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Learn about All Access Home Internet and available discounts. Find out how to manage your Verizon service.
Need to change the Verizon plans or services you're paying for? Visit your account page.
Verizon All Access Home Internet is ultra-fast internet service. We bring the Verizon network to the roof of your building. Inside your building, we use the existing coaxial wires to deliver our service to a Verizon modem and router in your home.
If All Access Home Internet is available in your building, you can get:
Maybe. There are 2 issues to consider:
Currently, All Access Home Internet is available only in a select few buildings.
If we announced All Access Home Internet availability in your building, call us to sign up: 800-261-1694.
The Verizon All Access Home Internet plan costs $50/month* with paper-free billing and Auto Pay.
Verizon's All Access Home Internet plan includes:
Note: Special pricing is available if you qualify for the Verizon Forward Program.
*$10/month more without Auto Pay. Subject to credit approval.
When you have Verizon for mobile and home internet, you get the convenience of having just one bill and one app to manage both services.
We guarantee that your monthly All Access Home Internet service price won't change for 2 years.
If for any reason you're unhappy with your All Access Home Internet service, you can cancel and get a refund of the service charge.* To be eligible for the refund you must:
Your 30-Day Money-Back Guarantee refund will be either:
*Limit of one credit on one eligible address on your account.
Use the My Verizon app or website to manage your account and service.
Important: To cancel Verizon All Access Home Internet, you must call us: 800-951-2351.
Sign in to the My Verizon app or My Verizon website to check your order status.
Yes. Each piece of equipment that connects to the Verizon network has its own "phone" number. We create a mobile number for the modem when you order Verizon All Access Home Internet:
Find your All Access Home Internet mobile number:
Visit our Device Troubleshooting page and choose your router to find support articles.
If the All Access Home Internet router is the only equipment on your Verizon account, use this mobile number to sign in to My Verizon on your computer or the app for the first time after the installation is complete.
Learn how to set up equipment and optimize your Wi-Fi on the Verizon Router (CR1000A) - Support Overview page.
No. You can't bring the All Access Home Internet equipment along if you relocate or travel:
Visit the Verizon Home Internet (Wireless) Terms of Service for more information.
You may be able to keep your Verizon account when you move:
We don't currently charge an unreturned equipment fee for All Access Home Internet equipment.
To cancel All Access Home Internet service, call 800-951-2351.
Important: If you return the Verizon-owned equipment but don't cancel your All Access Home Internet service, you'll still be charged for the service.
Visit the Verizon Home Internet (Wireless) Terms of Service for more information.
Visit our Device Troubleshooting page to get help with your home internet equipment.
Here's how to identify Verizon Home Internet equipment.
To test your Home Internet speeds, connect to the router and then run a speed test online.
Streaming services (e.g., YouTube TV, Hulu Live, etc.) distribute channels based on an estimate of your location. If you're not seeing local news or can't get local sports, update your location settings with each provider.
Use these links to learn more about updating location settings:
Verizon home internet routers have a Self-Optimizing Network feature (SON) turned ON by default: