Verizon mobile bill statement FAQs

Your billing period (also called your bill cycle):

• Starts the day you activate mobile service with Verizon.
• Has the same dates every month. (E.g., if you activate service on Nov 19, your first billing period is Nov 19 - Dec 18. The next billing period is Dec 19 - Jan 18, etc.)
  
  Note: Your monthly recurring charges stay the same regardless of the number of days in a month (e.g., recurring charges in February are the same as in March).
• Controls when your plan’s monthly allowances (i.e., talk, text and data amounts) reset. They reset at 11:59 PM on the last day of each billing period.

Your bills are labeled by the last month in each billing period.

You can see your billing period, latest bill amount, billing period and payment history on the Bill overview page in My Verizon.

Your latest mobile bill is available on your Bill overview page in My Verizon 3 to 5 days after your billing period ends (e.g., if the last day is Oct 18, your bill is available online, or is mailed if you have paper billing, about Oct 21).

Paper-free billing is automatically turned on for our new customers. Learn more about paper-free billing.

Your payment due date is shown on the first page of your bill. Go to your Bill Overview in My Verizon. Scroll down and click Bill PDF.

You can make your payment anytime on or before the due date.

If you’re the Account Owner or the Account Manager, you can change your payment due date.

The first Verizon mobile bill you get may include:

• A one-time activation fee for each device you added to your account.
• 2 sets of monthly plan service charges:
  • Charges for your first billing period.
  • Charges for your upcoming billing period (since we bill for your plan 1 billing period in advance).

You pay for your monthly mobile service plan in advance. Look at your bill’s monthly plan charges section. You see that the dates are for the upcoming billing period.

However, any non-monthly products or services (e.g., add a Data Boost or buy accessories) those charges appear on the next bill after the charges are incurred.*

Here's an example of how various activities affect your Verizon mobile bills:

*In some cases, charges can't be finalized by the bill delivery date and may appear on a later bill.

Your Verizon mobile bill shows all your charges, which can include:

• Your monthly, recurring charges for the next billing period.
  • Data plan account charges (to view details in My Verizon, choose View bill PDF)
  • Any device payments
  • Any credits due (e.g., Auto Pay and other discounts)
  • Any add-ons (e.g., Verizon Cloud, Apple Music, etc.)
  • Surcharges, taxes and government fees for the above.
• Any one-time charges and credits for the prior billing period, such as:
  • Activation fee
  • Upgrade fee
  • Device payment buyout - if you paid off your agreement early you see the payment as a credit.
  • Overage charges - for minutes, text or data usage that went over your plan's allowances, or charges for phone use overseas if you didn’t have an international plan
  • Credits we owe you (e.g., if you overpaid your previous bill, moved to a lower-priced plan, got a promotional discount, etc.)
  • Surcharges, taxes and government fees for the above.

Your bill gives you a summary page, a “Changes this month” page (if anything changed) and your detailed account charges.

Keep in mind:

• It can take 2-3 billing periods for promotional credits to appear on your bill. You then get all the missing credits as a lump sum.
• When you accept a free service or free product, you may still see a charge for tax on the value of the free item. Whether tax is charged depends on the state in which you live.

Here are some reasons why your bill may be higher (or lower) than usual:

• Partial charges due to mobile plan changes you made in the previous billing period.
• Product and service purchases you made in a previous billing period.
• Promotional credits or discounts can take 2 or 3 billing periods to be applied to your bill.
• Taxes on promotional items – Depending on your state of residence, you may have to pay tax on products or services we give you for free.

Your bill includes a “Changes this month” summary when the amount of your current bill is different than the amount of your last bill.

While your usual monthly mobile plan charges are billed in advance, any other charges are charged to your next bill.

For example, if you used international service during the Nov 19 - Dec 18 bill period, that charge appears on your Dec 18 bill, which you get about Dec 21 and is due Jan 10. That means you could have traveled in November but won't pay the international charges you incurred until January.

If your mobile bill's Payment History shows 2 payments, it could be that you signed up for Auto Pay and forgot to cancel your direct payments from your bank account (Bill Pay).

If you forgot, then Auto Pay takes any extra amount that’s due (e.g., if you had overage charges, bought a Data Boost, etc.). You’ll then see the Auto Pay payment plus your usual Bill Pay payment.

To see if payments are coming from your bank account, go to the Payment history page in My Verizon.

Paper-free billing is getting your monthly Verizon mobile bills through My Verizon (website and app) instead of through postal mail. You get:

• A text and/or email when your bill is ready.
• Usage details for each line instead of just an account summary.
• The ability to securely view, download or print your bill.
• The ability to securely pay your bill online.
• Up to $10/month discount(s) per line when you have an unlimited plan and use Auto Pay.

Paper-free billing is turned on for all of our new mobile customers. You can change to or from paper-free billing any time on the Payment settings page in My Verizon.

As the Account Owner, you can change from paper bills to paper-free billing (or vice versa) anytime you want on the Payment settings page in My Verizon.

Note: Paper bills don't have call details but you can get those through your PDF bill in My Verizon. Visit our View and download your bill page to learn more.

Yes, with an eligible plan you can get a $5/month or $10/month discount per line for using both Auto Pay and paper-free billing for your account. Learn more about the Auto Pay and paper-free billing discount.

Here are some ways to keep an eye on your Verizon mobile expenses:

Take advantage of Auto Pay discounts: If you have an eligible plan, using paper-free billing and Auto Pay can get you an up to $10 discount per line off your bill every month.

Avoid extra service charges: Third-party services your device uses (e.g., apps, ringtones, videos, etc.) can be charged to your Verizon bill. Restrict these services on your Blocks page in My Verizon.

Avoid data overage charges:

• If you have a shared data plan, turn on Safety Mode to avoid extra costs for going over your data limits.
• Monitor and restrict voice and data usage.
• Get text messages and/or emails when you used certain percentages (e.g., 75%, 100%, etc.) of your plan allowances. Visit our My Verizon Alerts FAQs to learn how.

Avoid international roaming charges: When you travel overseas, add a data plan for your mobile device. Or try to avoid "pay as you go" roaming rates by turning off cellular data and roaming and using Wi-Fi. (Keep in mind some hotels, airports, etc. do charge for Wi-Fi access.)

Get familiar with your Bill page in My Verizon where you can:

• Get a bill overview
• Get a next bill estimate
• Get your payment history
• View media and app purchases
• View your documents and receipts (e.g., account change notices, bills, recent orders, etc.)

We’re sorry to see you go. However, if you decide to cancel your Verizon wireless service or port a line to another carrier, keep in mind:

• Cancellations aren't effective on the day you call us to cancel, but on the last day of the billing period in which you cancel. For example, your billing period is Oct 19 - Nov 18. You call us Oct 20 to cancel your service. You’re still responsible for paying for your service through Nov. 18. Your “Nov 18” bill won’t have service charges on it for the next billing period (Nov 19 - Dec 18).
• Because we can’t always process service usage right away, you may get bills with final usage charges after your service is canceled. To pay, visit our Sign in for Disconnected Accounts page, which is available up to 6 months after canceling. If it's been more than 6 months, visit the Pay My Bill website.
• If you have a device payment agreement, your remaining balance is charged on your next bill.
• If you have a buy one, get one (BOGO) promotion, the bill credits for the “free” device are discontinued and you’re charged the remaining balance of the device payment agreement for both devices.
• If you bought your wireless device from an authorized agent or third–party vendor, check whether thate third-party charges a separate termination fee.

Let's say for example that your billing period is Oct 19-Nov 18. You call us to cancel your service on Oct 20:

• You’re still responsible for paying for your current billing period's plan service through Nov. 18.
• However, you already paid for your Oct 19-Nov 18 billing period on your last bill (Your "Oct 18" bill)
• When your "Nov 18" bill comes, it won't have service charges on it for the next billing period (Nov 19-Dec 18). It only includes any credits we owe you or extra charges you incurred during your final billing period.