.

Advanced Messaging features include:

• Send larger text messages: Create larger messages up to 8,000 characters long. With Advanced Messaging you're no longer limited to 160 characters.
• Typing indicators: See when your contact is typing in a conversation.
• Read receipts: See when your message has been read.
• Large group chats: Create group chats with up to 100 participants.*
• High-quality media sharing: Share pictures and videos in high-quality.
• Chat over Wi-Fi: You can send messages over Wi-Fi, even when you don't have a cellular connection.
• Transfer larger files: Send larger attachments than ever before.
• Location sharing: Share your location as you travel.

*Group message recipients must also have Advanced Messaging enabled on a compatible device.

There is no cost to buy or use Advanced Messaging. Data charges may apply.

Visit Advanced Messaging - Samsung - Enable chat messages to learn how.

To use Advanced Messaging you need:

• A capable smartphone enabled for Advanced Messaging
• A postpaid wireless account
• The latest software for your device
• To agree to the Terms and opt into the Service within your Messaging app

Advanced Messaging won't work if messaging block is enabled on your account.

Advanced Messaging is not available for prepaid customers, government accounts, select corporate accounts and customers currently activated on Verizon's Just Kids plan. Group chat requires all group users to have Advanced Messaging.

If you switch between the Advanced Messaging and another messaging app, it may not work, may be interrupted, or you may not be able to access Messages.

Advanced Messaging is currently only available on select Samsung smartphones on the Verizon network.

To begin using Advanced Messages you'll need to first opt-in to use the service and agree to our terms.

To learn how to get Advanced Messages on your Samsung smartphone visit Advanced Messaging - Samsung - Enable chat messages.

Yes, once your Advanced Messaging capable smartphone is activated on the Verizon network, you can opt in and begin using Advanced Messaging.

Advanced Messaging is currently only available on select Samsung smartphones. You’ll know Advanced Messaging is available when you receive an update message indicating that your smartphone has been upgraded to support Advanced Messaging. Once you opt-in, it will be enabled on your device.

Although Advanced Messaging is designed to work over a Wi-Fi connection, you may run into issues if connected to some corporate, business or international Wi-Fi connections using a firewall.

Currently Advanced messaging will only function while on the Verizon network.

Visit these pages to learn how to use Advanced Messaging:

• Verizon Messages (Message+) - Enable Advanced Messaging
• Advanced Messaging - Samsung - Enable Chat Messages
• Advanced Messaging - Samsung - Send a Chat Message
• Advanced Messaging - Samsung - Send an Audio Message
• Advanced Messaging - Samsung - Group Chat Messages
• Advanced Messaging - Samsung - Manage Chat Settings
• Advanced Messaging - Samsung - Send Location

Once you opt-in to Advanced Messaging you cannot turn it off from your device. To disable Advanced Messaging, please call Customer Service at (800) 922-0204.

Advanced Messaging messages can be sent to other Advanced Messaging compatible smartphones that are on the Verizon network that have also opted in to Advanced Messaging.

Messages that are sent to someone who does not have Advanced Messaging will automatically fall back to SMS/MMS format.

Messages sent to devices without Advanced Messaging will fall back to SMS/MMS format.

Verizon's Advanced Messaging is currently not compatible with other carriers. Advanced Messaging messages that are sent to another carrier will fall back to SMS/MMS format.

To help provide a better user experience, the sending and receiving of files through Advanced Messaging is currently prevented when not in 4G coverage. Once back in 4G coverage, or better, you will be able to continue to send and receive files through Advanced Messaging.

Yes.