Stream TV device FAQs

To learn how to set up and connect your Stream TV device, visit Stream TV - Set up device.

As part of your initial setup, you will be asked to establish your Wi-Fi connection while following the on-screen prompts.

If a change is required after the initial setup, visit Stream TV - Add a Wi-Fi Network to learn how.

As part of your initial setup, you will be asked to enter your Google account while following the on-screen prompts.

Visit Stream TV - Add an Existing Google Account to learn how.

The lights on the front of your Stream TV signals whether the device is On (White) or Off (Red).

Visit our Stream TV Support Overview page for instructions on setting up and using Stream TV.

Visit Stream TV - Cast from Mobile Device to learn how.

Visit Stream TV - Factory Data Reset (Powered On) to learn how.

To download a new app, select the + symbol at the end of your apps rail to access the Google Play Store.

Visit Stream TV - Download and install apps to learn how.

To remove or reorder an app:

1. Highlight the app and hold down the OK button on the remote.
2. Select Move to reorder or Remove from favorites to remove.

Note: Certain apps may be permanently pinned your Favorites rail and cannot be moved or removed.

For apps you've downloaded to Stream TV, contact the app provider.

Example: YouTube TV
https://support.google.com/youtubetv

If you have automatic updates turned off on your Stream TV device, you'll need to:

1. Go to Settings.
2. Select View More.
3. Go to Advanced Settings from the Settings menu.
4. Select Upgrade Bluetooth remote.

If your remote does not sync to your TV volume during the initial setup or as part of a subsequent software update, you can perform the sync manually.

1. Select Advanced Settings from the Settings menu.
2. Select Configure Stream TV remote from the Advanced Settings menu.
3. Hit the Begin button from the Configure Stream TV remote screen.
4. Wait for the hardware configuration to complete and follow the on-screen prompts to confirm successful configuration.

Note: Depending on your current remote firmware, you may first be prompted to update your current version.

Visit our how to use the Find My Remote feature page to learn how.

To use your smartphone as a remote for Stream TV device, you'll need to first download the Android TV Remote Controls app available in the Apple® App Store® and Google Play™ Store.

Once you've downloaded the Remote Controls app, visit Stream TV - Set Up Remote Control App to learn how to use your smartphone as a remote for Stream TV device.

To change the language on your remote:

1. Go to Settings.
2. Select View More.
3. Select Device Preferences from the Settings menu.
4. Select Language.

If you get an error screen while your Stream TV is updating, perform a factory reset. Visit Stream TV - Factory Data Reset (Powered On) to learn how.

If the factory reset does not fix the issue, contact us.

If an app will not open try clearing the app cache on your Stream TV or Stream TV Sound bar. Visit the instructions below to learn how.

• Stream TV – Clear app cache
• Stream TV Soundbar – Clear app cache
• Stream TV Soundbar Pro – Clear app cache

Refer to Stream TV - Pair Voice Remote for help pairing your remote with your Stream TV device.

You can also use your smartphone as your Stream TV remote. Visit Stream TV - Set Up Remote Control App to learn how.

If you need to replace a defective remote, contact us.

You may return any equipment or devices you purchased from us for any reason within 14 days of purchase. You may also return any Defective Equipment to us within 1 year of Equipment purchase or activation, whichever is earlier. If you return Equipment, we may replace it with a new or refurbished item, or we may refund payment to you. Contact us before you return any defective equipment.

Visit our Return Policy (PDF*) for more information.

The Stream TV remote control is not available for standalone purchase.

If your remote is lost or broken you can use your smartphone as a remote control with the Stream TV app. Visit Stream TV - Set Up Remote Control App to learn how.

If you want another physical remote control you’ll need to buy another Stream TV device.

You can report an issue through the Stream TV set top box, by going to Help > Support > Report a Problem.

You can bring a Stream TV device to a Verizon store* for recycling:

• Run a factory data reset to clear your personal account information, before recycling your Stream TV device.
• Visit our Recycling your streaming device page for details.
• Keep in mind - Recycling is for devices that are outside of our 30-day return policy.

*Residents of Washington, D.C. can mail these to Verizon for recycling: Amazon Fire Stick, Google Chromecast, Roku, Stream TV device.