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Samsung Convoy™ 2 - Support Overview

Find device-specific support and online tools for your Samsung Convoy 2.

Filter all topics below.


Backup Assistant

Cancel or Remove Backup Assistant

Here's how to cancel your Backup Assistant subscription and remove the app from your device.

Initial Setup - Backup Assistant℠

Here's how to set up Backup Assistant.

Restore Contacts - Backup Assistant

Here's how to restore contacts with Backup Assistant.

Samsung Convoy® 2 - Access Backup Assistant℠

Here's how to access Backup Assistant on your Convoy 2.

Samsung Convoy® 2 - Backup Assistant℠ - Back Up Contacts

Here's how to back up your contacts with Backup Assistant on your Convoy 2.

Samsung Convoy® 2 - Backup Assistant℠ - Initial Setup

Here's how to set up Backup Assistant on your Convoy 2.

Samsung Convoy® 2 - Backup Assistant℠ - Restore Contacts

Here's how to restore contacts via Backup Assistant on your Samsung Convoy 2.

Samsung Convoy® 2 - Backup Assistant℠ - Set Schedule

Here's how to set your backup schedule for Backup Assistant on your Convoy 2.

General

Allow App Installations from Unknown Sources - Samsung

Here's how to download apps on your Samsung device from sources other than the Google Play Store.

Cancel, Erase or Remove Get It Now Apps

Here's how to cancel a subscription or erase an app using the Get It Now app on your device.

My Media Retrieval

To retrieve media (e.g., Ringtones, etc.) due to the replacement of your basic phone, view this info.

Removing and Downloading an App - Get It Now (Older Handsets)

Here's how to remove and download an app in Get It Now on older devices.

Removing and Downloading an App - Get It Now Handsets

Here's how to remove and download an app on your Get It Now handset.

Samsung Convoy® 2 - Uninstall Apps

Here's how to remove or delete apps if your Convoy 2 is unresponsive, freezes or an app won't open.

Samsung Convoy® 2 - Download and Install Apps

Here's how to install third-party apps on your Samsung Convoy 2.

Upgrade Media Center (Get It Now) Apps

Here's how to check for updates for the Media Center (Get It Now) apps on your 3G Basic phone.

VZ Navigator

Enable / Disable 'Do Not Prompt for User Name and Password' - VZAccess® Manager

Here's how to choose whether or not you're prompted to enter your user name and password when using VZAccess Manager on your Windows computer.

VZ Navigator® - Address Corrections / Additions

Here's how to correct or add addresses in VZ Navigator.

VZ Navigator® - Android™ - Download and Install App

Here's how to install the VZ Navigator app on your Android device.

VZ Navigator® - Check the Weather

Here's how to check the weather using VZ Navigator.

VZ Navigator® - Configure Settings

Here's how to manage VZ Navigator settings (e.g., language, speed alerts, etc.).

VZ Navigator® - Find a Location

Here's how to find a location and start navigation using VZ Navigator.

VZ Navigator® - Manage Favorites

Here's how to add, remove or edit frequent / favorite locations in VZ Navigator.

VZ Navigator® - Navigate to a Location

Here's how to navigate to a location in VZ Navigator.

VZ Navigator® - Roadside Assistance

Here's how to access roadside assistance in VZ Navigator.

VZ Navigator® - Share a Location

Here's how to share a location in VZ Navigator.

VZ Navigator® - Sync Changes

To sync/update changes you've made on your device to the VZ Navigator with the VZ Navigator website or vice versa, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

VZ Navigator® - Website - How to Use Map

For instructions on how to use the map functionality on the VZ Navigator website, view this info.

VZ Navigator® - Website - Manage Favorites

Here's how to add, edit or delete your favorite locations via the VZ Navigator website.

VZ Navigator® - Website - Send a Favorite or Recent VZ Navigator® Search

To share a Favorite or Recent Search via a text message or email sent from the VZ Navigator website, view this info. If you're having issues with your phone or device, visit our Troubleshooting Assistant. These walk you through solutions for issues you may have with your device.

VZAccess Manager

Configure VZAccess Manager - Macintosh®

Here's how to to configure VZAccess Manager to create an internet connection on your Macintosh device.

Configure WWAN Connection Settings - VZAccess® Manager - Windows®

Here's how to configure connection, account, security and device settings via VZAccess Manager from a Windows computer.

Determining Signal Type/Strength - VZAccess® Manager v5.x / 6.x (Windows®)

Here's how to determine the signal type and strength via VZAccess Manager v5.x / 6.x on a Windows computer.

Install VZAccess® Manager from a CD-ROM - Windows®

Here's how to install VZAccess Manager from a CD-ROM via a Windows computer.

Install a Mobile Office/Data Connectivity Kit

Here's how to install VZ Access Manager on your Windows computer to use your phone as a modem.

Verizon Apps

Purchasing Games and Apps - Mobile Web

Here's how to purchase games and apps via Mobile Web.

Verizon Messages (Message+)

My Verizon Website - Print Text Messages

Here's how to print text messages from your computer via your My Verizon account.

Verizon Messages - 4G Basic Phone - Save Picture / Video Attachment

Here's how to save a picture or video attachment via the Verizon Messages app on your 4G basic phone.