Arbitration is not the only choice we each have for resolving our disputes. You may also contact Customer Service and ask to speak to a Supervisor. If this does not resolve your dispute and you wish to pursue Arbitration, you must first notify Verizon of the dispute in writing at least 60 days in advance of initiating an arbitration. You can do this by printing and completing a Notice of Dispute (PDF) form on our website. Complete the form in its entirety and mail it to:
Verizon Wireless HQ Dispute Resolution Manager
One Verizon Way 54S092C
Basking Ridge, NJ 07920-1097
If we are unable to resolve your dispute within 60 days, you can commence an American Arbitration Association ("AAA") or Better Business Bureau National Programs ("BBB") arbitration with Verizon Wireless by contacting the AAA or BBB for the proper forms. You must then complete the forms and return them directly to the AAA or BBB with a courtesy copy to VZW at the above address.
For claims of less than $10,000, either of us can also bring an individual action in any small claims court that has authority to hear the case.
This information has been prepared for the convenience of Verizon Wireless customers. It does not modify or replace any of our contracts or advertising, or any arbitration rules of the AAA or the BBB. It does not constitute legal advice.
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