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Support

Digital Video Recorder (DVR) FAQs

Digital Video Recorder (DVR) capabilities allow you to record programs while viewing other content. Learn more about enjoying your Fios DVR service below.

Use your DVR at home and on the go

You can use your DVR at home and on the go.

Watch Fios TV at home

Using your Fios remote, press the DVR button, use the arrow keys to navigate

Watch Fios TV on the go

To watch Fios TV online, sign into My Verizon and select the DVR tab to:

record a show
schedule a program
view recorded programs
manage series

Access your DVR anywhere, using the Fios TV Mobile app. If you have Enhanced and Premium TV, you can stream your recorded shows using the app by selecting:

DVR > Filter or DVR location

Note:

Should you need help with your DVR, you can access using your Fios remote control. Select:
Menu > DVR > Help
Your remote may also have a Help button that provides quick access to support.

Frequently asked questions

Expand All

How do I record my favorite shows?

Recording your favorite shows is easy using Fios TV DVR. To record:

current shows you’re watching, press Record
future shows, press Guide > use the arrow keys to find the show you’re looking for, press Record
- a checkmark appears to confirm the show will be recorded
series, or adjust settings on a scheduled recording, press the Record button twice, a menu will appear with recording options

How do I watch programs I’ve recorded?

To watch a program you have already recorded, press the:

DVR button, use the arrow keys to find your show under View Recordings > press OK

Enhanced and Premium Fios TV DVR subscribers can watch programs using the Fios TV Mobile app.

Note: You can keep your recorded shows on your Fios DVR for as long as you want, but if you’re done with a show, select it from the menu and scroll to Delete.

Can I stream DVR services?

To stream recordings, you must have:

Fios DVR Enhanced or Premium service
Fios Internet service with a Fios router
The Fios TV Mobile App installed on a compatible device

Note: You need an Internet connection to stream recordings.

What is Fios DVR Enhanced and Premium Service?

With Fios Advanced DVR Service you have full functionality such as the ability to pause and rewind live TV on every television connected to Fios Advanced DVR service equipment.

With Enhanced Service, you can:

Record up to (6) shows at one time
Watch up to (5) shows on 5 TVs at one time
Get up to 100 hours of HD storage for all your favorite shows and movies

With Premium Service, you can:

Record up to (12) shows at one time
Watch up to (10) shows at one time on 10 TVs at the same time
Get up to 200 hours of HD storage for all your favorite shows and movies

Learn more about recording services and equipment.

What programs can I see?

With Fios TV enhanced and premium services mobility, you can see the following programs while at home or away from home:
- Stream select recorded shows
  - Due to programming contract restrictions, some recorded content will be unavailable for streaming
- Watch every live TV channel in your plan at home and most plans away from home
- Stream 125+ live channels from the Cloud
- Access 100,000+ Fios On Demand titles

What happens if I turn off the television in the middle of a recording?

Your DVR bookmarks where you stopped watching a show. When you view the recording again, the program resumes where you left off.

I set up a series recording but it didn't record, why?

There can be several reasons why a series recording didn't record an episode of a program:

The series recording is set to record "first-run" episodes only, and the episode to be recorded was a re-run
You've run out of space on your DVR
Your DVR may be set to not delete the oldest recordings to make room for new recordings

Will resetting my Set-top Box erase the selections I have programmed into my remote?

No. Your settings and selections such as device codes, favorite channels, and recent On Demand selections will still be saved and available after you reset your Set-top Box.

What happens when I run out of recording space?

Once the recording space becomes full, the DVR automatically deletes the oldest shows to make space for new recordings based on your settings. To prevent your DVR from deleting saved shows using your Fios remote, select:

Menu > Recorded TV > choose a program that you want to keep > Save Until

As the DVR reaches recording capacity, existing recordings will be deleted to make space available for new recordings. They will be deleted based on the following priority:

Recordings that have been deleted and are in the deleted que
Recordings that have been watched but have not been deleted
Recordings that haven’t been watched and Un-deleted recordings
New or currently active recordings
Locked/Protected recordings

Within each priority, content will be deleted from oldest to newest, based on recording date.

Note:

Try to ensure that you have at least 10% free space on your DVR's when you record new programs
When you record a program in HD, more space is required to store programs than if recorded in SD
If the program information in the guide that was provided to Verizon was not unique, and therefore may not record properly. This can happen occasionally with a small number of programs