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Share Name ID FAQs

General Information

  1. What is Share Name ID, and how much does it cost?

    Share Name ID is a free service that allows you to customize the name that others will see on their screen when you call them*.

    *Only calls to Verizon Call Filter Plus and landline Caller ID customers will see this name.

  2. What's the difference between Share Name ID and Call Filter?

    Share Name ID lets you customize the name that others see on their screen when you call them.*

    If you have a compatible phone, Call Filter shows you who's calling by displaying the name, phone number, city and state assigned to the caller's phone number.** If the caller assigned a picture, you'll also see that. Learn more about Call Filter.

    We don't pre-screen any caller's name for this service. To use these services, you must represent and warrant to us that the information you provide is accurate, not intended to offend, impersonate, misinform or mislead others, and doesn't infringe or violate someone else's rights or the law, rules or regulations with regard to privacy, intellectual property or otherwise.

    *Only calls to Verizon Call Filter Plus and landline Caller ID customers will see this name.
    **Depends on the device. Certain restrictions apply depending on device type.

  3. Which devices are compatible with Share Name ID?

    Share Name ID is compatible with all voice-capable devices on a standard monthly plan.

    Share Name ID is not compatible with:

  4. How do I sign up for Share Name ID?

    If you're the Account Owner or Account Manager, you can add Share Name ID in My Verizon. Learn more about account access roles.

    You can enroll on the Add Share Name ID page in My Verizon.

  5. What are the requirements to create your custom Share Name ID?

    The billing name on your account is set as the default name, but you can also customize a name for each line on the account.

    • You can opt to keep the default name, select the generic "Wireless Caller" label, or create a custom name:
      • May contain up to 15 characters with at least 1 letter
      • You can include numbers
      • Cannot start with a space
      • Must contain a first and last name, separated by a space (e.g.: John Smith).
      • Numbers are acceptable, however, Share Name ID cannot contain the user's mobile number and the first character cannot be a space.
      • Cannot contain special characters, with the exception of an apostrophe ( ' ), hyphen ( - ), comma ( , ), ampersand (&) and 'at' sign ( @ ).
      • Cannot have just one name.
      • Cannot be an inappropriate or offensive word.

    Note: No other special symbols are accepted for Share Name ID.

  6. How do I change my Share Name ID?

    The Account Owner or an Account Manager can manage Share Name ID. Learn more about account access roles.

    You can edit your Share Name ID on the Edit Share Name ID page in My Verizon.

  7. How do I turn off / opt-out Share Name ID?

    You can cancel Share Name ID on the Edit Share Name ID page in My Verizon.

  8. Will my name show up on all phones for outgoing calls when using Share Name ID?

    No, your Share Name ID will only appear if ALL of the following are true:

    • The phone you're calling is compatible with Call Filter. To see which phones are compatible visit the Supported Devices section on our Call Filter page.
    • The phone you're calling has Call Filter Plus service turned on
    • The person you're calling hasn't saved your number as a contact
    • The phone your calling has Caller ID service turned on

    Verizon Wireless can't guarantee your Share Name ID will appear on all outgoing calls.

  9. When I call someone who isn't on the Verizon Wireless network, my name isn't correct. Can I do anything to fix the issue?

    When you call someone NOT using Call Filter Plus service, it's the person's wireless service provider (not Verizon Wireless) that displays a caller's name. If your name is incorrect, then the person you're calling should contact their wireless service provider to report the issue.

  10. Can I block my name on select calls with Share Name ID?

    Yes, you can block it by entering *67 before the 10-digit number you're calling. Instead of your Share Name ID, the person who receives your call will see "Restricted" on their screen.

    Note: You must enter the full 10-digit number to place your call.

  11. When I make changes to my Share Name ID, how long does it take for the changes to take effect?

    It can take up to 24 hours for a Share Name ID change to take effect.

  12. What is Caller ID spoofing?

    Apps exist that offer the ability to manipulate or "spoof" a caller ID name that shows up on someone else's device. We don't pre-screen the third party apps that you download. You should review any applicable third party terms and conditions before subscribing to or using such services.

    Refer to our Account Security page for more information and help with spam or fraudulent activities.

  13. Are there any liability issues related to spoofing and Share Name ID or Call Filter?

    We have the right to refuse to pass on or to remove any Share Name ID or Call Filter information, and to investigate reports of misuse, abuse or other violations. Such violations may result in your service being limited, suspended or terminated for cause.

    Submitting misleading or inaccurate information to us or a third party provider, or misuse of your mobile device with the intent to defraud, cause harm or wrongfully obtain anything of value may also subject you to civil and criminal penalties.