Change billing address FAQs

If you're an Account Owner or Account Manager, you can change your billing address by going to your Contact and billing page in My Verizon.

Learn more about account access roles.

Your updated billing address information should go into effect within 24 hours.

We scan the address you enter against the United States Postal Service address database before it's accepted. The database may not be recognizing your address the way you entered it.

When entering address information:

• For numeric streets, try numeric and word versions (e.g., 1^st or First)
• Don't use punctuation, such as periods and commas
• Abbreviate directions using N, S, E, W, NE, NW, SE, SW
• If your street has a direction prefix (N, S, E, W, etc.) be sure to include it before the street name (e.g., 240 S Graham Street)
• If your street has a direction suffix (N, S, E, W, etc.) be sure to include it after the street name (e.g., 1729 First Street NW)
• Include your complete street address (e.g., Drive, Avenue, etc.)
• If you live in a community with a unique name that's part of a larger city, try entering the community name instead of the city name

For Units, Apartments, Suites, etc.:

• Try alternate names for your unit type (e.g.,. Apartment or Suite) as well as abbreviated formats (e.g., Apt or Ste)
• If you live in an apartment with several floors and apartments, include your floor and apt number (e.g., Flr 1 Apt C)
• If you live in a building that's assigned a building and unit number, include the building and/or the unit number (i.e. Bldg P Apt 21)
• Use spaces between numeric and alpha characters (e.g., Bldg P Apt 3 A)

Your billing address is automatically updated based on a monthly file received from the United States Postal Service (USPS). USPS sends these updates once customers have resided in their new residence for a minimum of 30 days.

When a change of address is submitted with USPS, that gives authorization that any mail identified with the previous address will be forwarded to the new address. Verizon must comply with the standards set by the USPS.

Visit the nearest USPS location to ensure it has your correct address on file and resolve any additional or unique address change issues.

The billing address and service address for your mobile account are most often the same address:

• Billing address - Where you want us to send your Verizon bill.
• Service address - Where you use your Verizon service (i.e., the address where you live. For business customers the address where you work). We use this address to calculate your account’s taxes and surcharges. Be sure to use a street address and not a PO Box.

If your service and billing address aren't the same (e.g. you're paying for service for a child away at college, etc.), you can update the service address for that person's device so your taxes and surcharges are calculated correctly.

Note: For home internet address changes, visit our Moving Internet to a new address page to confirm coverage and setup at your new address. We may not be able to provide home internet service to you if you move without notifying us.

If you don't enter the last 4 digits of your ZIP code, our system recognizes the ZIP code and fills them in for you.