Verizon All Access Home Internet FAQs

Verizon All Access Home Internet is ultra-fast internet service. We bring the Verizon network to the roof of your building. Inside your building, we use the existing coaxial wires to deliver our service to a Verizon modem and router in your home.

If All Access Home Internet is available in your building, you can get:

• Freedom from long-term contracts
• Unlimited streaming data
• Use of Verizon's equipment at no added charge

Maybe. There are 2 issues to consider:

• The existing coaxial wiring in your building can't carry multiple services to your home. Cable TV and other wired internet services won't work when you have All Access Home Internet.
• Some live TV streaming services may not be compatible with All Access Home Internet. You should verify compatibility with your streaming provider.

Currently, All Access Home Internet is available only in a select few buildings.

If we announced All Access Home Internet availability in your building, call us to sign up: 800-261-1694.

The Verizon All Access Home Internet plan costs $50/month with paper-free billing and Auto Pay.

Verizon's All Access Home Internet plan includes:

• Use of Verizon's All Access Home Internet router and modem.
• 30-Day Money-Back Guarantee.
• 2-year price guarantee.

Note: Special pricing is available if you qualify for the Verizon Forward Program.

Auto Pay and paper-free billing required. $10/month more without Auto Pay. Subject to credit approval.

When you have Verizon for mobile and home internet, you get the convenience of having just one bill and one app to manage both services.

• Get details for every Account Member.
• Even the home internet at another Account Member's address can be on your Verizon account.
• Pool the myAccess rewards for all mobile and home internet lines on your account.

We guarantee that your monthly All Access Home Internet service price won't change for 2 years.

• There's no annual contract, so you're in control.
• After the guarantee period, if there are any pricing changes, we'll give you advance notice.

If for any reason you're unhappy with your All Access Home Internet service, you can cancel and get a refund of the service charge.* To be eligible for the refund you must:

• Disconnect within the first 30 days after setup of service.
• Return the equipment within 30 days from the date of disconnection.
• Learn more with our Verizon Home Internet (Wireless) Terms of Service.

Your 30-Day Money-Back Guarantee refund will be either:

• A one-time bill credit.
• A refund to your original payment method if you don't have a mobile account or other home internet plan with us.

*Limit of one credit on one eligible address on your account.

Use the My Verizon app or website to manage your account and service.

• View, understand and pay your bill anytime
• Access support information and troubleshooting tools
• Discover new products and special offers

Important: To cancel Verizon All Access Home Internet, you must call us: 800-951-2351.

Sign in to the My Verizon app or My Verizon website to check your order status.

Yes. Each piece of equipment that connects to the Verizon network has its own "phone" number. We create a mobile number for the modem when you order Verizon All Access Home Internet:

• The modem's number becomes active upon professional installation.
• You can't use the modem's number to make calls or send/receive text messages.

Find your All Access Home Internet mobile number:

• In your confirmation email.
• On your bill where the All Access Home Internet modem is listed.

Visit our Device Troubleshooting page and choose your router to find support articles.

If the All Access Home Internet router is the only equipment on your Verizon account, use this mobile number to sign in to My Verizon on your computer or the app for the first time after the installation is complete.

• Once signed in, you can create a User ID to sign in with instead of the mobile number.
• Learn how to set up a User ID in My Verizon.

Learn how to set up equipment and optimize your Wi-Fi on the Verizon Router (CR1000A) - Support Overview page.

No. You can't bring the All Access Home Internet equipment along if you relocate or travel:

• All Access Home Internet isn't available at all locations.
• Where it's available, this service must be professionally installed.

Visit the Verizon Home Internet (Wireless) Terms of Service for more information.

You may be able to keep your Verizon account when you move:

• Check Verizon home internet availability for your new address.
• Contact us to keep your Verizon account when you relocate.
• If you're moving, we can help you reconnect Verizon service at your new address.

We don't currently charge an unreturned equipment fee for All Access Home Internet equipment.

To cancel All Access Home Internet service, call 800-951-2351.

Important: If you return the Verizon-owned equipment but don't cancel your All Access Home Internet service, you'll still be charged for the service.

Visit the Verizon Home Internet (Wireless) Terms of Service for more information.

Visit our Device Troubleshooting page to get help with your home internet equipment.

Here's how to identify Verizon Home Internet equipment.

To test your Home Internet speeds, connect to the router and then run a speed test online.

Streaming services (e.g., YouTube TV, Hulu Live, etc.) distribute channels based on an estimate of your location. If you're not seeing local news or can't get local sports, update your location settings with each provider.

Use these links to learn more about updating location settings:

• YouTube TV
• Hulu Live
• DirecTV Stream
• Fubo
• Paramount + (CBS)
• Peacock (NBC)
• Sling TV - (888) 309-0838

Verizon home internet routers have a Self-Optimizing Network feature (SON) turned ON by default:

• When SON is on, one network name (SSID) displays. SON automatically manages device connections to provide the best available Wi-Fi network conditions.
• SON moves device connections as needed, between the 2.4 GHz and 5 GHz Wi-Fi signals:
  • With SON on, you see only the name and password of your 2.4 GHz band.
    • Note: This is the same name and password that’s printed on the back or bottom of the router.
  • The 5 GHz band is still active and used by the SON, even though you don't see it listed.
• SON automatically steers your connected device to the quickest path:
  • SON manages your device connection when you're moving around the house.
  • If an element (such as a Wi-Fi extender) in your home Wi-Fi network goes down, SON re-routes to the best available connection.
• SON identifies and fixes Wi-Fi problems automatically, to improve performance.