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Samsung Brightside™ - Support Overview

Find device-specific support and online tools for your Samsung Brightside.

Filter all topics below.


Accessories

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Brightside™

Here's how to manually download the latest firmware update for your Brightside.

Perform Over-The-Air Activation (OTA)

Here's how to perform initial activation/setup on your 3G or 4G smartphone or basic phone.

Phone Setup Wizard - Samsung Brightside

Here's how to quickly set up your Brightside.

Remove SD / Memory Card - Samsung Brightside™

Here's how to remove the SD / memory card from your Samsung Brightside.

Back Up & Transfer Content

Content Transfer Center

Find the best way to transfer your pictures, videos, contacts and other content from one device to another. See step-by-step instructions for devices by operating system.

Move Music Files from Device - Samsung Brightside™

Here's how to transfer music files from your Samsung Brightside to a computer.

Move Music Files to Device - Samsung Brightside™

Here's how to transfer music files from a computer to your Samsung Brightside.

Move Pictures / Videos from Device - Samsung Brightside™

Here's how to transfer picture or video files from your Brightside to a computer.

Move Pictures / Videos to Device - Samsung Brightside™

Here's how to transfer picture or video files from a computer to your Brightside.

Synchronizing Music to the Phone with Windows® Media Player 10

Here's how to synchronize music to the phone with Windows® Media Player 10.

Take and Send a Video to Online Album - Samsung Brightside™

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your Samsung Brightside.

Transfer Contacts - Basic Phone to Basic Phone

Here's how to transfer your contacts from a basic phone to another basic phone.

Video: Use the Content Transfer App to Move Content Between Devices
(length: 2:58)

With the Content Transfer app, it's easy to transfer your contacts and other content from your old phone to your new phone. Find out how.
Length: 2:58

Basics

How to Check Verizon Coverage in the US

Learn how to check for Verizon wireless coverage while in the US. Find steps to check coverage and determine what the indicators on your device mean.

Battery & Power

Insert / Remove Battery - Samsung Brightside

Here's how to insert / remove the battery for your Brightside.

Bluetooth

Audible Tones (Beeping) Can Be Heard On a Bluetooth® Headset

Here's some support info for beeping or audible tones while using Bluetooth headsets.

Bluetooth® Discovery Mode - Samsung Brightside™

To make your Samsung Brightside visible to Bluetooth devices, view this info.

Delete Paired Bluetooth® Connection - Basic Phones

Here's how to delete a paired Bluetooth device from your Basic handset.

Delete Paired Bluetooth® Connection - Samsung Brightside™

Here's how to remove a paired Bluetooth device from your Samsung Brightside.

Ensure the Bluetooth Device is Compatible with the Bluetooth Handheld

Check out this info on Bluetooth device compatibility.

Turn Bluetooth® On / Off - Samsung Brightside™

Here's how to turn Bluetooth for your Brightside on or off.

Calling & Dialing

Add / Remove Spam Blocks - My Verizon Website

Here's how to block text messages originating from email addresses or domains via the My Verizon website.

Add a Block - Call & Message Blocking - My Verizon Website

Here's how to temporarily block unwanted calls and messages via the My Verizon website.

Call Waiting - Basic Phone

Here's how to answer call on your Basic phone while you're on another call.

Call a Number - Samsung Brightside™

Here's how to place a call from your Brightside.

Compose Text With Numeric Keypad

Here's how to convert numbers to letters using a numeric keypad.

Ensure the 10-Digit Mobile Number or Email Address is Being Entered Correctly

This may help if you're having trouble sending a picture/text message.

Manage DTMF Tones - Samsung Brightside™

If you're calling into an automated system (e.g., Voicemail) from your Brightside and your dialpad entries aren't recognized, view this info.

Place a Conference Call - Samsung Brightside™

Here's how to place a conference call from your Samsung Brightside.

Redial - Samsung Brightside™

Here's how to manually redial a number previously called from your Samsung Brightside.

Remove a Block - Call & Message Blocking - My Verizon Website

Here's how to remove a temporary call or message block via the My Verizon website.

Restriction Settings - Samsung Brightside™

To allow or restrict access to services on your Brightside, view this info.

Speed Dial - Samsung Brightside™

Here's how to add a speed dial to your Brightside.

Turn Airplane / Standalone Mode On / Off - Non-Supported Devices

To turn Verizon network services on/off or if they aren't functioning on your mobile device, view this info.

Turn Airplane Mode On / Off - Samsung Brightside™

To turn Verizon network services on/off or if they aren't functioning on your Brightside, view this info.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Move Pictures / Videos from Device - Samsung Brightside™

Here's how to transfer picture or video files from your Brightside to a computer.

Move Pictures / Videos to Device - Samsung Brightside™

Here's how to transfer picture or video files from a computer to your Brightside.

Move Pictures / Videos to SD / Memory Card - Samsung Brightside™

Here's how to move pictures / videos from internal storage on your Samsung Brightside to an SD / memory card.

Record and Send Video via Messaging - Samsung Brightside™

Here's how to record and send a video using your Samsung Brightside.

Send Picture to an Online Album - Samsung Brightside™

Here's how to send saved pictures to Verizon Cloud from your Brightside.

Send an Existing Video to Online Album - Samsung Brightside™

Here's how to send an existing video to an online album on your Samsung Brightside.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Take and Save a Picture - LG Cosmos™ 3

Here's how to take and save a picture from your Cosmos 3.

Take and Send a Picture via Messaging - Samsung Brightside™

Here's how to take and send a picture with your Brightside.

Take and Send a Video to Online Album - Samsung Brightside™

Here's how to take and send a video to an online album (e.g., Verizon Cloud) using your Samsung Brightside.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Access Contacts - Samsung Brightside™

Here's how to access your contacts on your Brightside.

Add a Contact - Samsung Brightside™

Here's how to add a contact to your Samsung Brightside.

Back Up Contacts - Backup Assistant℠ - Samsung Brightside™

Here's how to backup your contacts with backup assistant on your Samsung Brightside.

Delete a Contact - Samsung Brightside™

Here's how to remove a contact from your Brightside.

Edit a Contact - Samsung Brightside™

Here's how to edit a contact on your Samsung Brightside.

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import / Export Contacts from Comma Separated Values (*.csv) / vCard Files - Macintosh Contacts

Here's steps on how to import and export contacts to your Macintosh computer.

Import /Export Contacts from a Comma Separated Values (*.csv) File - Entourage

Here's how to import /export contacts from a comma separated values (*.csv) file via Entourage.

Import Contact / Address Book Info to a Comma Separated Values (*.csv) File - Microsoft® Outlook

Here's how to import your contacts into Microsoft Outlook using a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Restore Contacts - Samsung Brightside™

Here's how to restore your contacts using Backup Assistant on your Samsung Brightside.

Device ID & Info

View Device ID (ESN / MEID) - Samsung Brightside

Here's how to view the device ID (IMEI) for your Brightside.

View Phone Number - Samsung Brightside™

Here's how to view the phone number for your Samsung Brightside.

Device Settings

Adjust Display Settings - Samsung Brightside™

Here's how to adjust display settings on your Brightside.

Adjust Font Settings - Samsung Brightside™

Here's how to adjust the font size and style on your Brightside.

Alert Sounds - Samsung Brightside™

Here's how to adjust alert sounds on your Samsung Brightside.

Configure Company Name ID

Here's how to configure settings for Company Name ID.

NAM Selection - Samsung Brightside

Here's how to switch your NAM Selection between two different phone numbers that are programmed into it.

Phone Setup Wizard - Samsung Brightside

Here's how to quickly set up your Brightside.

Touchscreen Setting - Samsung Brightside™

Here's how to adjust the touch screen sensitivity for your Samsung Brightside.

Turn Airplane Mode On / Off - Samsung Brightside™

To turn Verizon network services on/off or if they aren't functioning on your Brightside, view this info.

Email/Gmail

Export Contacts as a Comma Separated Values (*.csv) / vCard File - Gmail™

Here's how to export contacts from your Gmail account to a CSV file.

Import Contacts From a Comma Separated Values (*.csv) / vCard file - Gmail™

Here's how to import your contacts from a CSV / vCard file to your Gmail account.

Standard Email Messaging Ports

Here's info on standard email messaging ports, which can help with configuration of advanced email settings.

Video: Troubleshooting Personal and Corporate Email
(length: 3:21)

Learn to fix your personal and corporate email with just a few simple steps.
Length: 3:21

GPS & Location Based Services

Turn GPS Location On / Off - Samsung Brightside™

Here's how to turn GPS location for your Brightside on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Activate Mobile Web Service

Here's how to activate Mobile Web on your 3G Basic Phone.

Browser Bookmarks - Samsung Brightside™

Here's how to add a browser bookmark on your Brightside.

Browsing the Internet with Mobile Web

Here's how to use Mobile Web to browse the internet on your 3G Basic phone.

Cancel Mobile Web Subscriptions

Here's how to cancel mobile web subscriptions on your device.

Clear Temporary Internet Files - Samsung Brightside™

If you're getting a 'page cannot be displayed' error or can't browse the internet on your Samsung Brightside, view this.

Clear Temporary Internet Files from the Browser

Here's how to clear temporary internet files (cache, cookies) from the browser.

Delete Temporary Internet Files and Cookies - Internet Explorer

Here's how to delete temporary Internet files and cookies in Internet Explorer.

Open Web Browser - Samsung Brightside™

Here's how to open the default web browser on your Brightside.

Turn Browser Image Setting On / Off - Mobile Web

Here's how to turn the browser image setting for Mobile Web on or off.

Unsubscribe to Premium Content - Mobile Web

Here's how to cancel Mobile Web premium content subscriptions from your 3G Basic phone.

Lock, Unlock, Password & Security

Set Up Phone Lock - Samsung Brightside™

Here's how to set up screen lock options on your Samsung Brightside.

Unlock Screen - Samsung Brightside™

To unlock the screen on your Samsung Brightside, check out this info.

Memory/Storage

Check Memory - Basic Phone

Here's how to free up space if your basic phone runs slow / crashes, apps freeze or you can't save media.

Check Memory - Samsung Brightside™

Here's how to free up space if your Brightside runs slow / crashes, apps freeze or you can't save media.

Format SD / Memory Card - Samsung Brightside™

Here's how to erase all data on the SD / memory card of your Brightside.

Insert SD / Memory Card - Samsung Brightside™

Here's how to insert an SD / memory card into your Brightside.

Move Pictures / Videos to SD / Memory Card - Samsung Brightside™

Here's how to move pictures / videos from internal storage on your Samsung Brightside to an SD / memory card.

Remove SD / Memory Card - Samsung Brightside™

Here's how to remove the SD / memory card from your Samsung Brightside.

Music

Move Music Files from Device - Samsung Brightside™

Here's how to transfer music files from your Samsung Brightside to a computer.

Move Music Files to Device - Samsung Brightside™

Here's how to transfer music files from a computer to your Samsung Brightside.

Play Music Files - Samsung Brightside™

Here's how to play music files on your Samsung Brightside.

Sync Music to the Phone with Windows® Media Player 11

Here's how to sync music to the phone with Windows Media Player 11.

Operating System & Software

Auto Firmware Over-The-Air (FOTA) Upgrade - Samsung Brightside™

Here's how to perform an over-the-air firmware update on your Brightside.

Manual Firmware Over-The-Air (FOTA) Upgrade - Samsung Brightside™

Here's how to manually download the latest firmware update for your Brightside.

Master Reset - Samsung Brightside™

Here's how to restore your Samsung Brightside to factory default settings.

System Select - Samsung Brightside™

Here's how to change the network mode selection setting on your Samsung Brightside.

View Software Version - Samsung Brightside SCH-u380

To view the software version your Samsung Brightside SCH-u380 is running, check out this info.

Sounds, Volume & Audio

Adjust Keypad Volume - Samsung Brightside

Here's how to adjust the keypad volume on your Brightside.

Alert Sounds - Samsung Brightside™

Here's how to adjust alert sounds on your Samsung Brightside.

Service Alerts - Samsung Brightside™

Here's how to manage service alerts (e.g., minute beep, call connect, etc.) on your Brightside.

Set Ringtones - Samsung Brightside™

Here's how to setup ringtones on your Brightside.

Use Speakerphone - Samsung Brightside™

To utilize the speakerphone functionality on your Brightside, view this info.

Vibrate Mode - Samsung Brightside™

Here's how to turn vibrate mode for your Brightside on or off.

Volume Controls - Samsung Brightside

If your Brightside doesn't vibrate or make sounds when receiving texts, emails or alerts, view this info.

Text & Multimedia Messaging

Auto Receive Messages - Samsung Brightside™

If your Brightside isn't receiving multimedia (picture / video) messages, view this info.

Create and Send a Text Message - Samsung Brightside™

Here's how to create and send a text message via the messaging app on your Samsung Gusto.

Create and Send a Text Message - VZAccess® Manager

Here's how to create and send a text message via VZAccess Manager.

Delete Messages - Samsung Brightside™

Here's how to delete messages on your Brightside.

Record and Send Video via Messaging - Samsung Brightside™

Here's how to record and send a video using your Samsung Brightside.

Send Existing Picture via Messaging - Samsung Brightside™

Here's how to send a saved picture from your Samsung Brightside to a messaging recipient.

Send Existing Video via Messaging - Samsung Brightside™

Here's how to send a saved video on your Samsung Brightside to a messaging recipient.

Send Picture/Video Message using Email

Here's how to send picture / video message via email.

Text Message Signature - Samsung Brightside™

To add, remove or edit the text message signature on your Brightside, view this info.

Verizon Messages - Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Wallpapers/Theme

Set Wallpaper - Samsung Brightside™

Here's how to set a wallpaper on your Samsung Brightside.

Wi-Fi & Network

Video: Troubleshooting a Wi-Fi Connection
(length: 2:55)

Having issues with your Wi-Fi connection? Have no fear! Follow these simple steps to get your Wi-Fi connection up and running.
Length: 2:55