Stream TV is a device that enables video streaming over your Wi-Fi, allowing access to exclusive Verizon content plus the most popular streaming services including Netflix®, YouTube TV™ and Disney +.
Visit the Stream TV page for all of the features.
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Stream TV FAQs
Get access to your favorite TV shows and movies with Stream TV. Learn about Stream TV, how to get set up and how to use it.
About Stream TV
What is Stream TV?
Do I need to have a Verizon account or a certain plan to buy and use Stream TV?
You need a Verizon wireless or Verizon Fios Internet account to purchase or rent VOD titles, but stream TV will work with almost any internet service.
Which devices are compatible with Stream TV?
To use Stream TV you need a TV or monitor with an HDMI connection.
How do I get a Stream TV on Verizon for ordering 5G Home Internet?
Get a Stream TV on us when you order 5G Home Internet and add a Stream TV to your order. Visit our 5G Home Internet FAQs to learn more.
Setting up Stream TV
How do I set up and connect my Stream TV?
To learn how to set up and connect your Stream TV, visit Stream TV - Set up device.
How do I connect my Stream TV to a new Wi-Fi network?
As part of your initial setup, you will be asked to establish your Wi-Fi connection while following the on-screen prompts.
If a change is required after the initial setup, visit Stream TV - Add a Wi-Fi Network to learn how.
How do I add additional Google accounts to my Stream TV?
As part of your initial setup, you will be asked to enter your Google account while following the on-screen prompts.
Visit Stream TV - Add an Existing Google Account to learn how.
What do the lights on my Stream TV box mean?
The lights on the front of your Stream TV signals whether the device is On (White) or Off (Red).
Using Stream TV
Where can I find help using Stream TV?
Visit our Stream TV Support Overview page for instructions on setting up and using Stream TV.
Downloading and managing apps
- Highlight the app and hold down the OK button on the remote.
- Select Move to reorder or Remove from favorites to remove.
How do I download new apps to my Stream TV?
To download a new app, select the + symbol at the end of your apps rail to access the Google Play Store.
Visit Stream TV - Download and install apps to learn how.
How do I reorder or remove apps from my Favorites (Apps) rail?
To remove or reorder an app:
Note: Certain apps may be permanently pinned your Favorites rail and cannot be moved or removed.
Where do I go for help with my downloaded apps?
For apps you've downloaded to Stream TV, please contact the app provider.
Example: YouTube TV: https://support.google.com/youtubetv
Stream TV Remote Control
- Go to Settings.
- Select View More.
- Go to Advanced Settings from the Settings menu.
- Select Upgrade Bluetooth remote.
- Select Advanced Settings from the Settings menu.
- Select Configure Stream TV remote from the Advanced Settings menu.
- Hit the Begin button from the Configure Stream TV remote screen.
- Wait for the hardware configuration to complete and follow the on-screen prompts to confirm successful configuration.
- Go to Settings.
- Select View More.
- Select Device Preferences from the Settings menu.
- Select Language.
How do I upgrade my Stream TV remote control software manually?
If you have automatic updates turned off on your Stream TV, you'll need to:
How do I sync my Stream TV remote to control the volume on my TV or audio receiver?
If your remote does not sync to your TV volume during the initial setup or as part of a subsequent software update, you can perform the sync manually.
Note: Depending on your current remote firmware, you may first be prompted to update your current version.
How do I use the Find my Remote feature?
Visit our how to use the Find My Remote feature page to learn how.
How do I use my smartphone as a remote for Stream TV?
To use your smartphone as a remote for Stream TV, you'll need to first download the Android TV Remote Controls app available in the Apple® App Store® and Google Play™ Store.
Once you've downloaded the Remote Controls app, visit Stream TV - Set Up Remote Control App to learn how to use your smartphone as a remote for Stream TV.
How do I change the default language on my remote?
To change the language on your remote:
Troubleshooting
I get an error screen when my Stream TV is updating. What should I do?
If you get an error screen while your Stream TV is updating, perform a factory reset. Visit Stream TV - Factory Data Reset (Powered On) to learn how.
If the factory reset does not fix the issue, contact us.
One of my apps will not open on Stream TV. What can I do?
If an app will not open try clearing the app cache on your Stream TV or Stream TV Sound bar. Visit the instructions below to learn how.
My remote will not pair with my Stream TV. What should I do?
Refer to Stream TV - Pair Voice Remote for help pairing your remote with your Stream TV.
You can also use your smartphone as your Stream TV remote. Visit Stream TV - Set Up Remote Control App to learn how.
If you need to replace a defective remote, contact us.
How do I replace a broken Stream TV remote, a power supply or defective equipment?
You may return any equipment or devices you purchased from us for any reason within 14 days of purchase. You may also return any Defective Equipment to us within 1 year of Equipment purchase or activation, whichever is earlier. If you return Equipment, we may replace it with a new or refurbished item, or we may refund payment to you. Please contact us before you return any defective equipment.
Please visit our Return Policy for more information.
What can I do if my Stream TV remote is lost or it stops working after I have had it for more than one year?
The Stream TV remote control is not available for standalone purchase.
If your remote is lost or broken you can use your smartphone as a remote control with the Stream TV app. Visit Stream TV - Set Up Remote Control App to learn how.
If you want another physical remote control you’ll need to buy another Stream TV.
How do I report a problem with my Stream TV?
You can report an issue through the Stream TV set top box, by going to Help > Support > Report a Problem.
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