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Caller ID Service Issue Resolution

Details about your Verizon Wireless Service Issue

If you recently received a text message from us regarding a Caller ID service issue, this page contains resolution details.

Our investigation shows Caller ID is correctly set up for your phone number.

Verizon Wireless doesn't have access to all Caller ID databases. If your name still isn't displaying properly for a specific number you're calling, we suggest the call recipient report the issue to their service provider for further investigation.

If you'd like to manage what Verizon sends to other parties for your outgoing caller ID, check out our Share Name ID FAQs.

Thank you for letting us know there was a problem with your service.

We apologize for any inconvenience this may have caused, and appreciate your patience as we worked to resolve your issue. Thank you for choosing Verizon!